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"Hallways were dirty and there were cigarette butts in hallway. Non smoking policy not respected. " More

By a verified traveler on Mon 01 Apr 2019

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Hotel Description

Hotel near UMass Memorial Medical Center in Worcester

In Worcester

You'll find UMass Memorial Medical Center and Worcester Art Museum within 3 miles (5 km) of this hotel. Also, Worcester Polytechnic Institute is within 3 miles (5 km) and DCU Center is within 6 miles (10 km).

Business services

This hotel doesn't skimp on freebies - guests receive free WiFi and free self parking. Traveling on business? Take advantage of the conference center and conference space on site. There's a gym on site, and a 24-hour front desk and a convenience store are also provided.

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$92* Per night/room Dec 18 - Dec 19

Suite, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, Multiple Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, Multiple Beds, Non Smoking (Efficiency)

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Quality Inn & Suites Worcester ratings based on 24 Verified Reviews

Review Summary
2.2 out of 5 2.0 out of 5.0
Room cleanliness 2.5 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 1.5 out of 5.0

Guest reviews for Quality Inn & Suites Worcester

Everyone (7) Couples (1) Family (2)
1 out of 5
I've stayed in a lot of hotels at a lot of different price points and this was probably the worst. Incidentally, 3 of the last 5 hotels I've stayed at have been Quality Inns and they have all been bad, but Quality Inn & Suites in Worchester MA was the worst. I doubt I'll ever stay at another Quality Inn.

Posted by , from Windham on Jul 9, 2022

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1 out of 5
Not good. You get what you pay for, though. It’s a cheap stay, but that’s it. Room smelled horrible. Cigarette burns and smell on blanket(?). Beds had a flat sheet and what liked and felt like a curtain on them. No blankets. Had an iron, but no ironing board. Bed frames were too small, bed almost tipped over when I sat on the edge. Vending machines all completely empty. Fire alarm sounded at 1:00 AM and we were told it happened “all the time”. Really nothing good to say except that it was cheap.

Posted by on Oct 31, 2021

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1 out of 5
Disgusting. Dirty, dingy, broken furniture. Cigarette burn holes in the bedding, bugs in the shower. Stains on the carpet, walls. Reeked of cigarette smoke.

Posted by on Jun 11, 2019

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1 out of 5
Dirty dingy. Hotel. Booked two days. Stayed one had to shoten trip hotels all were booked ruined my sins graduation plans window glass doors broken stains on all carpets. And the worst the American flag in front of the hotel. Was all in tatters. I was not the who was complaint about condition of hotel totally disappointed. Used travelocity. Before with good results be very hard to use again

Posted by on May 21, 2019

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3 out of 5
Hallways were dirty and there were cigarette butts in hallway. Non smoking policy not respected.

Posted by on Apr 1, 2019

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2 out of 5

Would not recommend

The door handle to enter hotel was broken the hole place smelt like pot their was some kind off white stands on the floor and all night we Hurd ppl banging on doors off other ppl and hanging out in hallways and they where adults I would never stay their again

Posted by , from maine on Dec 11, 2017

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Comment from Hotel Management

Dec 14, 2017 by Richard W

Hello Thank you for your review of our property. I have shared your comments with our management and staff and we will ensure every effort is taken to follow up

2 out of 5

Tired Facility, Unsafe Feeling

Confusing site... the Quality Inn also had another attached facility to the rear. When checking in, less than desirable clientele hovered around me. Not sure what was going on, but appeared there was some arrangement to house either homeless or those on "assistance" at the location. Several "occupants" lingered outside the entrance smoking and in pajamas. I felt very unsafe. Also, the hotel and my room had a foul odor (smelled of "perspiration"). Many of the doors didn't close properly. Simply put, I would never book this hotel again.

