See all properties
Save

Zanzibar Serena Hotel

5.0 star property
5-star luxury hotel near Nakupenda Beach, connected to a shopping center

Choose dates to view prices

Photo gallery for Zanzibar Serena Hotel

Outdoor pool, pool umbrellas, lifeguards on site
Executive Suite | Premium bedding, minibar, in-room safe, individually furnished
2 restaurants, breakfast, lunch, dinner served; seafood
Honeymoon Suite | Premium bedding, minibar, in-room safe, individually furnished
Couples treatment rooms, body treatments, body scrubs, facials
Reviews
9.2

Wonderful

Popular amenities

  • Pool
  • SpaSpaSpa
  • Free WiFiFree WiFiFree WiFi
  • Parking includedParking includedParking included
  • Restaurant
  • BarBarBar

Explore the area

Map
Kelele Square, Stone Town, Zanzibar Town
  • Popular LocationShangani Beach5 min walk
  • Popular LocationForodhani Gardens6 min walk
  • Popular LocationSlave Market11 min walk
  • AirportZanzibar (ZNZ-Zanzibar Intl.)17 min drive

Room options

View all photos for Executive Suite

Executive Suite | Living room | 21-inch LCD TV with satellite channels, TV

Executive Suite

  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Room

Superior Room | Premium bedding, minibar, in-room safe, individually furnished

Superior Room

  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Double room

Standard Double room | Premium bedding, minibar, in-room safe, individually furnished

Standard Double room

  • Ocean view
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior
Park Hyatt Zanzibar
Pool
Spa
Parking included
Free WiFi
4.7 out of 5, Exceptional, (214)
The price is $443
per night
$520 total
includes taxes & fees
May 27 - May 28
Park Hyatt Zanzibar

About the neighborhood

Zanzibar Town

On the beach.A stay at this Stone Town hotel places you steps from Shangani Beach and within a 5-minute walk of Nakupenda Beach. Old Fort and Forodhani Gardens are also within half a mile (1 km).

What's nearby

  • Shangani Beach - 5 min walk
  • Old Fort - 5 min walk
  • Forodhani Gardens - 6 min walk
  • Slave Market - 11 min walk
  • Zanzibar Ferry Terminal - 15 min walk

Getting around

  • Zanzibar Intl. Airport (ZNZ) - 16 min drive

Restaurants

  • Cape Town Fish Market - 8 min walk
  • Lukmaan - 9 min walk
  • House of Karafuu - 6 min walk
  • Abyssinian Maritim - 5 min walk
  • Beach House Restaurant - 1 min walk

About this property

Zanzibar Serena Hotel

5-star luxury hotel near Nakupenda Beach, connected to a shopping center
Enjoy the umbrellas and sun loungers for a relaxing day at the beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Zanzibar Serena Hotel like an outdoor pool and a children's pool.

A free manager's reception is offered daily. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. This luxury hotel also offers a garden and a terrace. Free self parking is available.

Smoking is allowed in designated areas at this 5-star Zanzibar Town hotel.

  • 1 building
  • 51 guestrooms or units
  • 3 levels
  • 2 dining venues
  • 621 sq ft of conference space
  • 58 sq m of conference space
  • Manager's reception (free)
  • Deli
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Library
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
Zanzibar Serena Hotel offers 51 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Each accommodation is individually furnished. Beds feature premium bedding. 21-inch LCD televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

The onsite spa has 2 treatment rooms including rooms for couples. Services include facials, body scrubs, body treatments, and manicures and pedicures. The spa is open daily.

Languages

English

Property amenities

Family friendly

  • Arcade/game room
  • Children's pool
  • Free crib
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Onsite parking includes off-street options

Food and drink

  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining
  • Free daily manager's reception
  • Private picnics
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Children's pool
  • Full-service spa
  • Library
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 21-inch LCD TV with premium satellite channels

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels

Outdoor space

  • Balcony

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Individual furnishings
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: noon; Check-in end time: midnight
Early check-in subject to availability
An early check-in fee will be charged
Contactless check-in available
Late check-in subject to availability

Check-out

Check-out before 10:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Zanzibar Serena Hotel

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 5.00 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 90800 per person (one-way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, Union Pay, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Contactless check-in and contactless check-out are available.

