2/10 Terrible
Crys
Feb 20, 2024
Disliked: Cleanliness, amenities, property conditions & facilities
I stayed at this property twice before in 4 different rooms. Once in the summer of 2022, and once in the spring of 2023. At that time, they used unscented products. Sometime between the spring of 2023 and now, they began using heavily fragranced products that are hazardous to anyone with fragrances sensitivities. This information isn't provided to you before booking. I arrived at 3:30 p.m. after traveling overnight from the U.S. After checking in, I went to my room and immediately had to walk out again for my health.
I went downstairs right away and spoke to the desk manager. He asked me to wait and he would see if he could figure out a solution because staying in the room they gave me would have sent me to the hospital. By 8:30 that evening, no solution had been offered. He refunded me 6 of the 14 days I had booked and paid for and told me that I would need to contact Travelocity to get the remaining refund.
I had no place to stay, so I contacted Travelocity at once. Travelocity told me they would open a ticket and speak with the property and I could expect a resolution within 72 hours. Then they worked with me to find another place to stay. The property has refused to refund the remainder of my money, stating that I should somehow have known that they had started using chemicals that are hazardous to my health.
DO NOT STAY HERE. If they cause you health problems, they will steal your money and claim it is your fault. I would accept having to pay for 1 day, but not 8!