2/10 Terrible
Carrie De
26 feb. 2024
Do not use this company. I booked a two-bedroom condo in The Falls for 4 adults on a long weekend in Victoria. The company charged me a different rate than I was quoted on Expedia. They have never addressed this issue. They stated they tried reaching me numerous times over several days, but there is no record of any calls or emails other than the ones I replied to.
When I was provided with check-in information, it was for a condo located in a completely different building than the one advertised. It was for a one-bedroom with a blow-up mattress. The room was sub-par at best. There was dried cereal on the carpet of the living room, stains in the bedroom carpet, and a very wrinkled duvet on the bed. I didn't see much else because we refused to stay there.
They made excuses about my credit card and the number of people the reservation was for. But my confirmation from Expedia clearly shows the reservation for the building, the number of guests and that it was fully paid for.
They offered to find us another room at another hotel (very difficult in Victoria on a long weekend). But the one they found wasn't appropriate because it had two queen beds in one room.
In the end, I found suitable accommodation. But what a hassle. And what an unprofessional company! I'm sure they have some nice accommodation. But what you book might be different from what you get.