2/10 Terrible
Colleen
Feb 22, 2024
Disliked: Staff & service
We were so disappointed because the deposit was never mentioned, and no, we had cash they only excepted cards which we did not have on us
We asked if we could check in with no room charge ability as the room is already paid for and yet that was declined.
We then asked if we could put our stay for the next day so that we may go back to the house get our cards which we love with our children as we had just moved in, they were not helpful and I received a check out the email when in fact we never checked in!
It is a shame that we used our rewards night and could not even today. They mentioned they sent an email regarding deposit required, which I did not see
Colleen
Stayed 1 night in Feb 2024