2/10 Terrible
Monique
Apr 11, 2024
The check-in process for this property was absolutely ridiculous. After fully booking on Expedia, the owner/property manager sent me countless texts - to which I answered - asking for a photo of my driver's license, asking me several times if I was alone (which I repeatedly told him that I was), telling me to print out parking pass for a garage, but giving me absolutely no information on the unit itself. I told him I would be driving into town for the two days prior. An hour before check in time is when he asked me to print a parking pass. I don't know about other people, but I don't keep a printer in my car. Several days prior would have been better timing for this. Once I got to the garage, I waited for an hour, all during which time he said he was sending his co-worker to meet me "in a few minutes" and take me to the place. He never showed. I sent several messages and all he did was get upset because I wasn't there RIGHT AT 3:00pm. Apparently check in time is at 3:00 like most other hotels HOWEVER, there's no window to check in a hour or two late like ALL OTHER HOTELS. The entire process was crazy. There were dozens of texts back and forth, and then he never even showed up. I ended up having to find another hotel after I had already arrived and sat waiting for him for an hour. HORRIBLE customer service. I would not recommend this place to anyone. If you book, beware and be ready for a barrage of questions and stipulations, and possibly a no-show.
Monique
Stayed 3 nights in Apr 2024