Despite a well-designed structure, the house was poorly maintained. Stains covered most carpets, walls had numerous smudges, and some areas were broken. The outdoor furniture was dirty, with cushions requiring machine washing. The grill was filthy with old food, grime, and mold. The kitchen ceiling had caked-on dust, and shower curtains were dirty with mold. We voiced our concerns, prompting a manager to offer a full refund if we left immediately, an impractical suggestion due to our long travel and family plans.
While some efforts were made to address issues, the overall problems persisted. The lead ops manager put duct tape on a stair crack and tightened a bannister. However, subsequent discoveries included dirty/moldy shower curtains, broken wall pieces, door holes, dusty fans, dead-battery remotes, and TVs unable to connect to the internet. The kitchen stove remained old and filthy, and pots/pans were in poor condition. Furniture was outdated and in poor shape, with cracked/broken refrigerator shelves.
Despite these issues, our request for a significant refund was met with resistance from Element Vacation Homes. Their justifications, such as the previous occupants' satisfaction and a cleaning company's supposed efforts, were invalid. Our experience fell far below the high amount paid for a subpar, low-quality stay. We are warning against choosing this home and Element for those seeking cleanliness and standards in a vacation home.
Still waiting to hear about compensation