Property Registration Number Z0000010668

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Serena Zanzibar
Serena Hotel Zanzibar
Serena Zanzibar
Serena Zanzibar Hotel
Zanzibar Serena
Zanzibar Serena Hotel
Zanzibar Serena Hotel Hotel
Zanzibar Serena Hotel Zanzibar Town
Zanzibar Serena Hotel Hotel Zanzibar Town

Frequently asked questions

How close is Zanzibar Serena Hotel to the airport?

Zanzibar Serena Hotel is 4.9 mi (16-min drive) away from the Zanzibar Intl. Airport (ZNZ) airport, the closest popular airport to the property.

How much does it cost to stay at Zanzibar Serena Hotel?

As of May 13, 2024, prices found for a 1-night stay for 2 adults at Zanzibar Serena Hotel on Jun 11, 2024 start from $321.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Zanzibar Serena Hotel have an airport shuttle?

Zanzibar Serena Hotel offers an airport shuttle 24 hours a day, on request, for a charge of USD 90800 per person, one-way.

How close is Zanzibar Serena Hotel to the beach?

This hotel is on the beach. Don't forget your sunscreen!

Does Zanzibar Serena Hotel offer free breakfast?

Zanzibar Serena Hotel does not offer free breakfast.

Is there a casino at Zanzibar Serena Hotel?

No, there is no casino at this hotel.

What time is check-in at Zanzibar Serena Hotel?

Check-in start time: noon; Check-in end time: midnight. A fee applies for early check-in.

Is there free parking at Zanzibar Serena Hotel?

This hotel offers free self parking.

Does Zanzibar Serena Hotel have a pool?

Zanzibar Serena Hotel features an outdoor pool and a children's pool.

Does Zanzibar Serena Hotel have a restaurant?

There are 2 onsite restaurants, offering options like seafood and ocean views.

Does Zanzibar Serena Hotel have a spa?

This hotel has a spa, which features massages, body treatments, and facials.

How close is Zanzibar Serena Hotel to downtown Zanzibar Town?

Zanzibar Serena Hotel is 0.9 mi away from Zanzibar Town.

Zanzibar Serena Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 137 out of 205 reviews" "
Rating 8 - Good. 50 out of 205 reviews" "
Rating 6 - Okay. 10 out of 205 reviews" "
Rating 4 - Poor. 5 out of 205 reviews" "
Rating 2 - Terrible. 3 out of 205 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Alastair

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great location
Excellent location next to the beach with a very nice pool. Shame the sea has some litter in it. The bar service around the pool is very slow. The young staff in particular need to learn more English and a sense of urgency. Stone town is very interesting but beware fake guides
Stayed 4 nights in Feb 2024

10/10 Excellent

Susan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Jan 2024

8/10 Good

Kimberly

Traveled with partner
Liked: Cleanliness, property conditions & facilities
I was not offered a room Upgrade or acknowledged for VIP on Expedia like usual . At check out I asked about bottle of wine and 10 usd credit . They forgot the wine and they usually give a fruit basket instead of 10 dollars credit . I didn’t receive the fruit basket after discussing they agreed to take 10usd off the restaurant bill. I rather be given the options stated when booked then ask for it . Also no elevator . One party member couldn’t use the stairs and this we didn’t realize . We had lunch at hotel and the food was amazing . The staff is not terrible just not aware of what’s going on . Also we booked the same morning for the room why there was confusion maybe . location is good . Property is old . It’s on the beach which is a plus . Breakfast is good . Room was clean and ac worked well .
Stayed 1 night in Feb 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024

10/10 Excellent

Bashir

Liked: Cleanliness, staff & service, room comfort
Fantastic Amazing
Excellent Service with excellent Friendly Staff
Stayed 3 nights in Jan 2024

10/10 Excellent

Kara

Liked: Cleanliness, amenities, property conditions & facilities
Property is immaculate. Staff are utterly courteous. The hotel itself is beautiful and carefully maintained.
Stayed 6 nights in Jan 2024

4/10 Poor

Ann

Traveled with group
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Old glory and poorly managed
Stayed 4 nights in Jan 2024

10/10 Excellent

Alka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superbly helpful and friendly staff. Located in a very central area….easy to walk to nearby attractions like Freddie Mercury house etc. Plenty of taxis right outside the hotel. Hotel staff very very friendly and helpful for organizing any tours/taxis.
Stayed 5 nights in Dec 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent service from the time we arrived to the time we left.
Stayed 2 nights in Dec 2023

10/10 Excellent

Aateqa

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful, historic property with amazing views. Everyone working there was friendly.
Stayed 1 night in Oct 2023