Within a 10-minute walk of the property, you'll find Cenote Cristalino and Ecopark Kantun Chi. Xpu-ha Beach and Chac Mol Cenote are also within 3 miles (5 km).
This smoke-free property features a private beach, a full-service spa, and a water park. There's fun for all ages with a free kid's club and a children's pool, and in-room childcare is an added bonus. Enjoy the 2 outdoor tennis courts and free perks like buffet breakfast and free self parking.
Aug 31, 2022 by The Management
We would like to thank you for the lovely review you shared following your recent visit to our Barceló Maya Colonial hotel and are delighted to read that we were able to match your holiday expectations and we look forward to see you soon.
Aug 1, 2022 by The Management
Lamentamos sinceramente su decepción con su estancia en nuestro Barceló Maya Colonial, gracias por su tiempo y esperamos que Barceló siga siendo una opción para sus próximas vacaciones y que tengamos la oportunidad de devolverle la confianza en nuestra empresa en un futuro próximo .
Apr 30, 2022 by The Management
Thank you for sharing your feedback on your recent experience in our hotel, your comments are crucial in our improvement process therefore we highly value your time and feedbak, we hope to welcoming you in a near future
Mar 30, 2022 by The Management
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon
Mar 30, 2022 by The Management
We sincerely regret your disappointment with your stay in our Barceló Maya Colonial, thank you for your time and we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future.
Jan 7, 2021 by Management
Dear guest, Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. Please receive our most sincere apologies for failing to meet your expectations regarding our all inclusive service. Our main commitment is our guests' satisfaction and our goal, their preference for our hotels year after year, this is why the management team together with all departmental managers, check regularly our installations, revise restaurants' menus and products, undertake regular service trainings so as to ensure the compliance of our high standards of quality as a distinctive feature of our brand; this is why we hope we will have the pleasure to welcome you back on your next visit to La Riviera Maya and encourage you to point out any imperfection if any appears, we commit to do our utmost to make sure that you have a fantastic holiday experience among us. Regards
Oct 17, 2020 by Management
Dear guest, First of all, we would like to thank you for choosing our Barceló Maya Grand Resort for your visit to the Riviera Maya. Although we sincerely regret reading that your stay fell short of your expectations, we appreciate the time spent sharing this information about your experience. We certainly believe that there is always room for improvement and your constructive feedback would have been very valuable to us and thus have helped us identify our areas of opportunity to offer the best possible service to our future. We hope that you had a nice journey back home and to have the pleasure of serving you again in our hotels worldwide ensuring you in advance of our best intentions at all times. Regards
Feb 24, 2020 by Management
Dear Chris, We want to thank you for choosing our Barceló Maya Colonial hotel for your vacation in La Riviera Maya, as well as dedicating part of your time to valuing and discussing your experience with us. We are pleased to know that we were able to meet your expectations. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours. We appreciate your support in the guest satisfaction survey, which will be sent 48 - 72 hours after your check out to your email, to help us keep improving and make the stay at the Barceló hotels an unforgettable experience. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Regards
Jan 9, 2020 by Management
Dear guest, We want to thank you for choosing our Barceló Maya Colonial hotel for your vacation in La Riviera Maya, as well as dedicating part of your time to valuing and discussing your experience with us. Information regarding specialty restaurants is published on our website, and at the time of check-in they are informed about the process to be able to book at those restaurants. Regards
Dec 15, 2019 by Management
Dear guest, We want to thank you for choosing our Barceló Maya Colonial hotel for your vacation in La Riviera Maya, as well as dedicating part of your time to valuing and discussing your experience with us. We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Regarding Premium Level services, the information is available on our website and is the same information offered at the hotel. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Regards
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.
Barceló Maya Colonial - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply step outside to unwind on the property's beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Barceló Maya Colonial - All Inclusive like a water park (surcharge) and a complimentary children's club. Free breakfast is available. There are 4 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. WiFi is free in public spaces. This Colonial property also offers an outdoor pool, a children's pool, and outdoor tennis courts. You'll have access to the outdoor pool at a partner property. Limited free parking is available on a first-come, first-served basis. This 4-star Xpu-Ha property is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking , Parking (limited spaces)
Barceló Maya Colonial - All Inclusive offers 480 accommodations with minibars (stocked with some free items) and laptop-compatible safes. Rooms open to balconies or patios. LCD televisions come with premium satellite channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries. This Xpu-Ha property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.
Guests are served free buffet breakfast from 7:00 AM to 11:00 AM.
Barceló Maya Colonial - All Inclusive has 4 restaurants serving breakfast and dinner.
A private beach, 2 outdoor tennis courts, a health club, and a water park (surcharge) with waterslides are featured at the property. An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
U-Spa and U-Spa Kids has 25 treatment rooms including rooms for couples. Services include facials, body scrubs, body treatments, and manicures and pedicures. The spa is equipped with a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
This property offers transfers from the airport. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Barceló Maya Colonial - All Inclusive offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Noise-free guestrooms cannot be guaranteed
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, debit cards, and cash. Noise-free guestrooms cannot be guaranteed. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast and through room service.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.