Mattress was soft and rolled to the outside. Thermostat didn’t work properly, it mostly blew cold air even tho it was set on heat and I turned it up to 78. Shower chair had broken legs, unable to use it. No towels and washcloths in the bathroom, only 1 little tiny bar of soap for 2 of us to wash our hands and take a shower. No coffee for the in room coffee maker. When I went to the front desk to get what was missing from the room, I was told that they were out of the K cups for the coffee maker, if I wanted coffee I could come to the lobby to get it. The only positive thing about this hotel is the lady that takes care of the breakfast area, she is so nice, a real ray of sunshine! We have stayed at this hotel for many years when we would come to Rochester for my husband’s Mayo Clinic appointments. We haven’t been here for 4 years, we were very disappointed at how much the condition of the hotel and the service we received has changed.