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The Ritz-Carlton Key Biscayne, Miami

5.0 star property
Upscale beachfront resort with 2 outdoor pools

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Photo gallery for The Ritz-Carlton Key Biscayne, Miami

On the beach, beach cabanas, sun loungers, beach umbrellas
2 outdoor pools
Premium bedding, down comforters, pillowtop beds, minibar
Outdoor banquet area
Outdoor banquet area
Reviews
9.2

Wonderful

Popular amenities

  • Hot TubHot TubHot Tub
  • Pet friendlyPet friendlyPet friendly
  • Breakfast availableBreakfast availableBreakfast available
  • Pool
  • Spa
  • Parking availableParking availableParking available

Explore the area

Map
455 Grand Bay Dr, Key Biscayne, FL, 33149
  • Popular LocationKey Biscayne Beaches1 min walk
  • Popular LocationBill Baggs Cape Florida State Park3 min drive
  • Popular LocationPortMiami18 min drive
  • AirportMiami, FL (MIA-Miami Intl.)28 min drive

Room options

View all photos for Room, 2 Double Beds, Resort View

Premium bedding, down comforters, pillowtop beds, minibar

Room, 2 Double Beds, Resort View

9/10 Excellent
  • 420 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Balcony

Premium bedding, down comforters, pillowtop beds, minibar

Suite, 1 Bedroom, Balcony

  • 800 sq ft
  • Beach view
  • Sleeps 4
  • 1 Double Bed

View all photos for Bayview/Island View, Guest Room, 1 King, Balcony

Premium bedding, down comforters, pillowtop beds, minibar

Bayview/Island View, Guest Room, 1 King, Balcony

  • 420 sq ft
  • Bay view
  • Sleeps 3
  • 1 King Bed

View all photos for Partial Ocean View, Guest room, 1 King, Balcony

Premium bedding, down comforters, pillowtop beds, minibar

Partial Ocean View, Guest room, 1 King, Balcony

9.2/10 Wonderful
  • 420 sq ft
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony, Resort View

Premium bedding, down comforters, pillowtop beds, minibar

Room, 1 King Bed, Balcony, Resort View

9.2/10 Wonderful
  • 420 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, View (Mobility Accessible, Tub)

Premium bedding, down comforters, pillowtop beds, minibar

Room, 1 King Bed, View (Mobility Accessible, Tub)

  • 420 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony (Mobility Accessible, Roll-In Shower)

Premium bedding, down comforters, pillowtop beds, minibar

Room, 1 King Bed, Balcony (Mobility Accessible, Roll-In Shower)

  • 420 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 King Bed with Sofa bed (Club Lounge Access)

Premium bedding, down comforters, pillowtop beds, minibar

Club Suite, 1 King Bed with Sofa bed (Club Lounge Access)

  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Ocean view, 1 Bedroom Residential Suite, 1 King

Premium bedding, down comforters, pillowtop beds, minibar

Ocean view, 1 Bedroom Residential Suite, 1 King

  • 924 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Balcony (The Ritz-Carlton Suite)

Flat-screen TV, video-game console, Netflix, iPod dock

Suite, 2 Bedrooms, Balcony (The Ritz-Carlton Suite)

  • 1752 sq ft
  • Ocean view
  • Sleeps 7
  • 1 King Bed and 2 Double Beds

View all photos for Studio, 1 King Bed, Ocean View

Premium bedding, down comforters, pillowtop beds, minibar

Studio, 1 King Bed, Ocean View

  • 420 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Beach/ocean view

Suite, 1 Bedroom

  • 924 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony, Resort View (Mobility Accessible, Tub)

Premium bedding, down comforters, pillowtop beds, minibar

Room, 1 King Bed, Balcony, Resort View (Mobility Accessible, Tub)

  • 420 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony, Bay View (Mobility Accessible, Roll-In Shower)

Premium bedding, down comforters, pillowtop beds, minibar

Room, 1 King Bed, Balcony, Bay View (Mobility Accessible, Roll-In Shower)

  • 420 sq ft
  • Beach view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony

Beach/ocean view

Room, 1 King Bed, Balcony

8.8/10 Excellent
  • 420 sq ft
  • Beach view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom, Balcony, Partial Ocean View (Mobility Accessible, Tub)

Premium bedding, down comforters, pillowtop beds, minibar

Executive Suite, 1 Bedroom, Balcony, Partial Ocean View (Mobility Accessible, Tub)

  • 800 sq ft
  • Partial ocean view
  • Sleeps 4
  • 1 Double Bed

View all photos for Room, 1 King Bed, Balcony, Bay View (Mobility Accessible, Tub)

