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Santa Ana Star Casino Hotel

3-star property
54 Jemez Canyon Dam Rd, Bernalillo, NM 1-855-201-7819
4.6 out of 5
Exceptional!
See all 79 travelocity Reviews

"Entering the building you are immediately accosted by staff for a temperature check and you must all have ID. We had a small cooler for our child's mi ... " More

By a verified traveler on Fri 29 Apr 2022

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Hotel Description

3-star hotel near Santa Ana Star Casino

In historical district

With a stay at this Bernalillo hotel, you'll be steps from Santa Ana Star Casino and within a 15-minute walk of Santa Ana Golf Club. Coronado Historic Site and J&R Vintage Auto Museum are also within 2 miles (3 km).

Business services

This hotel doesn't skimp on freebies - guests receive free WiFi and free self parking. Traveling on business? Take advantage of the 7 conference rooms, business center, and express check-out. A restaurant, a 24-hour front desk, and a garden are also provided.

Free WiFi, comfy beds

Boasting comforts like pillowtop beds and premium bedding, the 204 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Other amenities include coffee/tea makers, down comforters, and free local calls.

Luxury Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$99* Per night/room May 24 - May 25

Luxury Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Luxury Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Luxury Room, 2 Queen Beds, Accessible

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Luxury Room, 2 Queen Beds (Mountain or Golf Course View)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Santa Ana Star Casino Hotel ratings based on 79 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Santa Ana Star Casino Hotel

Everyone (32) Couples (21) Family (26)
3 out of 5
Entering the building you are immediately accosted by staff for a temperature check and you must all have ID. We had a small cooler for our child's milk and we were forced to let them search it. We were just staying the night, not using the casino or restaurants. For us to have to go through such a process just to enter the building was off putting.

Posted by on Apr 29, 2022

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Comment from Hotel Management

May 4, 2022 by Front Desk Shift Manager

Dear Treasure, Thank you for taking the time to review our property. Your feed-back is very important to us. We will share your comments with all departments that they apply to as we want all visits to be great visits. Feel free to reach out to us with any issues or concerns. We hope to see you again soon.

5 out of 5
Great place

Posted by on Apr 18, 2022

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Comment from Hotel Management

Apr 27, 2022 by Front Office Shift Manager

Dear Thomas, Thank you for you review and for choosing our hotel. I am happy that you enjoyed your stay and looking forward to having you again as a guest in our hotel.

4 out of 5
Was there only one night, it was a good stay but I wasn’t very happy with the eating options.

Posted by on Apr 12, 2022

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Comment from Hotel Management

Apr 13, 2022 by Front Desk Shift Manager

Dear Guest, Thank you for taking the time to share your valuable feedback. It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize. Know that we are staffed 24 hours a day and are available to respond to your requests always. Your candid review will be forwarded to proper departments and we thank you for your feedback.

5 out of 5
We loved our stay. One question-why are there no microwaves or is it upon request.

Posted by on Apr 5, 2022

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Comment from Hotel Management

Apr 6, 2022 by Front Desk Shift Manager

Dear Linda, Thank you for taking the time to review our property. I see that you enjoyed your stay. Know that you can always reach out to us if there is anything that we can do to make your stay even better. Hope to see you again soon.

5 out of 5
The room was very well appointed and the view of the mountains from my room was spectacular. The eating situation was very sad. One restaurant that was only open part time and a food court. I found the food that I ordered at the food court to be greasy and not very tasty. It would have been nice to have a coffee shop.

Posted by on Apr 3, 2022

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Comment from Hotel Management

Apr 3, 2022 by Front Office Shift Manager

Dear James, Thank you for your review. I am glad to hear your overall experience was positive. I am sorry to hear that you were not satisfied with your dining experience. I will provide your feedback to our culinary team. Thank you and we look forward to seeing you soon again!

5 out of 5
Fast friendly check in. Rooms fantastic. Staff excellent. Good food.

