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4.2 out of 5

"I liked the hotel and people were very nice. I didn’t like that I had to pay for the parking. " More

By a verified traveler on Sun 23 May 2021

Hotel Description

3-star hotel near DCU Center

Near the airport

Within a 15-minute walk of this Worcester Central Business District hotel, you'll find DCU Center and Worcester Polytechnic Institute. Clark University and College of the Holy Cross are also within 3 miles (5 km).

Renovated in 2018

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. There's a 24-hour health club on site, and laundry facilities and free newspapers are also offered.

WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 199 guestrooms also offer WiFi and flat-screen TVs with cable channels. Other amenities include room service, coffee/tea makers, and hair dryers.

Room, Accessible

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$128* Per night/room Jul 1 - Jul 2

Room, 2 Queen Beds (with Drinks & Snacks)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Two Queen beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max

Two Queen Beds, Non-Smoking, Accessible

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

One King Bed, with Bathtub, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hilton Garden Inn Worcester ratings based on 25 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hilton Garden Inn Worcester

Everyone (20) Couples (1) Family (3)
5 out of 5
I liked the hotel and people were very nice. I didn’t like that I had to pay for the parking.

Posted by on May 23, 2021

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4 out of 5

Posted by on Mar 26, 2021

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5 out of 5

Posted by on Mar 25, 2021

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4 out of 5
This hotel was clean and felt safe. I do wish the hotel enforced the no smoking policy a bit more, we traveled with a small child and could very clearly smell our neighbors smoking marijuana. Also the fridge in our room was incredibly loud. Other than that my only complaint is that the pool was closed. We booked this hotel for this reason but we’re disappointed once we found out it was closed

Posted by , from Pittsburgh on Nov 29, 2020

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Comment from Hotel Management

Nov 30, 2020 by Hilton Garden Inn Worcester

Good Morning Jess, Thank you so much for your feedback. We are happy to hear you enjoyed your recent stay with us. Please know that the matters you have brought to our attention are taken very seriously. Without your invaluable feedback our Management Teams would not be able to continuously improve our services and operations, for this we thank you. We hope to have the opportunity to welcome you back again in the near future. Yours in Hospitality, Hilton Garden Inn Worcester

5 out of 5

Posted by on Feb 26, 2020

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Comment from Hotel Management

Mar 18, 2020 by manager

thank you for your feedback

4 out of 5
Location to my business meeting. Convenient parking.

Posted by on Jan 23, 2020

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Comment from Hotel Management

Mar 18, 2020 by manager

thank you for your feedback; hope to have you back

4 out of 5
Would have preferred parking on site but given the location, that was impossible.

Posted by on Oct 30, 2019

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Comment from Hotel Management

Oct 31, 2019 by Manager

thank you for your feedback and for your understanding

4 out of 5

Posted by on Sep 21, 2019

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Comment from Hotel Management

Sep 25, 2019 by manager

thank you for your feedback

4 out of 5
Not happy about no free breakfast! Also had an issue with TV channel card being out of date!

Posted by on Sep 8, 2019

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Comment from Hotel Management

Sep 10, 2019 by Manager

Thank you for your comments. We are currently in the process of replacing our televisions. We have packages where breakfast is included at half-price, or our sister properties (Hampton Inn, Homewood Suites, Embassy Suites) that offer free breakfast.

3 out of 5
So we were arriving for an event next door at the Dcu check in went smoothly , I called down and asked for some extra pillows and blankets since the two pillows on each bed would not work for the four adults staying in the room and was told sorry we won’t have any because of event going on ( not same event we were there for ) when morning arrived and it was time for us to shower I went downstairs because there weren’t enough towels for each adult to take a shower and we’re told they didn’t have any extra towels . Disappointed because the room states it can accommodate four when in reality it can accommodate 2 ! So for the price I wouldn’t stay here again even though the location was convenient

Posted by on Aug 31, 2019

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Comment from Hotel Management

Sep 5, 2019 by Manager

Thank you for your feedback. We apologize for not meeting your expectations. We have taken steps to improve service delivery and your comments are important to us.

About the Hilton Garden Inn Worcester

Location 35 Major Taylor Boulevard, Worcester, MA 01608

Property Features

Hilton Garden Inn Worcester offers its guests an indoor pool, a 24-hour health club, and a spa tub. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Spa services, multilingual staff, and complimentary newspapers in the lobby are also featured at the business-friendly Hilton Garden Inn Worcester. For a fee, parking is available. A complete renovation of Hilton Garden Inn Worcester was completed in 2018. This 3-star Worcester hotel is smoke free.

  • 1 building
  • 199 guestrooms or units
  • 8 levels
  • Built in 2006
  • Dining venue
  • Bar or lounge
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • No smoking on site
  • Water dispenser

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Logan International Airport (BOS) (75.5 km / 46.9 mi)
  • Train station: Worcester Union Station (0.8 km / 0.5 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Hilton Garden Inn Worcester offers 199 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. 37-inch flat-screen televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy to-go breakfast on weekdays from 6 AM to 10 AM and on weekends from 7 AM to 11 AM.

Hilton Garden Inn Worcester has a restaurant serving breakfast only.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a 24-hour health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snowboarding nearby
  • Golfing nearby
  • Downhill skiing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchairs available on site
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at noon
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25 per day.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Tax ID - C0010493483

This property accepts credit cards, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The tax ID number is C0010493483. This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 48 hours between bookings, and can be accessed from outside the building via exterior corridors. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • State tax ID - C0010493483
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Parking height restrictions apply
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards
  • Gap period enforced between guest stays - 48 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 5 and USD 10 for adults, USD 5 and USD 10 for children (approximately)
  • Self parking fee: USD 11.95 per day (in/out privileges)
  • Valet parking fee: USD 14.95 per night
  • Rollaway bed fee: USD 25 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Garden Inn Hotel Worcester
  • Hilton Garden Inn Worcester
  • Worcester Hilton Garden Inn
  • Hilton Garden Hotel Worcester
  • Hilton Worcester
  • Hilton Garden Inn Worcester Hotel
  • Hilton Worcester
  • Worcester Hilton Garden Inn
  • Hilton Worcester Worcester
  • Hilton Garden Inn Worcester Hotel
  • Hilton Garden Inn Worcester Worcester
  • Hilton Garden Inn Worcester Hotel Worcester

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.