Premium bedding, down comforters, pillowtop beds, minibar

Room, 1 King Bed, Balcony, Bay View (Mobility Accessible, Tub)

  • 420 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Partial Ocean View, 1 Bedroom Executive Suite, 1 King

Premium bedding, down comforters, pillowtop beds, minibar

Partial Ocean View, 1 Bedroom Executive Suite, 1 King

7.5/10 Good
  • 800 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, Resort View

Coffee/tea maker

Studio, Resort View

  • 420 sq ft
  • Resort view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Studio, 2 Double Beds, Ocean View

Premium bedding, down comforters, pillowtop beds, minibar

Studio, 2 Double Beds, Ocean View

10/10 Exceptional
  • 420 sq ft
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Partial Ocean View, Guest room,2 Double, Balcony

Premium bedding, down comforters, pillowtop beds, minibar

Partial Ocean View, Guest room,2 Double, Balcony

  • 420 sq ft
  • Partial sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Bay View

Premium bedding, down comforters, pillowtop beds, minibar

Room, 2 Double Beds, Bay View

  • 420 sq ft
  • Bay view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 2 Double Beds

Beach/ocean view

Club Room, 2 Double Beds

  • 420 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed

Premium bedding, down comforters, pillowtop beds, minibar

Club Room, 1 King Bed

  • 420 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds

Room, 2 Double Beds | Premium bedding, down comforters, pillowtop beds, minibar

Room, 2 Double Beds

  • 420 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Resort View

Premium bedding, down comforters, pillowtop beds, minibar

Suite, 1 Bedroom, Resort View

  • 800 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Suite, 2 Bedrooms, Oceanfront (High Floor)

Presidential Suite, 2 Bedrooms, Oceanfront (High Floor) | Premium bedding, down comforters, pillowtop beds, minibar

Presidential Suite, 2 Bedrooms, Oceanfront (High Floor)

  • 2640 sq ft
  • Ocean view
  • Sleeps 7
  • 2 Double Beds

View all photos for Room, 1 King Bed

Premium bedding, down comforters, pillowtop beds, minibar

Room, 1 King Bed

  • 420 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Oceanfront, Key Biscayne Residential Suite, 2 Bedroom

Beach/ocean view

Oceanfront, Key Biscayne Residential Suite, 2 Bedroom

  • 1752 sq ft
  • Ocean view
  • Sleeps 7
  • 1 King Bed

View all photos for Oceanfront, Guest room, 2 Double

Premium bedding, down comforters, pillowtop beds, minibar

Oceanfront, Guest room, 2 Double

  • 420 sq ft
  • Sleeps 4
  • 2 Double Beds

Similar properties

Pool
The Ritz-Carlton, South Beach
Pool
Hot Tub
Spa
Pet friendly
4.3 out of 5, Excellent, (569)
The price is $500
per night
$625 total
includes taxes & fees
Jun 12 - Jun 13
The Ritz-Carlton, South Beach

About the neighborhood

Key Biscayne

Beachfront retreat .Within 12 miles (20 km) of this resort, you'll find Bayside Marketplace and Kaseya Center. PortMiami is within 12 miles (20 km) and University of Miami is within 16 miles (25 km).
View more Resorts in MiamiOpens in a new window

What's nearby

  • Key Biscayne Beaches - 1 min walk
  • Bill Baggs Cape Florida State Park - 3 min drive
  • Crandon Park - 3 min drive
  • PortMiami - 18 min drive
  • Ocean Drive - 23 min drive

Getting around

  • Financial District Metromover Station - 14 min drive
  • Hialeah Market Station - 23 min drive
  • Miami Intl. Airport (MIA) - 28 min drive

Restaurants

  • The Ritz-Carlton Club, Lounge - 1 min walk
  • Milanezza - 12 min walk
  • Starbucks - 14 min walk
  • El Gran Inka - 10 min walk
  • La boulangerie - 12 min walk

About this property

The Ritz-Carlton Key Biscayne, Miami

Upscale beachfront resort with 2 outdoor pools
Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with cabanas (surcharge) and umbrellas. At The Ritz-Carlton Key Biscayne, Miami you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 4 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This luxury resort also offers a children's club, a children's pool, and outdoor tennis courts. For a fee, parking is available.

This 5-star Key Biscayne resort is smoke free.

