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"When I arrived, the kid had his headphones on playing on his phone with his feet up on the desk which I thought was very unprofessional. The floors th ... " More

By a verified traveler on Sun 15 Oct 2023

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Hotel Description

Hotel near Eastern Michigan University in Ann Arbor

In Ann Arbor

You'll find Cobblestone Farm and Buhr Park within 3 miles (5 km) of this hotel. EMU Convocation Center and Eastern Michigan University are also within 3 miles (5 km).

Free perks

This hotel features an indoor pool and a spa tub. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Guests will appreciate freebies like on-the-go breakfast and free self parking.

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$81* Per night/room May 12 - May 13

Room, Multiple Beds, Accessible, Non Smoking (Roll in Shower)

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Room, 2 Double Beds, Accessible, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Quality Inn & Suites Ann Arbor Hwy 23 ratings based on 32 Verified Reviews

Review Summary
2.4 out of 5 2.5 out of 5.0
Room cleanliness 2.5 out of 5.0
Service & staff 2.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Quality Inn & Suites Ann Arbor Hwy 23

Everyone (11) Couples (6) Family (13)
1 out of 5
It was filthy... Ketchup on the walls, broken closest door mop boards falling off the wall and rocking toilet. Pool was out of commission. Service was rude. We left and are now fighting to get our money back

Posted by on Feb 29, 2024

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2 out of 5
Water poured from ceiling above toilet. No towels or toilet paper in room. TV and fridge didn't work. Microwave was filthy. Pool and hot tub closed for winter but was not disclosed. Parking lot unplowed and super icy.

Posted by on Jan 24, 2024

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1 out of 5
There was duct tape across the door on the first room which meant I couldn’t lock it while I worked out where to get a room.. The latch didn’t work at all.. went back to the desk he gave me another key states they need to close this place and gave me a diff key.. the door latched but, no deadbolt or locking mechanism of any kind.. This place scared the absolute hell out of me!! DO NOT STAY HERE! I was there at midnight so I could go to my appt at 745a… I was scared to go back to my car… 0/10 recommend!!

Posted by , from Saginaw on Jan 16, 2024

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3 out of 5
When I arrived, the kid had his headphones on playing on his phone with his feet up on the desk which I thought was very unprofessional. The floors throughout the place were disgusting and the place is very outdated!

Posted by on Oct 15, 2023

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1 out of 5
Where do I begin? If I could share picture, I would. Dirty, TV didn't work, hair dryer didn't work, no room service for my entire 4 day stay, requested more towels and never received them, toilet wobbled, shower curtain was too small, breakfast was sparse, hot tub not working, doors that should have been locked were not locked, vending machine didn't work. staff was unfriendly. DO NOT GO TO THIS HOTEL!!!

Posted by , from GRAND ISLAND on Aug 17, 2023

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1 out of 5

Posted by on Jul 30, 2023

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5 out of 5

Posted by on Feb 18, 2023

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2 out of 5
When a hotel advertises a pool, I expect it to be open on time without having to beg front desk to unlock it. Likewise regarding towels for the pool. I will stay at Regency across street next time.

Posted by on Jan 20, 2023

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5 out of 5
Staff were excellent

Posted by on Oct 15, 2022

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3 out of 5
Will not recommend. When we checked in the staff behind the front desk were friendly and helpful. Later though we had a slight problem with the tv and could not find and staff. I looked again later and found the employee walking around the parking lot with a friend. Television program was fixed, but later i walked through the lobby to go to my vehicle and lobby smelled like pot. Saw no staff at all on our 2nd day and then on check out morning breakfast was not put out. We had a broken towel rack in our bathroom and the door to our sons room did not lock.

Posted by on Sep 25, 2022

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About the Quality Inn & Suites Ann Arbor Hwy 23

Location 2376 Carpenter Rd., Ann Arbor, MI 48108

Property Features

Quality Inn & Suites Ann Arbor Hwy 23 offers its guests an indoor pool and a spa tub. Public spaces have free WiFi. A 24-hour business center and a meeting room are available. Free breakfast is available daily. The business-friendly Quality Inn & Suites Ann Arbor Hwy 23 also features coffee/tea in a common area, complimentary newspapers in the lobby, and laundry facilities. Free self parking is available. Smoking is allowed in designated areas at this Ann Arbor hotel.

  • 1 building
  • 50 guestrooms or units
  • 2 levels
  • To-go breakfast (free)
  • Business center (24 hours)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Newspapers in lobby (free)
  • Smoking in designated areas
  • 1 conference room

Family Friendly Amenities

  • Number of indoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Quality Inn & Suites Ann Arbor Hwy 23 offers 50 accommodations with safes and coffee/tea makers. Satellite television is provided. Refrigerators and microwaves are provided. Bathrooms include complimentary toiletries and hair dryers. This Ann Arbor hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided on a limited basis.

  • Television
  • Satellite channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Rollaway beds (surcharge)
  • Housekeeping (limited)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Connecting rooms available
  • Toothbrush and toothpaste available
  • Desk chair

Food & Drink

Guests are served free on-the-go breakfast daily from 6:00 AM to 11:30 AM.

Nearby Activities

An indoor pool and a spa tub are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Hunting nearby
  • Rock climbing nearby
  • Hiking/biking trails nearby
  • Skydiving nearby
  • Scooter/moped rentals nearby
  • Ziplining nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at 5:00 AM
  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 15.00 per pet, per night
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Cashless transactions are available

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. Cashless payment methods are available for all transactions. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Children stay free - maximum age 18
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 15.00 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Ann Arbor Comfort Inn
  • Comfort Ann Arbor
  • Comfort Inn Ann Arbor
  • Quality Inn Ann Arbor
  • Hotel Quality Inn & Suites Ann Arbor
  • Ann Arbor Quality Inn & Suites Hotel
  • Quality Inn & Suites Ann Arbor
  • Quality Ann Arbor
  • Comfort Inn Suites Ann Arbor
  • Quality Inn
  • Quality
  • Hotel Quality Inn & Suites
  • Quality Inn & Suites Ann Arbor Hwy 23 Hotel
  • Quality Inn & Suites Ann Arbor Hwy 23 Ann Arbor
  • Quality Inn & Suites Ann Arbor Hwy 23 Hotel Ann Arbor

You should know

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.