2/10 Terrible
Ricki
Business traveler
Jan 2, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It is possible that I have been to a worse hotel than el Secreto in my 49 years of professional flying, but if so, I cannot remember it. First of all, the hotels advertisement online is a total misrepresentation. A fabrication. Simply a lie. It is not an all inclusive hotel. It is a very dirty and unsanitary hovel. My bathroom was covered in mold and mildew. No hot water in the sink. No soap. No clothes iron. Toilet would not flush. Unreliable internet. My room had an insect infestation and I was bitten several times during the night. No television. Howling cats roam the halls at night.The “kitchen” is a converted metal oceangoing container set outside in the side yard. On the way to the kitchen you will negotiate dog vomit on the steps and then starving dogs around and inside the container/kitchen. Food was cold and poor quality. I suffered nausea and diarrhea. Trash is piled in areas within 200 feet of el Secreto. Rats and other rodents infest the garbage dumps. I have PHOTOS. HAPPY TO SHARE. I was scheduled for a four night stay on my business trip. I complained to the manager the first morning. He promised a refund the full amount for the remaining three nights. As of this writing, and after several attempts to contact the manager, I have received no refund.
Ricki
Stayed 4 nights in Dec 2023