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"Proper Covid precautions, friendly staff, nice clean room, would recommend! " More

By a verified traveler on Sun 13 Sep 2020

Hotel Description

Marlborough guestrooms with kitchens

In Marlborough

Within a 15-minute walk of the hotel, you'll find Apex Entertainment Center and Peter Rice Homestead. UMass Memorial - Marlborough Hosptial and New England Sports Center are also within 3 miles (5 km).

Round-the-clock service

This hotel doesn't skimp on freebies - guests receive free WiFi and free self parking. A safe deposit box and laundry facilities are also provided.

Free WiFi, kitchens

The 135 guestrooms feature well-equipped kitchens with refrigerators, stovetops, and microwaves, as well as flat-screen TVs with cable channels. Free WiFi, coffee/tea makers, and free local calls are also available. Housekeeping is available on request.

Studio, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$76* Per night/room Apr 25 - Apr 26

Studio, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Studio, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Deluxe Studio, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Studio, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Extended Stay America - Boston - Marlborough ratings based on 15 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Extended Stay America - Boston - Marlborough

Everyone (8) Couples (1) Family (2)
5 out of 5
Proper Covid precautions, friendly staff, nice clean room, would recommend!

Posted by , from Marlboro on Sep 13, 2020

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Comment from Hotel Management

Sep 19, 2020 by Hotel Management

Andres, thank you for the glowing review of Extended Stay America and for recommending us to future travelers. It’s a pleasure to know you liked our cordial associates as well as our well-kept accommodations. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management

2 out of 5
Nosey on 3rd floor had to move me to 2nd floor. Lights went out no heat 18 degrees outside cannot even dial operator phone not working. No generator? Never come back here again

Posted by on Nov 13, 2019

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Comment from Hotel Management

Nov 14, 2019 by Hotel Management

Thank you for choosing our hotel. We are sorry for the unexpected power outage during your stay and would like to offer our apologies for the maintenance issues you had. Your feedback will be shared with the appropriate team members to improve our service going forward. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management

2 out of 5
The room was not clean. We booked two queen bedroom and got king bed and a pullout sofa bed..

Posted by on Jul 29, 2019

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Comment from Hotel Management

Jul 29, 2019 by Hotel Management

Thank you for being our guest and providing your feedback. We apologize we were not able to accommodate you with the suite of your choice and apologize for the odor issues you encountered. Your comments will be shared with our housekeeping team for review and action. We appreciate your feedback and hope to have another opportunity to provide you with the suite you desire. Sincerely, Hotel Management

3 out of 5

Posted by on May 30, 2019

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1 out of 5
We made a reservation but when we arrived we were told that the walk ins had first priority and that there were no more rooms available. They said we would have to go to Another hotel but didn’t have the address, they said we should just use our GPS to find it, it was 35 miles away. Two other customers had the same experience.

Posted by on May 11, 2019

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Comment from Hotel Management

May 17, 2019 by Hotel Management

Thank you for your review. Please accept our apologies for the mix-up with your reservation and for not being able to accommodate you. Even more distressing is the fact that you were met with anything other than friendly service in the process. Please be assured that we‘re reviewing this situation to see what went wrong, and we will be taking extra care to avoid this in the future. We have also discussed your feedback with our front desk staff to remind them our main goal is to provide outstanding customer care to our guests. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management

4 out of 5
Thomas was helpful and kind! My room was clean and comfortable. Will definitely recommend ESA to friends/family

Posted by on Apr 9, 2019

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Comment from Hotel Management

Apr 10, 2019 by Hotel Management

Thank you for choosing to stay with us at Extended Stay America. We're delighted to know you liked your well-appointed room, and that the service provided by Thomas met all your expectations. We look forward to sharing your compliments with him. We appreciate you recommending us to future guests and hope to see you again soon. Sincerely, Hotel Management

1 out of 5
First room was not cleaned, the kitchen area had food crumbs on the floor and refrigerator, bed cover had a cigarette hole, and there were ants around the base of the toilet. So we were upgraded and that room was cleaner but the couch had a torn cushion and the refrigerator made noise all night.

