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Cancun Resort by Diamond Resorts

3-star property
8335 Las Vegas Blvd S, Las Vegas, NV 1-855-201-7819
4.0 out of 5
Very good!
See all 102 travelocity Reviews

"All in all the property was fine. We booked a stay for a week was told our room wouldn't be cleaned while we were there unless we paid for it. We had ... " More

By a verified traveler on Fri 12 Aug 2022

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Hotel Description

3-star eco-friendly aparthotel near Welcome to Fabulous Las Vegas Sign

Enterprise stay

Your stay at this Enterprise aparthotel places you within 6 miles (10 km) of Welcome to Fabulous Las Vegas Sign and Allegiant Stadium. T-Mobile Arena is within 6 miles (10 km) and High Roller is within 9 miles (15 km).

Full-service spa, dining

A full-service spa, an outdoor pool, and a restaurant are all featured at this smoke-free aparthotel. Enjoy the gym and perks like free self parking and free WiFi. Enjoy the seasonal outdoor pool and unwind at the bar/lounge and poolside bar.

Free WiFi, kitchens

The 440 apartments feature well-equipped kitchens with refrigerators and microwaves, as well as free WiFi and flat-screen TVs with cable channels. Balconies, dining areas, and sitting areas are also available. Housekeeping is available on request.

Standard Villa, 1 King Bed with Sofa bed, Non Smoking, Kitchen

Bed Count 1 King Bed Maximum Occupancy 4 Max
$69* Per night/room Oct 3 - Oct 4

Penthouse, 2 Bedrooms, Non Smoking, Jetted Tub (Kitchen)

Bed Count 2 King Beds Maximum Occupancy 6 Max

Standard Villa, 2 Bedrooms, Non Smoking, Kitchen

Bed Count 1 King Bed Maximum Occupancy 6 Max

Cancun Resort by Diamond Resorts ratings based on 102 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Cancun Resort by Diamond Resorts

Everyone (23) Couples (4) Business (1) Family (24)
3 out of 5
All in all the property was fine. We booked a stay for a week was told our room wouldn't be cleaned while we were there unless we paid for it. We had to buy garbage bags and place them outside if we wanted them to be picked up. Mind you we had a child in diapers with us. Had to request for clean towels 4 times in two days till we finally recieved some. When staying at any hotel or resort you would think this would be priority. Didnt interact with many staff members but the one lady running check in at the pool wasn't very pleasant. The cleaning staff when we seen in passing were friendly. But overall this stay wasn't one of my top places i would recommend to stay at.

Posted by on Aug 12, 2022

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Comment from Hotel Management

Aug 12, 2022 by Resort Management

Thank you for choosing Cancun Resort and for taking the time to share this feedback with us. We are sorry to hear that you were not satisfied with your visit. While we do not have daily housekeeping service we will have any amenities and towels replaced free of charge as well as pick up any trash upon request. Daily full housekeeping service for a guest that occupies the same room for multiple nights is something that is becoming less and less frequent in the industry due to the environmental impact. We do offer a free full cleaning for every 7 days you stay with us. We apologize for the inconvenience. We will use these comments to work on bettering our guest experience. We hope to see you again so that we can improve upon this stay

5 out of 5
We rally like this resort has everything you can think may need Exceded our expectations, first stay, will come back. The only two things We didn’t like was hallway carpet looks old dirty, and inside rooms removed carpet replace with wood or vinyl.

Posted by , from visalia on Sep 30, 2021

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Comment from Hotel Management

Oct 1, 2021 by MP

Thank you for your feedback and we are glad you had a great experience with us!

4 out of 5
I booked this hotel because it offers 2 bedroom villas and waterslides at a reasonable price. While, it did its duty as a home away from home for a few days, there were some turnoffs that I had off the bat. First off, at check-in, I was nervous to hear a customer next to me complain to the front desk that her room was dirty upon arrival. Scary. I was asked if I wanted housekeeping to clean my room daily for an additional charge. Housekeeping is not included?! What the heck? The price for a villa was somewhere over $100 , I waived the offer, and threw out the trash myself. The villa itself provided everything we needed. One of our showers didnt drain well, so we didnt use it. Beds were comfy. We were supposed to have king and queen beds, but we got a king and 2 twins - whatever, its fine. The rooms didnt get too much AC flow, but it was still cool enough. The pools were nice. My kids had fun. Lots of lawn chairs to use. Slide was fun! Slides close early at 6pm and the pool closes at 7pm. I think thats a little to early, but maybe its because the young workers need to make it home before dark (jk). Okay, not really kidding, but here is where things went down hill. The staff. They are all so young and have nothing to lose. They wont stand up to policies and just let guests do whatever they want. This place needs reliable securty that can handle large ghetto crowds. This place has potential. Maybe new management and better security and some upgrades here and there. Have fun!

Posted by on Jun 5, 2021

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Comment from Hotel Management

Jun 7, 2021 by HN

Thank you for taking the time to leave us this candid review. Your constructive comments are helpful with improvements needed as we work continuously on the upkeep and maintenance of our resort. We hope you had a fun time overall and would love to host your stay again.

1 out of 5
Check in was slow and terrible. They didn’t have a room ready.

Posted by on Apr 6, 2021

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Comment from Hotel Management

Apr 7, 2021 by Kaeleb

I will relay this message over to higher management regarding your issues. Deepest apologies for our inconveniences.

3 out of 5
Besides the pool and froyo and small restaurant it is quiet

Posted by on Mar 17, 2021

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Comment from Hotel Management

Mar 22, 2021 by Kaeleb

Thank you for your feedback! We greatly appreciate your stay here with us and hope to see you soon!

