4/10 Malo
Anissa M.
11 abr. 2024
Disappointing & Frustrating First Family Vaca
Incredibly disappointing to book our first family vacation taking three kids to the beach. Family of six and the beach! Lots of showers needed and towels washed and dried. We booked the unit specifically because it had a washer and dryer in the unit. We did one load of laundry and the dryer quit working. we had to call twice to report it before a technician came out and said that the dryer needed to be replaced. Nobody from the property would respond in regards to when that might happen during our seven day stay. So we had to lug wet laundry to another building in order to be dried. This is not, any women’s definition of a vacation! After making multiple calls and inquiries to the property 48 hours after the fourth phone call in and a request for additional towels and linens due to one member of the family being ill… We got a beautiful email that said, sorry we don’t have any extra towels or linens because it’s spring break week!!! Oh OK, no problem thank you for the follow up after booking a property specifically with a washer and dryer that function, as well packed depending on doing laundry.. but thanks again for the GREAT GUEST Support! Master television NEVER worked. Master shower leaked water, so towels needed to soak up the water! Property staff unresponsive! We left property and went to a hotel. We were offered a very minimal credit as a gesture of Goodwill! 100% do not recommend property! What a way to remember Galveston & The beach!
Anissa M.
Se hospedó 7 noches en marzo de 2024