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4.5 out of 5

"I was hesitant to stay at a large chain hotel while traveling in Europe. I often find the smaller hotels are more personal and full of character. Howe ... " More

By GingerTN, from Franklin, TN on Sun 14 Oct 2012

Hotel Description

5-star luxury hotel near Ban Jelacic Square

Central Zagreb getaway

Your stay at this Donji Grad hotel places you within 2 miles (3 km) of Ban Jelacic Square and Zagreb Cathedral. POGON - Zagreb Center for Independent Culture and Youth and Branimir Centar are also within half a mile (1 km).

Luxury amenities

This luxury hotel features a casino, a full-service spa, and 2 restaurants. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the indoor pool and unwind at the poolside bar and bar/lounge.

Free Internet, flat-screen TVs

Boasting comforts like premium bedding and pillow menus, the 306 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs with cable channels. Other amenities include 24-hour room service, minibars, and coffee/tea makers. Change of towels is available on request.

Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$87* Per night/room Jul 10 - Jul 11

Deluxe Room, 2 Twin Beds, Non Smoking

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Executive Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Classic Suite, 1 Bedroom, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Room, 2 Twin Beds, Non Smoking

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Sheraton Zagreb Hotel ratings based on 2 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 0.0 out of 5.0

Guest reviews for Sheraton Zagreb Hotel

5 out of 5

The hotel staff was very friendly and helpful. I would highly recommend it.

Pros: Close restaurants, Free Internet, Quiet
I was hesitant to stay at a large chain hotel while traveling in Europe. I often find the smaller hotels are more personal and full of character. However, I must say that I was very surprised at how welcoming and friendly the staff was at this location. The porter was always helpful with securing cabs, answering our questions, making sure we had an English speaking cab driver, etc. The waiters and waitresses were very kind and helpful to us - especially since my husband had injured his leg while on the trip and was using crutches! It was great to have access to a group of computers in the main lobby. The breakfast price was high, but the food was excellent. Since it was hard to find restaurants in Zagreb that had a standard American breakfast (i.e., eggs, toast, bacon, juice, etc), it was great to have a big feast before we started our day. The rooms were clean and room service was very prompt when I ordered a sandwich after 11PM one evening. I will stay here again if I return to Zagreb. The light rail system has a stop directly behind the hotel, which gives easy access to the entire city. However, it's a simple 10 minute walk to the city center.

Posted by , from Franklin, TN on Oct 14, 2012

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4 out of 5

I love this hotel!

This was my fourth stay at the hotel. The staff is always friendly and helpful. And the location is great. Just a short walk to the incredible Jelecic square and there is a great little Italian restaurant down the street. (turn right out of the hotel and walk down the street.). I highly recommend it. It's also a good segue between coming from America and going to Croatia since there is a big cultural difference. The only thing I did not like was I felt the breakfast was way to expensive. I just walked down the street and ate somewhere else.

Posted by on May 6, 2010

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About the Sheraton Zagreb Hotel

Location Kneza Borne 2, Zagreb, 10000

Renovations + Closures

The property will be renovating from March 23 2021 to June 30 2021 (completion date subject to change). The following areas are affected:

  • Sauna
  • Swimming pool

The following facilities are closed on Christmas Day, New Year's Eve, and New Year's Day:

  • Fitness facilities
  • Sauna
  • Spa tub
  • Swimming pool

During renovations, the hotel will make every effort to minimize noise and disturbance.

Property Features

Sheraton Zagreb Hotel offers its guests a full-service spa, an indoor pool, and a health club. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi and wired Internet. You'll find a 24-hour business center on site. Event space at this hotel measures 10764 square feet (1000 square meters) and includes conference space. A casino, a sauna, and a terrace are also featured at the luxury Sheraton Zagreb Hotel. Parking is available for a fee. Smoking is allowed in designated areas at this 5-star Zagreb hotel.

  • 1 building
  • 306 guestrooms or units
  • 6 levels
  • 2 dining venues
  • 10764 sq ft of conference space
  • 1000 sq m of conference space
  • Built in 1996
  • Casino
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Childcare (surcharge)
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Terrace
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge)

Transport

  • Airport: Zagreb Airport (ZAG) (16.6 km / 10.3 mi)
  • Train station: Zagreb Central Station (0.8 km / 0.5 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Sheraton Zagreb Hotel offers 306 accommodations with minibars and safes. Beds feature premium bedding. A pillow menu is available. Flat-screen televisions come with cable channels and pay movies. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries. This Zagreb hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. In-room massages, hypo-allergenic bedding, and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Pillow options
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Change of towels (on request)

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:00 AM.

Fontana Restaurant - This restaurant specializes in international cuisine.

King Tomislav Restaurant - Onsite restaurant. Open daily.

Cafe Imperial - This café serves light fare only. Open daily.

Piano Bar - Onsite piano bar. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a health club, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Pilates classes on site
  • Scooter/moped rentals nearby
  • Fitness classes on site

Spa Services

The onsite spa has massage/treatment rooms. Services include facials and body treatments. The spa is equipped with a sauna and Turkish bath/hammam.

The spa is open daily.

  • Body treatments
  • Facial treatments
  • Sauna in spa
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for HRK 300.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: HRK 150 per pet, per day
  • Only dogs are allowed
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Safety features at this property include a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards and cash. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott). This property affirms that it adheres to the cleaning and disinfection practices of Croatian Tourism Association (HUT - Croatia).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Property follows sanitization practices of Croatian Tourism Association (HUT - Croatia)
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: HRK 500 per day
  • A tax is imposed by the city: HRK 12.00 per person, per night for adults; HRK 6.00 per night for guests aged 12-17 years old. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: HRK 160 per person (approximately)
  • Covered self parking fee: HRK 120 per day (in/out privileges)
  • Pet fee: HRK 150 per pet, per day
  • Service animals are exempt from fees
  • Early check-in fee: HRK 75 (subject to availability)
  • Late check-out fee: HRK 75 (subject to availability)
  • Rollaway bed fee: HRK 300.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Sheraton Zagreb
  • Sheraton Hotel Zagreb
  • Sheraton Zagreb
  • Sheraton Zagreb Hotel
  • Zagreb Hotel Sheraton
  • Zagreb Sheraton
  • Zagreb Sheraton Hotel
  • Sheraton Zagreb Hotel Hotel
  • Sheraton Zagreb Hotel Zagreb
  • Sheraton Zagreb Hotel Hotel Zagreb

You should know

  • Pool access available from 7:00 AM to 10:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.