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4.3 out of 5

"Very nice and updated. Beds and pillows are wonderful. Tv connection was poor though. " More

By a verified traveler on Sun 21 Mar 2021

Hotel Description

Enjoy free buffet breakfast at this Auburn hotel

In Auburn

At this Auburn hotel, you'll be within 6 miles (10 km) of College of the Holy Cross and 9 miles (15 km) of The Shoppes at Blackstone Valley. Also within 9 miles (15 km) are DCU Center and Worcester Art Museum.

Free perks

This hotel features a fitness center and a spa tub. Traveling on business? Take advantage of the free WiFi in public areas and free Internet in public areas. Guests will appreciate freebies like buffet breakfast and free self parking.

Free Internet, microwaves

Featuring conveniences like microwaves and coffee/tea makers, the 113 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs with satellite channels. Other amenities include free local calls, hair dryers, and ironing boards.

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max
$108* Per night/room Jun 6 - Jun 7

Suite, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Room, 1 King Bed, Accessible, Non Smoking (Hear Mobility Accessible Tub)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Holiday Inn Express Hotel & Suites Auburn, an IHG Hotel ratings based on 17 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Holiday Inn Express Hotel & Suites Auburn, an IHG Hotel

Everyone (9) Couples (1) Family (5)
5 out of 5
Very nice and updated. Beds and pillows are wonderful. Tv connection was poor though.

Posted by on Mar 21, 2021

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Comment from Hotel Management

Apr 26, 2021 by Penny

I do apologize for any late response. My name is Penny and I am the new Front Office Manager at the Holiday Inn Express here in Auburn MA. As I am catching up with all reviews I am happy to hear that you had a very nice stay with us back in March. I do apologize for any difficulty with the cable connection. I am not sure if there was bad weather in the area at that time or not, but most of the problems come from the cable provider. If nothing is said to us at the desk, then it is hard for us to help correct the problem. We do hope that you will visit again in the future as well. Thank you, Penny C.

5 out of 5
Great place to stay. very conveniently located and clean

Posted by on Jan 29, 2021

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Comment from Hotel Management

Feb 2, 2021 by Mandy Keane

Thank you for staying with us and for sharing your feedback. We value all comments and look forward to seeing you again in the future!

5 out of 5
Very clean, rooms are nice and have a somewhat cozy feel to them. Honestly pretty great sleep as well

Posted by , from Auburn on Dec 13, 2020

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4 out of 5
It was Quiet and clean. Quick to check in. Staff helpful. Good breakfast choices

Posted by on Dec 16, 2019

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Comment from Hotel Management

Dec 29, 2019 by mp

Thank you for taking the time to tell us about your experience at Holiday Inn Express AUBURN. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

5 out of 5

Posted by on Nov 13, 2019

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Comment from Hotel Management

Nov 15, 2019 by fom

Thank you for your feedback

5 out of 5
Room with two queen beds was very roomy and comfortable.

Posted by on Oct 5, 2019

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Comment from Hotel Management

Nov 5, 2019 by fom

Thank you for your feedback

2 out of 5
Elevator did not work. Had 2 rooms and in both most of lights did not work. Had problems with both TV"S.

Posted by , from Cincinnati on Aug 12, 2019

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5 out of 5

Posted by on Jul 8, 2019

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5 out of 5
It was clean, easy to find. Reasonably priced. The staff very accommodating.

Posted by on Jul 5, 2019

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2 out of 5
Room was clean and well decorated. Beds were comfortable. TV controls were good. Extra USB plugs were handy. Problem in the first room with the shower controls not allowing any hot water. Front desk got us another room. 2nd room shower rod was broken and sagging but at least hot water worked. Paint was peeling on bathroom ceilings on both rooms. Main room temperature controls were difficult to keep from getting too hot.

Posted by , from Essex, VT on Jan 7, 2019

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About the Holiday Inn Express Hotel & Suites Auburn, an IHG Hotel

Location 10-12 Johnson St, Auburn, MA 01501

Renovations + Closures

The following facilities or services will be unavailable from November 01 2020 to December 31 2021 (dates subject to change):

  • Fitness facilities
  • Spa tub
  • Swimming pool

Property Features

Holiday Inn Express Hotel & Suites Auburn, an IHG Hotel offers its guests a spa tub and a fitness center. Public spaces have free WiFi and wired Internet. Free breakfast is available. The business-friendly Holiday Inn Express Hotel & Suites Auburn, an IHG Hotel also features multilingual staff, complimentary newspapers in the lobby, and laundry facilities. Free self parking is available. This Auburn hotel is smoke free.

  • 1 building
  • 113 guestrooms or units
  • 4 levels
  • Buffet breakfast (free)
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Airport: Logan International Airport (BOS) (78.5 km / 48.8 mi)
  • Parking: Free self parking

Room Amenities

Holiday Inn Express Hotel & Suites Auburn, an IHG Hotel offers 113 air-conditioned accommodations with coffee/tea makers and hair dryers. Flat-screen televisions come with premium satellite channels. Bathrooms include shower/tub combinations. This Auburn hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast.

Nearby Activities

Recreational amenities at the hotel include a spa tub and a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.0 per stay.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Tax ID - C0011570170

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The tax ID number is C0011570170. This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-out is available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQ friendly
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • State tax ID - C0011570170
  • Individually-wrapped food options are available for breakfast
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 25.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Express Auburn
  • Holiday Inn Express Hotel Auburn
  • Holiday Inn Express Hotel And Suites Auburn
  • Holiday Inn Express Hotel Suites Auburn
  • Holiday Inn Express Hotel & Suites Auburn, an IHG Hotel Hotel
  • Holiday Inn Express Hotel & Suites Auburn, an IHG Hotel Auburn

You should know

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.