Posted by on Mar 15, 2022

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Comment from Hotel Management

Mar 23, 2022 by Front Desk Shift Manager

Dear Bill, Thank you for taking the time to review our property. I see that you enjoyed your stay. Know that you can always reach out to us if there is anything that we can do to make your stay even better. Hope to see you again soon.

4 out of 5
The pool is closed was hoping to swim

Posted by on Mar 14, 2022

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Comment from Hotel Management

Mar 31, 2022 by Front Desk Shift Manager

Dear Amanda, Thank you for taking the time to review our property. Your feed-back is very important to us. We will share your comments with all departments that they apply to as we want all visits to be great visits. Feel free to reach out to us with any issues or concerns. We hope to see you again soon.

4 out of 5
Rooms were very nice. Bellhop was friendly. Very confusing check in. No Valet. They still require you wear a mask. Slot machines are a little tight. Also confusing way to get your food at the food court! Didn’t much for the pillows. Just small stuff, not enough for me not to come again. Room rate was very reasonable.

Posted by on Mar 9, 2022

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Comment from Hotel Management

Mar 12, 2022 by Front Desk Shift Manager

Dear James, Thank you for taking the time to share your valuable feedback. It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize. Know that we are staffed 24 hours a day and are available to respond to your requests always. Your candid review will be forwarded to proper departments and we thank you for your feedback.

5 out of 5
Beautiful views and casino

Posted by on Nov 23, 2021

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Comment from Hotel Management

Nov 23, 2021 by Front Desk Shift Manager

Dear Sharnae, Thank you for taking the time to review our property. We truly appreciate your business and your trust in us. I am happy to hear that our staff and services met your needs and expectations. We look forward to having you back to our hotel in the near future.

5 out of 5
Great place to stay, friendly staff and service, clean rooms.

Posted by on Nov 22, 2021

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Comment from Hotel Management

Nov 22, 2021 by Front Desk Shift Manager

DearAndrew, Thank you for taking the time to review our property. We truly appreciate your business and your trust in us. I am happy to hear that our staff and services met your needs and expectations. We look forward to having you back to our hotel in the near future.

About the Santa Ana Star Casino Hotel

Location 54 Jemez Canyon Dam Rd, Bernalillo, NM 87004

Renovations + Closures

The following facilities are closed seasonally each year. They will be closed from October 1 to June 1:

  • Fitness facilities
  • Laundry facilities
  • Spa tub
  • Swimming pool

Property Features

There's a restaurant on site. Public spaces have free WiFi. You'll find a business center on site. There are 7 meeting rooms available. A vending machine, gift shops/newsstands, and a garden are also featured at the business-friendly Santa Ana Star Casino Hotel. Free self parking is available. This 3-star Bernalillo hotel is smoke free.

  • 204 guestrooms or units
  • 12000 sq ft of conference space
  • Business facilities
  • Conference space
  • Front desk (24 hours)
  • Express check-out
  • Wedding services available
  • Garden
  • Gift shop
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site
  • Dining venue

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Santa Ana Star Casino Hotel offers 204 air-conditioned accommodations with safes and complimentary bottled water. Pillowtop beds feature down comforters and premium bedding. 49-inch flat-screen televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards.

  • Pillowtop beds
  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Shower
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

Choices Food Court - This restaurant specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Pool hoist on site
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices in meeting rooms
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and debit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, and debit cards. Cash is not accepted.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-out is available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

  • Santa Ana Star Casino Hotel Bernalillo
  • Santa Ana Star Casino Bernalillo
  • Santa Ana Star Casino
  • ta Ana Star Casino Bernalillo
  • Santa Ana Star Casino
  • Santa Ana Star Casino Hotel
  • Santa Ana Star Casino Hotel Hotel
  • Santa Ana Star Casino Hotel Adult Only
  • Santa Ana Star Casino Hotel Bernalillo
  • Santa Ana Star Casino Hotel Hotel Bernalillo

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.