Posted by on Sep 30, 2016

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1 out of 5
The staff was accommodating and allowed me to check in earlier than reserved time, very thankful for that.However, being from out of country had no access to my cell phone and the Internet service was horrible.To make matters worse the room phone was not working for the 1st hour I was there. The hotels is old,dirty and smelly and not cheap so for the same price you or even less you can stay somewhere nicer. Originally reserved for two day, had to check out the same day I checked in.

Posted by , from D on Aug 2, 2016

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Comment from Hotel Management

by Richard W

Hello Emily: Thank you for your feedback regarding the internet issues at our hotel. We have shared your concerns with our management team and we are following up. We hope to see you again soon Thank you Richard Walker Revenue Manager Quality Inn Worcester

2 out of 5

Wouldn't recommend

Pros: Leaving
Cons: Some consideration for handicapped individuals who cannot climb 3 flights of stairs.
Location: Stay downtown, that's the best suggestion I can give. It's near nothing, and has little appeal.
If you're looking for a nice hotel, then this isn't it. Need an elevator to go to your third floor room? Choose a different hotel, because this place doesn't have one. Besides the bug I killed on the bathroom floor, the room was pretty clean. Woops, stay away from that part of the floor where the iron burn is.

Posted by on Nov 2, 2015

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5 out of 5

Just what we needed

Pros: Free breakfast, Free Internet, Quiet, easy access from highway
My husband and I needed a reasonably priced hotel that would put us close to an early morning commitment. We knew we'd arrive at the hotel late and leave early so all we needed was a clean room. This was perfect. It was easy to reach from the highway, the front desk staff was cheerful and helpful, the room was clean and well appointed and the breakfast was unexpectedly good. (The scrambled eggs were among the most edible I've had at a hotel.)

Posted by , from Central Maine on Aug 28, 2012

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About the Quality Inn & Suites Worcester

Location 50 Oriol Dr, Worcester, MA 01605

Property Features

As a guest of Quality Inn & Suites Worcester, you'll find a fitness center, multilingual staff, and gift shops/newsstands. Event space at this hotel measures 400 square feet (37 square meters) and includes a conference center. A computer station is on site and WiFi is free in public spaces. The business-friendly Quality Inn & Suites Worcester also features coffee/tea in a common area, laundry facilities, and a convenience store. Self parking is free. This Worcester hotel is smoke free.

  • 116 guestrooms or units
  • 3 levels
  • 400 sq ft of conference space
  • 37 sq m of conference space
  • Conference center
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Convenience store
  • Gift shop
  • Computer for guest use
  • Newspapers for purchase
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Refrigerator (on request)
  • Microwave


Available in all rooms: Free WiFi , High-speed internet access , Internet access (complimentary)

Available in some public areas: Free WiFi


Free self parking , RV, bus, truck parking


  • Train station: Worcester Station (7.6 km / 4.7 mi)
  • Parking: Free self parking

Room Amenities

Quality Inn & Suites Worcester offers 116 accommodations with coffee/tea makers and hair dryers. Flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is offered daily and refrigerators can be requested.

  • Flat-screen television
  • Cable channels
  • Refrigerator available
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Nearby Activities

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snowboarding nearby
  • Downhill skiing nearby
  • Health or beauty spa nearby


If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies


  • Check-in time starts at 3 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.


  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.00 per day.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 25 per pet, per day
  • Only dogs are allowed


Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Tax ID - C0006473480

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. The tax ID number is C0006473480. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

  • Masks are compulsory at the property
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 18
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • State tax ID - C0006473480
  • Individually-wrapped food options are available for breakfast
  • Gap period enforced between guest stays - 24 hours


Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per day
  • Rollaway bed fee: USD 10.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Quality Inn Worcester
  • Quality Worcester
  • Quality Inn & Suites Worcester Hotel Worcester
  • Quality Inn Hotel Worcester
  • Worcester Quality Inn
  • Quality Inn And Suites Worcester
  • Quality Inn & Suites Worcester Hotel
  • Quality Inn & Suites Worcester Worcester
  • Quality Inn & Suites Worcester Hotel Worcester

You should know

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.