8/10 Good
Jennifer
Business traveler
Feb 21, 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a tough review for me to write.
I booked this property because they said on the website “ Free Airport Transportation “. After I landed at Laredo Airport early in the afternoon and called for transportation, I get the
“No one available to drive the van “.
Totally unacceptable. If you don’t always have a driver, take it off the website. I was not offered the reimbursement either for me paying for my own transport. Other than that, The property is clean and the room was wonderful. Also the front desk personnel were very polite and friendly.
I don’t blame them on the transportation issue, that’s bad management. Before writing this review,
I left an E-Mail and phone number ( With Expedia to forward to the property ), to give them a chance to explain their side. No reply back, it’s been a month now. I’m still undecided if I will return to this property, due to bad management.
DL