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Santa Ana Star Casino Hotel - Adult Only

3-star property
54 Jemez Canyon Dam Rd, Bernalillo, NM 1-855-201-7819

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4.6 out of 5
Exceptional!
See all 80 Travelocity Reviews

"Everything was great. Was happy with everything. ?Would recommend it to anybody. Thank you for everything " More

By a verified traveler on Mon 16 Mar 2020

Points Of Interest

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Hotel Description

3-star adults-only hotel near Santa Ana Star Casino

In historical district

With a stay at this Bernalillo hotel, you'll be steps from Santa Ana Star Casino and within a 15-minute walk of Santa Ana Golf Club. Coronado Historic Site and J&R Vintage Auto Museum are also within 2 miles (3 km).

Business services

This hotel doesn't skimp on freebies - guests receive free WiFi and free self parking. Traveling on business? Take advantage of the 7 conference rooms, business center, and express check-out. A restaurant, a 24-hour front desk, and a garden are also provided.

Free WiFi, comfy beds

Boasting comforts like pillowtop beds and premium bedding, the 204 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Coffee/tea makers, down comforters, and free local calls are also available. Housekeeping is available on request.

Luxury Room, 2 Queen Beds (NM residents only)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Luxury Room, 1 King Bed (Mountain or Golf Course View) - NM residents only

Bed Count 1 King Bed Maximum Occupancy 2 Max

Luxury Room, 2 Queen Beds, Accessible (NM residents only)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Luxury Room, 2 Queen Beds (Mountain or Golf Course View) - NM residents only

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Luxury Room, 1 King Bed (NM residents only)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Santa Ana Star Casino Hotel - Adult Only ratings based on 80 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Santa Ana Star Casino Hotel - Adult Only

Everyone (42) Couples (17) Family (22)
5 out of 5
Everything was great. Was happy with everything. ?Would recommend it to anybody. Thank you for everything

Posted by on Mar 16, 2020

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Comment from Hotel Management

Mar 29, 2020 by Pinar Bahadir Front Office Manager

Dear Guest, Thank you for giving us a perfect rating and recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

5 out of 5

Posted by on Mar 11, 2020

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Comment from Hotel Management

Mar 29, 2020 by Pinar Bahadir Front Office Manager

Dear Guest, Thank you for giving us 5 out of 5 score. We are happy to hear you had a perfect experience. Take care,

5 out of 5
This was a beautiful new clean facility. The views of the Sandia Mountains were spectacular. The food at the restaurant was excellent!

Posted by , from Albuquerque on Mar 6, 2020

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Comment from Hotel Management

Mar 9, 2020 by Shift Manager

Thank you for your review and for choosing our hotel. I am happy that you enjoyed your stay and looking forward to having you again as a guest in our hotel.

5 out of 5

Posted by on Feb 19, 2020

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Comment from Hotel Management

Feb 20, 2020 by Shift Manager

Thank you for choosing to stay with us and I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the Santa Ana Star Casino Hotel in the near future

5 out of 5
We loved the casino. Being from another state we were unaware of the state law that you can not drink on the casino floor. Thankfully they have a bar near the floor so you can leave your table to get a drink. They hotel was very nice, only thing was the next door room had a young child yelling and screaming at early hours, after we had a late night at the casino.

Posted by on Feb 12, 2020

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Comment from Hotel Management

Feb 12, 2020 by Shift Manager

Thank you for your review and for choosing our hotel. I am happy that you enjoyed your stay and looking forward to having you again as a guest in our hotel.

5 out of 5
we had a great time as usual we have stayed they're in the past and looking forward to going back.

Posted by on Feb 8, 2020

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Comment from Hotel Management

Feb 10, 2020 by Shift Manager

Thank you for your review and for choosing our hotel. I am happy that you enjoyed your stay and looking forward to having you again as a guest in our hotel.

4 out of 5
Beautiful Views from the rooms and the interior of the hotel

Posted by , from New York on Jan 28, 2020

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Comment from Hotel Management

Feb 1, 2020 by Tasha

Dear Jen, Thank you for your review and for choosing our hotel. I am happy that you enjoyed your stay and looking forward to having you again as a guest in our hotel.

4 out of 5

Posted by on Jan 5, 2020

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Comment from Hotel Management

Jan 8, 2020 by shawnee

Dear Guest, I appreciate your positive feedback about our hotel. We do take pride in catering to our guests needs the best way we can. If you’re traveling to our area again soon, we would love to be your home away from home. Shawnee Civiello Front Office Shift Manager Ex.2000 Santa Ana Star Casino Hotel

5 out of 5
Really impressed that the staff takes the business seriously and seem to strive to be pleasant and accommodating.

Posted by on Dec 22, 2019

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Comment from Hotel Management

Dec 24, 2019 by shawnee

Dear Guest, Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to her that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future. Shawnee Civiello Front Office Shift Manager Ex.2000 Santa Ana Star Casino Hotel

5 out of 5
Very clean. And loved the fused water. Friendly staff

Posted by on Dec 21, 2019

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Comment from Hotel Management

Dec 21, 2019 by Tasha

Dear Guest, Thank you for your review and for choosing our hotel. I am happy that you enjoyed your stay and looking forward to having you again as a guest in our hotel.

About the Santa Ana Star Casino Hotel - Adult Only

Location 54 Jemez Canyon Dam Rd, Bernalillo, NM 87004

Renovations + Closures

This property is closed from November 14 2020 to April 1 2021 (dates subject to change).

The following facilities are closed seasonally each year. They will be closed from October 1 to February 28:

  • Bar/Lounge
  • Fitness facilities
  • Laundry facilities
  • Spa tub
  • Swimming pool

Property Features

There's a restaurant on site. Public spaces have free WiFi. You'll find a business center on site. There are 7 meeting rooms available. A vending machine, gift shops/newsstands, and a garden are also featured at the business-friendly Santa Ana Star Casino Hotel - Adult Only. Free self parking is available. This 3-star Bernalillo hotel is smoke free.

  • 204 guestrooms or units
  • 12000 sq ft of conference space
  • Dining venue
  • Business facilities
  • Conference space
  • Front desk (24 hours)
  • Express check-out
  • Wedding services available
  • Garden
  • Gift shop
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Santa Ana Star Casino Hotel - Adult Only offers 204 air-conditioned accommodations with safes and complimentary bottled water. Pillowtop beds feature down comforters and premium bedding. 49-inch flat-screen televisions come with cable channels. Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Hypo-allergenic bedding, irons/ironing boards, and hair dryers can be requested. Housekeeping is provided on request.

  • Pillowtop beds
  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Shower
  • Housekeeping (on request)
  • Local calls (free)
  • Hair dryer available
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

Choices Food Court - This restaurant specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Pool hoist on site
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices in meeting rooms
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests booked in a "NM residents only" room must present a valid New Mexico state issued ID at check-in.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children younger than 21 are not allowed at this adults-only property. All guests 21 and older are welcome.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and debit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards and debit cards. Cash is not accepted.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-out is available. Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Minimum guest age is 21
  • Individually-wrapped food options are not available
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

  • Santa Ana Star Casino Hotel Bernalillo
  • Santa Ana Star Casino Bernalillo
  • Santa Ana Star Casino
  • ta Ana Star Casino Bernalillo
  • Santa Ana Star Casino
  • Santa Ana Star Casino Hotel
  • Santa Ana Star Casino Hotel - Adult Only Hotel
  • Santa Ana Star Casino Hotel - Adult Only Bernalillo
  • Santa Ana Star Casino Hotel - Adult Only Hotel Bernalillo

You should know

  • This is an adults-only property and guests under 21 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.