Posted by on Apr 7, 2019

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Comment from Hotel Management

Apr 8, 2019 by Hotel Management

We apologize and regret the inconvenience you encountered in your rooms. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management

4 out of 5

Comfortable accomodations

Pros: Close to highway exit and, the small kitchenette was very handy and made the bringing of snack items which needed refrigeration very convenient.
Cons: The only small problem was a slow draining bathroom sink which was reported, but since this was only a single nights stay it was not an issue.
Location: There were numerous restaurants, shopping options and easy access to the highway.
The hotel was close to the event being held and the people were very nice, and the hotel was quiet. The AC worked well and kept the room very comfortable.

Posted by , from Ma on Jun 12, 2017

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Comment from Hotel Management

Jun 15, 2017 by General Manager

David, thank you for your nice comments about your stay at Extended Stay America - Boston - Marlborough. We are delighted to read you liked our ideal location and your well-appointed room. We look forward to welcoming you back soon. Sincerely, General Manager

4 out of 5

Pleasant Stay

It was a place to stay, clean and comfortable. My only criticism would be the strong smell of cigarette smoke when getting off of the elevator.

Posted by , from Albany, NY on May 12, 2017

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Comment from Hotel Management

May 14, 2017 by General Manager

Joe, we are delighted you chose to stay at Extended Stay America - Boston – Marlborough. It is great to know you loved your spotless room and had a comfortable visit. Having said that, we apologize for the smoke smell you experienced during your stay. I have shared your concerns with my housekeeping staff to take corrective actions immediately. We hope you will give us another opportunity to make your next stay worthwhile. Sincerely, General Manager

5 out of 5

Great place to relax!

Pros: Previous stays there and others in area, good experiences. Think originally found on Travelocity.
Cons: Not much!
Location: Barely left the hotel. When you have a kitchen, less running around required!!
Friendly staff, nice facilities, highly recommend. Love having a KITCHEN!!! Will be back soon!!

Posted by on Jan 22, 2016

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About the Extended Stay America - Boston - Marlborough

Location 19 Northboro Rd East, Marlborough, MA 01752

Property Features

Extended Stay America - Boston - Marlborough offers its guests coffee/tea in a common area, laundry facilities, and a safe deposit box at the front desk. Public spaces have free WiFi. Self parking is free. This Marlborough hotel is smoke free.

  • 135 guestrooms or units
  • 3 levels
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Logan International Airport (BOS) (60.7 km / 37.7 mi)
  • Parking: Free self parking

Room Amenities

Extended Stay America - Boston - Marlborough offers 135 air-conditioned accommodations with coffee/tea makers and irons/ironing boards. Flat-screen televisions come with premium cable channels. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations and complimentary toiletries. This Marlborough hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is offered on request and hair dryers can be requested.

  • Bathrooms are partially open
  • In-room kitchen
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (on request)
  • Local calls (free)
  • Hair dryer available
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning

Nearby Activities

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snowboarding nearby
  • Golfing nearby
  • Downhill skiing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property accepts credit cards only for all bookings where payment for the stay will be made on site instead of at the time of booking, and for all onsite purchases. Cash is not accepted.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 25 per pet, per day (maximum USD 150 per stay)
  • Maximum 2 per room
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Tax ID - C0003441700

This property accepts credit cards and debit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The tax ID number is C0003441700. This property accepts credit cards and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas.

  • Masks are compulsory at the property
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • State tax ID - C0003441700
  • Individually-wrapped food options are not available
  • Number of children who can stay free - 2
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per day (maximum USD 150 per stay)
  • Housekeeping fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Extended Stay America Boston Marlborough Hotel
  • Extended Stay America Boston Hotel Marlborough
  • Extended Stay America Boston Marlborough
  • Extended Stay America Marlborough
  • Marlborough Homestead Suites
  • Homestead Studio Suites Boston - Marlborough Hotel Marlborough
  • Extended Stay America - Boston - Marlborough Hotel
  • Homestead Suites Marlborough
  • Extended Stay America - Boston - Marlborough Marlborough
  • Extended Stay America - Boston - Marlborough Hotel Marlborough

You should know

  • Up to 2 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • Alcohol isn't served at Extended Stay America - Boston - Marlborough.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.