Barceló Maya Colonial - All Inclusive

Jan 7, 2021 by Management

Dear guest, Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. Please receive our most sincere apologies for failing to meet your expectations regarding our all inclusive service. Our main commitment is our guests' satisfaction and our goal, their preference for our hotels year after year, this is why the management team together with all departmental managers, check regularly our installations, revise restaurants' menus and products, undertake regular service trainings so as to ensure the compliance of our high standards of quality as a distinctive feature of our brand; this is why we hope we will have the pleasure to welcome you back on your next visit to La Riviera Maya and encourage you to point out any imperfection if any appears, we commit to do our utmost to make sure that you have a fantastic holiday experience among us.  Regards

Oct 17, 2020 by Management

Dear guest, First of all, we would like to thank you for choosing our Barceló Maya Grand Resort for your visit to the Riviera Maya. Although we sincerely regret reading that your stay fell short of your expectations, we appreciate the time spent sharing this information about your experience. We certainly believe that there is always room for improvement and your constructive feedback would have been very valuable to us and thus have helped us identify our areas of opportunity to offer the best possible service to our future. We hope that you had a nice journey back home and to have the pleasure of serving you again in our hotels worldwide ensuring you in advance of our best intentions at all times. Regards

Feb 24, 2020 by Management

Dear Chris, We want to thank you for choosing our Barceló Maya Colonial hotel for your vacation in La Riviera Maya, as well as dedicating part of your time to valuing and discussing your experience with us. We are pleased to know that we were able to meet your expectations. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours. We appreciate your support in the guest satisfaction survey, which will be sent 48 - 72 hours after your check out to your email, to help us keep improving and make the stay at the Barceló hotels an unforgettable experience. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Regards

Jan 9, 2020 by Management

Dear guest, We want to thank you for choosing our Barceló Maya Colonial hotel for your vacation in La Riviera Maya, as well as dedicating part of your time to valuing and discussing your experience with us. Information regarding specialty restaurants is published on our website, and at the time of check-in they are informed about the process to be able to book at those restaurants. Regards

Dec 15, 2019 by Management

Dear guest, We want to thank you for choosing our Barceló Maya Colonial hotel for your vacation in La Riviera Maya, as well as dedicating part of your time to valuing and discussing your experience with us. We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Regarding Premium Level services, the information is available on our website and is the same information offered at the hotel. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Regards

Dec 4, 2019 by Management

Dear guest, We want to thank you for choosing our Barceló Maya Colonial hotel for your vacation in La Riviera Maya, as well as dedicating part of your time to valuing and commenting your experience with us. We are delighted that you have enjoyed the all-inclusive meal plan, which allows our guests to enjoy our bars and restaurants throughout the day, as well as the day and night entertainment program. We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. We appreciate your support in the guest satisfaction survey, which will be sent 48 - 72 hours after your check out to your email, to help us continue to improve and make the stay at the Barceló hotels an unforgettable experience. We look forward to welcoming you again very soon. Regards

Oct 15, 2019 by Barceló Maya Colonial

Dear TINA, Thank you for feedback. We look forward to having you back as our guest again the near future. Kind regards,

Jul 20, 2019 by The Management

Dear guest, First of all we would like to thank you for choosing Barceló Maya Colonial to enjoy your holidays and have dedicated part of your time to comment and evaluate your stay with us. In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. At Barceló we understand that food and drinks are important aspects of our guests’ overall expérience, this is why our chefs have created a varied assortment of options to please every type of palate. Reading that you were satisfied with the quality but at times a little bit disappointed with the variety, makes us feel that we are doing a good job but with possibilities to do even better, and therefore we will revise why during your stay we didn´t seem to achieve our goal to offer a wide choice in each and every meal. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future. Regards

Jul 8, 2019 by The Management

Dear guest, We want to thank you for choosing our Barceló Maya Colonial hotel for your vacation in the Riviera Maya, as well as dedicate part of your time to evaluate and discuss your experience with us. In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Regards

Oct 30, 2019 by The Management

Dear Guest, We want to thank you for choosing our Barceló Maya Colonial hotel for your vacation in La Riviera Maya, as well as dedicating part of your time to assess and discuss your experience with us. We appreciate your support with your opinion in the guest satisfaction survey, which will be sent 48 - 72 hours after your check out to your email, to help us continue to improve and make the stay at the Barceló hotels an unforgettable experience. We hope to welcome you again very soon. Regards