My wife got into it with a self absorbed, high maintenance diva who had been stopped to have her ticket scanned at boarding time and was 2 places behind her friend by then on the Cancún - Miami flight. I had stopped near the air plane's entrance for another client to move into the plane slowly and she barged by us then turned around and made a nasty comment but little did she know that she was rude to the wrong people, we're very friendly but when we are crossed can sass back so my wife told her to 'fuck off', and she was way taken aback then said how could we talk like that with our baby, and by then my wife's adrenaline had started to pump but we dropped it, the airplane attendent watched her barge into the plane and simply looked aghast but stayed out of it. We were very happy that we were allowed early onto the flight on the next flight which we had made it a point to get to the boarding gate early with our 2 and half month old and even happier with the comfy chairs, super interactive live map with flight stats and very Freindly airplane staff. The plane on the Miami to Houston flight was modern, safe feeling and the pilots voice was soothing and reassuring. First time flying American In over 5 years and was very impressed. Our baggage was delivered very fast. We were delayed but very happy overall.