- Check-in time starts at 3:00 PM
- Check-in time ends at anytime
- Minimum check-in age is: 18
Special check-in instructions:
This property offers transfers from the ferry terminal and train station (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.
Grand Hotel Heiligendamm offers transfers from the ferry terminal and train station (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, and cash. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions.
- One child stays free
- Property does not require health documentation at check-in
- Guest accommodation is not sealed after cleaning
- Cashless transactions are available
- Staff temperature checks are not conducted regularly
- Temperature checks are not available to guests
- Masks are not compulsory at the property
- Bed sheets and towels are washed at a temperature of at least 60°C/140°F
- Commonly-touched surfaces are cleaned with disinfectant
- Reservation is not required for facilities onsite
- Property confirms they are implementing guest safety measures
- Property is cleaned with disinfectant
- Contactless check-out is not available
- Staff does not wear personal protective equipment
- Mobile key entry is not available
- Debit cards not accepted
- Protective clothing is not available to guests
- Shield between guests and staff in main contact areas
- Guests are provided with free hand sanitizer
- Property does not follow sanitization practices of any association
- Staffed front desk
- Children stay free - maximum age 5
- Social distancing measures are not in place
- Contactless check-in is not available
- Property confirms they are implementing enhanced cleaning measures
- Smoke detector
- Children stay free
- Individually-wrapped food options are not available
- Minimum age for COVID-19 test requirement: 6
- No gap period between guest stays
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
- Self parking fee: EUR 15 per day
- Valet parking fee: EUR 25 per day
- Early check-in is available for a fee (subject to availability)
- Late check-out fee: EUR 50 (subject to availability)
- Crib (infant bed) fee: EUR 50.0 per day
- Rollaway bed fee: EUR 100.0 per day
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
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