4 out of 5
The pool I wish they had it open for more hours everything eles was ok can’t complain

Posted by , from Los Angeles on Sep 30, 2020

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Comment from Hotel Management

Oct 1, 2020 by Kaeleb

Thank you for the great feedback from you Rose! We hope to see you back at the resort very soon!

2 out of 5

Posted by on Sep 21, 2020

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Comment from Hotel Management

Oct 8, 2020 by HN

Thank you for your visit.

4 out of 5

Posted by on Sep 10, 2020

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Comment from Hotel Management

Sep 13, 2020 by Kaeleb

Thank you for your feedback! We hope to see you very soon!

4 out of 5
The property was clean, and the staff were friendly. The only downside was the pool closes too early.

Posted by , from CA on Aug 7, 2020

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Comment from Hotel Management

Aug 10, 2020 by Rosie H.

Thanks for the feedback! We are glad to hear that your enjoyed your stay and look forward to welcoming you back soon! We hope to extend our hours back to normal as things progress.

4 out of 5
The view we got was spectacular we could see the main strip perfectly and my kids absolutely LOVED it especially at night! The room was just what we needed space wise. All very clean, the main bathroom bathtub could use some updating as it was stains and not the cleanest looking due to stains and wear down. Staff was amazing and helpful beds were comfortable and having that pull out sofa bed was excellent! I do feel security could go around a bit more as someone kept throwing glass bottles and blocks of ice from their patio and also smoking and throwing their cigarettes onto cars. We would definitely love to come back for our next trip and hope to get to experience the pool as we didn't this time because of covid and way too many people already out at the pool. More parking would be a great update!

Posted by , from Las Vegas, nv on Jul 18, 2020

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Comment from Hotel Management

Jul 18, 2020 by kaeleb

Thank you so much for your feedback Mary!! We greatly appreciate your stay here with us and hope to see you real soon!

About the Cancun Resort by Diamond Resorts

Location 8335 Las Vegas Blvd S, Las Vegas, NV 89123

Property Features

Cancun Resort by Diamond Resorts offers its guests a full-service spa, a waterslide, and an outdoor pool. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a bar/lounge and a poolside bar. WiFi is free in public spaces. You'll find a business center on site. A spa tub, a fitness center, and tour/ticket assistance are also featured at the eco-friendly Cancun Resort by Diamond Resorts. Limited free parking is available on a first-come, first-served basis. This 3-star Las Vegas aparthotel is smoke free.

  • 440 guestrooms or units
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Tour and ticket information
  • Concierge
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Waterslide
  • Number of living rooms
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Separate dining area
  • Full-sized refrigerator/freezer
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Wireless internet access , Internet access (surcharge)

Available in some public areas: Free WiFi , Internet access - wireless

Parking

Free self parking , Parking (limited spaces)

Transport

  • Train station: Las Vegas International Airport Station (9.6 km / 5.9 mi)
  • Parking: Free self parking

Room Amenities

Cancun Resort by Diamond Resorts offers 440 accommodations with safes and coffee/tea makers. Rooms open to balconies. Accommodations offer separate sitting areas. Accommodations at this 3-star aparthotel have kitchens with full-sized refrigerators/freezers, microwaves, separate dining areas, and cookware/dishes/utensils. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. 43-inch flat-screen televisions come with premium cable channels. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided on request.

  • In-room kitchen
  • Private balcony
  • Dining room
  • Sitting area
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator (full size)
  • Microwave
  • Oven
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (on request)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ceiling fan

Food & Drink

Cancun Resort by Diamond Resorts has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a waterslide and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Hiking/biking trails nearby
  • Casino nearby
  • Golfing nearby

Spa Services

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include massages.

The spa is open daily.

  • Number of treatment rooms 2
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

If you are planning to arrive after 4:30 AM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property’s resort fee includes WiFi access for up to 2 devices in 1-bedroom room types or 4 devices in 2-bedroom room types. Up to 2 additional devices may be added for USD 5.95-8.90 per night.

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Guests arriving after 4:30 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Onsite parties or group events are strictly prohibited

Long-term renters welcome

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. Onsite parties or group events are strictly prohibited. Long-term renters welcome.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-out is available. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA) and Safe Travels (WTTC - Global).

  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Long-term renters welcome
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeHome (VRMA - USA)
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Events/parties not allowed
  • Contactless check-in is not available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 300.00 per accommodation, per stay
  • Resort fee: USD 36.10 per accommodation, per night

The resort fee includes:

  • Pool access
  • Spa tub access
  • Fitness center access
  • Business center/computer access
  • Internet access
  • Phone calls
  • Laundry facilities

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cancun Resort
  • Cancun Resort Condo Las Vegas
  • Cancun Resort Las Vegas
  • Resort Cancun
  • Cancun Resort Diamond Resorts Las Vegas
  • Cancun Resort Diamond Resorts
  • Cancun Diamond Resorts Las Vegas
  • Cancun Diamond Resorts
  • Cancun By Diamond Resorts
  • Cancun Resort by Diamond Resorts Las Vegas
  • Cancun Resort by Diamond Resorts Aparthotel
  • Cancun Resort by Diamond Resorts Aparthotel Las Vegas

You should know

  • The seasonal pool will open November 01 and close April 01.
  • Pool access available from 10:00 AM to 6:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the aparthotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Free in-room WiFi has a 2-device limit.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

Green / Sustainable Property
This property participates in Audubon, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • Audubon
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.