  • 1 building
  • 402 guestrooms or units
  • 14 levels
  • 4 dining venues
  • Meeting rooms
  • 30000 sq ft of conference space
  • 2787 sq m of conference space
  • Deli
  • Kid's club (surcharge)
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Concierge
  • Game room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
The Ritz-Carlton Key Biscayne, Miami offers 402 air-conditioned accommodations with iPod docking stations and MP3 docking stations. Rooms open to furnished balconies. Pillowtop beds feature down comforters and premium bedding. Flat-screen televisions come with cable channels, video-game consoles, and pay movies. Coffee/tea makers and minibars are provided. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, designer toiletries, and complimentary toiletries.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include laptop-compatible safes and complimentary newspapers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

The Ritz-Carlton Spa has 21 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna, a spa tub, and Turkish bath/hammam. Children under 17 years old are not allowed in the spa without adult supervision.

Languages

Chinese (Mandarin), Dutch, English, French, German, Italian, Portuguese, Russian, Spanish

Property amenities

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Free crib
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Internet

  • Available in all rooms: WiFi (USD 10.95 per day)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Valet parking on site (USD 50 per night; includes in/out privileges)
  • Wheelchair-accessible van parking available

Food and drink

  • Daily continental breakfast available 7:00 AM to 11:30 AM for a fee: USD 35 for adults and USD 19 for children
  • 4 restaurants
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Things to do

  • 11 outdoor tennis courts
  • 18 holes of golf
  • 2 outdoor pools
  • Arcade/game room
  • Bicycle rentals
  • Children's club
  • Children's pool
  • Designer stores
  • Fitness classes
  • Full-service spa
  • Golf caddies
  • Golf carts
  • Gym
  • Hiking/biking trails
  • Playground
  • Sauna
  • Shopping
  • Spa tub
  • Steam room
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in public areas
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator (65 inch wide door)
  • Grab bar near toilet (33 inches high)
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Magnifying mirror
  • Pool hoist on site
  • Portable hoist available
  • Smooth flooring in public areas
  • Stair-free path to entrance
  • Thin carpet in room
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (34 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • Flat-screen TV with cable channels
  • iPod dock
  • MP3 dock
  • Netflix
  • Pay movies
  • Video game console

Bedroom

  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Towels

Outdoor space

  • Furnished balcony

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 5:30 AM
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 20 per pet, per night, plus a one-time cleaning fee of USD 250.00
  • Only dogs are allowed
  • Maximum 2 (weight limit: 25 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 50.0 per stay.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150.00
  • Resort fee: USD 48.00 per accommodation, per night
The resort fee includes:
  • Beach access
  • Beach loungers
  • Phone calls
  • Pool access
  • Spa access
  • Spa tub access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately USD 35 for adults and USD 19 for children
  • Fee for in-room wireless internet: USD 10.95 per day (rates may vary)
  • Valet parking fee: USD 50 per night (in/out privileges)
  • Pet fee: USD 20 per pet, per night plus USD 250.00 one-time cleaning fee
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 50.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

The daily resort fee, included in the room rate, covers high-speed Internet access (2nd tier); use of beach chairs and umbrellas; daily beach activities, such as stand up paddle boards, floats, kayaks, and snorkel gear; 1-hour fitness class for up to 2 guests daily; access to the spa tub, sauna, and steam room at the spa: and unlimited in-room local and domestic long distance phone calls.

We should mention

  • Reservations are needed for golf tee times. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Key Biscayne Miami Ritz-Carlton
Key Biscayne Ritz-Carlton
Miami Key Biscayne Ritz-Carlton
Miami Ritz-Carlton Key Biscayne
Ritz-Carlton Key Biscayne
Ritz-Carlton Key Biscayne Miami
Ritz-Carlton Miami Hotel Key Biscayne
Ritz-Carlton Miami Key Biscayne
Ritz-Carlton Key Biscayne Miami Hotel
Ritz-Carlton Miami Hotel
Ritz-Carlton Miami
The Ritz-Carlton Key Biscayne, Miami Hotel Key Biscayne
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Ritz-Carlton Key Biscayne Miami Resort
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The Ritz-Carlton Key Biscayne, Miami Resort Key Biscayne

Frequently asked questions

How close is The Ritz-Carlton Key Biscayne, Miami to the airport?

The Ritz-Carlton Key Biscayne, Miami is 11.8 mi (21-min drive) away from the Miami, FL (MPB-Public Seaplane Base) airport, the closest popular airport to the property.

How much does it cost to stay at The Ritz-Carlton Key Biscayne, Miami?

As of May 29, 2024, prices found for a 1-night stay for 2 adults at The Ritz-Carlton Key Biscayne, Miami on Jun 2, 2024 start from $409.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does The Ritz-Carlton Key Biscayne, Miami have an airport shuttle?

Airport shuttle services are not available at The Ritz-Carlton Key Biscayne, Miami.

How close is The Ritz-Carlton Key Biscayne, Miami to the beach?

