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4.3 out of 5

"This hotel has beautiful, warm decor. Location was easy to pink w parking right up close. Top notch staff, and amazing beds. Love that they use large ... " More

By a verified traveler on Thu 06 Oct 2022

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Hotel Description

Enjoy free buffet breakfast at this Auburn hotel

In Auburn

At this Auburn hotel, you'll be within 6 miles (10 km) of College of the Holy Cross and 9 miles (15 km) of The Shoppes at Blackstone Valley. Also within 9 miles (15 km) are The Hanover Theatre for the Performing Arts and DCU Center.

Free perks

This hotel doesn't skimp on freebies - guests receive free buffet breakfast, free WiFi, and free self parking. Traveling on business? Take advantage of the business center and free Internet in public areas. There's a gym on site, and laundry facilities and free newspapers are also offered.

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$105* Per night/room Dec 4 - Dec 5

Suite, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room

Bed Count 1 Twin Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 Bedroom

Bed Count 1 Twin Bed Maximum Occupancy 6 Max

Holiday Inn Express Hotel & Suites Auburn, an IHG Hotel ratings based on 23 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Holiday Inn Express Hotel & Suites Auburn, an IHG Hotel

Everyone (12) Couples (3) Family (8)
5 out of 5
This hotel has beautiful, warm decor. Location was easy to pink w parking right up close. Top notch staff, and amazing beds. Love that they use large dispensers for eco sake of shampoo, conditioner, body was, lotion and hand soap. We highly recomend this hotel!

Posted by on Oct 6, 2022

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5 out of 5
It wasw pretty easy to check in

Posted by on Aug 3, 2022

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Comment from Hotel Management

Aug 7, 2022 by Management

“Thank you so much for taking the time to shared your experience” We hope to see you again soon!

5 out of 5
Carmen at the front desk was wonderful and her supervisor i forgoI her name

Posted by on May 21, 2022

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4 out of 5

Posted by , from PLEASANT VALLEY on Oct 20, 2021

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3 out of 5
Everything was ok beds were very uncomfortable an pillows to

Posted by , from MOUNT VERNON on Oct 11, 2021

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5 out of 5

Posted by on Sep 25, 2021

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4 out of 5
I was very disappointed with the rusty tub. It was very hard to bathe in that nasty looking tub

Posted by on Aug 10, 2021

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5 out of 5

Posted by on Jul 25, 2021

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3 out of 5
I saw a hot tub and Buffett breakfast when I booked the room. Neither were open, I was told the hot tub is closed indefinitely and they served only cold breakfast items. The bed was too firm for me as well. The kurig coffee maker only had decaf k-cups next to it when we woke up the first morning. People who smoke stand right outside the hotel doors so you have to walk through the smoke. The light over our coffee maker didn't work. The AC worked really well. I wore a sweater while in the room. The room was clean and smelled fresh.

Posted by on Jul 18, 2021

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Comment from Hotel Management

Jul 23, 2021 by Management

Valued Guest, Thank you for taking the time to provide feedback about your stay. We value your feedback and use it to enhance the experience of all of our valued guests. It is our hope that we have an opportunity to better serve you in the future seeing as we have just started to serve a full breakfast buffet again. Again, thank you for choosing our establishment, and we look forward to having you stay with us again. Sincerely, HIE Team

5 out of 5
Very nice and updated. Beds and pillows are wonderful. Tv connection was poor though.

Posted by on Mar 21, 2021

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Comment from Hotel Management

Apr 26, 2021 by Penny

I do apologize for any late response. My name is Penny and I am the new Front Office Manager at the Holiday Inn Express here in Auburn MA. As I am catching up with all reviews I am happy to hear that you had a very nice stay with us back in March. I do apologize for any difficulty with the cable connection. I am not sure if there was bad weather in the area at that time or not, but most of the problems come from the cable provider. If nothing is said to us at the desk, then it is hard for us to help correct the problem. We do hope that you will visit again in the future as well. Thank you, Penny C.

About the Holiday Inn Express Hotel & Suites Auburn, an IHG Hotel

Location 10-12 Johnson St, Auburn, MA 01501

Property Features

WiFi and wired Internet are free in public spaces. You'll find a business center on site. Free breakfast is served. A fitness center, multilingual staff, and complimentary newspapers in the lobby are also featured at the business-friendly Holiday Inn Express Hotel & Suites Auburn, an IHG Hotel. Free self parking is available. This Auburn hotel is smoke free.

  • 1 building
  • 113 guestrooms or units
  • 4 levels
  • Buffet breakfast (free)
  • Business facilities
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet , High-speed internet access

Available in some public areas: Free WiFi , Free wired internet , Internet access in public areas - high speed

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Holiday Inn Express Hotel & Suites Auburn, an IHG Hotel offers 113 air-conditioned accommodations with coffee/tea makers and hair dryers. Flat-screen televisions come with premium satellite channels. Bathrooms include shower/tub combinations. This Auburn hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.0 per stay.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Tax ID - C0011570170

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The tax ID number is C0011570170. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-out is available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Staffed front desk
  • Carbon monoxide detector
  • LGBTQ friendly
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • State tax ID - C0011570170
  • Individually-wrapped food options are available for breakfast
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 25.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Express Auburn
  • Holiday Inn Express Hotel Auburn
  • Holiday Inn Express Hotel And Suites Auburn

You should know

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.