We got a room key for a room that didn't work, but the cleaning maid let us in and dropped off our bags. We came back down and the hotel manager took a look at the key, reset it, and said it should work, so we went off for dinner. By the time we came back, it was later at night, and we still weren't able to enter the room, and no one was able to help us out- they got us a different room, but had no way to get my bags until the next morning.