This resort is on the beach. Don't forget your sunscreen!

Does The Ritz-Carlton Key Biscayne, Miami offer free breakfast?

Free breakfast isn’t provided at The Ritz-Carlton Key Biscayne, Miami, but continental breakfast is offered for a fee of USD 35 for adults and USD 19 for children. It's available every day from 7 AM to 11:30 AM.

Is there a casino at The Ritz-Carlton Key Biscayne, Miami?

No, there is no casino at this resort, but Magic City Casino (21-min drive) is nearby.

What time is check-in at The Ritz-Carlton Key Biscayne, Miami?

Check-in start time: 4 PM; Check-in end time: 5:30 AM.

Is there free parking at The Ritz-Carlton Key Biscayne, Miami?

Free parking is not available at this resort. Valet parking is available for USD 50 per night.

Does The Ritz-Carlton Key Biscayne, Miami have a pool?

The Ritz-Carlton Key Biscayne, Miami features 2 outdoor pools and a children's pool.

Does The Ritz-Carlton Key Biscayne, Miami have a restaurant?

There are 4 onsite restaurants, offering options like Mexican cuisine, brunch, and light fare.

Does The Ritz-Carlton Key Biscayne, Miami have a spa?

Pamper yourself with a day at The Ritz-Carlton Spa, where you can enjoy massages, body wraps, and mani/pedis.

How close is The Ritz-Carlton Key Biscayne, Miami to downtown Key Biscayne?

The Ritz-Carlton Key Biscayne, Miami is 0.3 mi away from Key Biscayne.

The Ritz-Carlton Key Biscayne, Miami Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 642 out of 917 reviews" "
Rating 8 - Good. 165 out of 917 reviews" "
Rating 6 - Okay. 57 out of 917 reviews" "
Rating 4 - Poor. 35 out of 917 reviews" "
Rating 2 - Terrible. 18 out of 917 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

GALLI, Daytona Beach

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
The front desk clerk at the check in was kind of rude and not friendly at all. I asked about the club access and was told that it was not included. I advised that I spoke with Margeret in reservations prior to check who confirmed it to be part of the deal. She shrugged her shoulders and handed me the keys. She did not offer directions to the room or told me anything about the resort amenities at all! I am surprised how professionally unavailable your staff member is.
Stayed 1 night in Mar 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel ina Great Location
A nice secluded location away from the hustle and bustle of Miami. We arrived a couple of days before a cruise and it was a great way to get into vacation mode and start relaxing. Plus just a short ride to the cruise terminal. Also it was close enough we went to both Biscayne and Everglades National Parks. The adult pool was a nice separate area away from the main pool. Service at the pool was good which I have found lacking at other resorts. We tried several of the restaurants and enjoyed them all. Be sure to stop at the Rum Bar. I loved the 3 one ounce rum tasting options. Really enjoyed sitting on the balcony and seeing the ocean. The full moon rising over the waves was a photo opportunity not to be missed. If I had to come up with a negative plot would be how narrow the beach was. Can’t really blame the hotel for that though. I would definitely recommend this property and would stay here again.
Stayed 2 nights in Feb 2024

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Alessandra

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

4/10 Poor

Portia

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
There was nothing really to do at the hotel when it rained of was windy. There is also nothing to do at night except for dinner. The hotel needs upgrading it’s not modern and nothing really stood out - I expected more from a Ritz-Carlton. The staff members, however, were very attentive, friendly and helpful.
Stayed 4 nights in Dec 2023

10/10 Excellent

Kenia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excelent stay

8/10 Good

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Naida

Traveled with partner
Stayed 2 nights in Dec 2023

8/10 Good

Andrew

Traveled with family
Liked: Cleanliness
Lovely location. Service is only so so. Peloton's not on network, no staff in fitness room.
Stayed 1 night in Dec 2023

10/10 Excellent

Marcella

Traveled with family
Liked: Cleanliness, amenities
We had a great experience. The only negatives were the rooms were a little dated- the bathroom lights were so dim it was difficult or get ready and we he shower was really narrow so my sister went to the spa to get ready. Also the staff could be a little rude- some of them were somewhat lacking the customer service attitude. I called to reschedule a massage a few hours in advance and they told me I couldn’t do that I had to pay full price to cancel it and I said I didn’t wanna cancel just move it and they said I could do that it is in their policy… so I looked at their policy and it said you could do that you just have to pay a $50 fee which I would have happily paid. We had a few experiences like this with staff. Besides the negatives the food at the restaurants was outstanding. The property was quiet and easy to Uber into downtown Miami for dinner. The beach was a little short but directly in front of the property and easy to access. We would stay here again.