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Paradisus by Melia Cancun - All Inclusive

4.5-star property
Boulevard Kukulkan Km 16.5, Cancun, QROO 1-855-201-7819
3.8 out of 5
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See all 18 travelocity Reviews

"I loved my experience at Paradisus! All of the staff was so helpful and accommodating, especially Miguel, Jennifer and Caesar in the Bldg 5 Reserve ar ... " More

By a verified traveler on Tue 01 Nov 2022

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Hotel Description

4.5-star beachfront property near Museo Maya Trailhead

Beachfront retreat

Your stay at this Zona Hotelera property places you within 2 miles (3 km) of Museo Maya Trailhead and Luxury Avenue Shopping Mall. El Rey Ruins and La Isla Shopping Mall are also within 3 miles (5 km).

All-inclusive

A golf course, a full-service spa, and 4 outdoor pools are all featured at this all-inclusive property. Bring the family and enjoy the free kid's club, children's pool, and kid-friendly dining. Relax with a drink at one of the 7 bars/lounges and enjoy free perks like buffet breakfast and free self parking.

Junior Suite, Lagoon View

Bed Count room.options.bedSize. Maximum Occupancy 4 Max
$376* Per night/room Feb 19 - Feb 20

Luxury Junior Suite Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premium Suite Lagoon View

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Premium Two Bedrooms Master Suite

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Premium Master Suite Lagoon View

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Premium Junior Suite Lagoon View

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Paradisus Cancún – All Inclusive ratings based on 18 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Paradisus Cancún – All Inclusive

Everyone (6) Couples (5) Family (7)
4 out of 5
Nice stay

Posted by on Nov 16, 2022

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Comment from Hotel Management

Nov 17, 2022 by Guest service center management

Dear David,Thank you for these comments and for this rating. Our team thanks you and invites you to come back with us soon to enjoy the qualities and services that only Paradisus Cancun can offer.Best regardsGuest service center management

5 out of 5
I loved my experience at Paradisus! All of the staff was so helpful and accommodating, especially Miguel, Jennifer and Caesar in the Bldg 5 Reserve area. The resort is quiet and serene. If you are looking to relax this is the place. A quick taxi or bus ride gets you to the party area so I highly recommend this spot. The room with two beds are two FULL size beds not queen size. Be aware that if you share this room the shower is exposed to the rest of the room. There is a curtain but you can still see the silhouette. My friends and I are going back next year because we loved it so much!

Posted by on Nov 1, 2022

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Comment from Hotel Management

Nov 3, 2022 by Guest service center management

Dear Melissa,Thank you for sharing these comments about your most recent lodging experience at our wonderful hotel with all travelers. It fills us with joy to know that you enjoyed our services and the hospitality of our staff.We hope that very soon you will give us another opportunity to surprise you with the great qualities and service that only Paradisus Cancun can offer.Please do not hesitate to contact us on your next trip to the Mexican Caribbean for additional assistance.Kind regardsGuest service center management

5 out of 5
The garden view was everything !! I’m a plant lover so I love how they In operated that! So relaxing a calming!

Posted by on Sep 28, 2022

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Comment from Hotel Management

Sep 28, 2022 by Guest service center management

Dear Joan Melissa,Thanks for your opinion. Our team thanks you and invites you to visit us again so that you can live once again the experiences that only Paradisus Cancun can offer.Best regardsGuest service center management

5 out of 5
Beautiful resort with several options for dining. Friendly and accommodating staff. Overall, I was happy with my experience!

Posted by on Aug 12, 2022

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Comment from Hotel Management

Aug 12, 2022 by Guest service center management

Dear Shari, Thank you for these comments and thank you for recognizing and highlighting the good work our team does every day. We hope that in the future you will give us the opportunity to be your host hotel again so that you can relive the great qualities and services that only Paradisus Cancun can offer. Kind regards Guest service center management

2 out of 5
This hotel is extremely hot in the main areas and in the rooms. The property itself is beautiful except the mold and cracks growing around the pool. Although it’s all-inclusive we were not able to get reservations at all the restaurants and we were there 6 days. They give the Reserve guests priority with reservations and those who have timeshares. They will have someone walk you around when you arrive for a tour and tell you they will get your reservations for you. Note they will consistently try to get you to sit through a timeshare presentation for cabanas by the pool or beach which are $200 to rent. It’s difficult to get chairs bu the pool unless you are down there by 7 am to put your things on the chairs to claim. The beach is gorgeous but the rip tide is terrible and it’s too dangerous to swim. The lifeguards had to pull 8 people out that we witnessed while we were there. The staff was really nice and the food was better than a lot of the resorts we have stayed at but the AC issues do not make this place worth it. I would never book here again.

Posted by on Jul 9, 2022

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Comment from Hotel Management

Jul 14, 2022 by Guest service center management

Dear Brandy, Thank you for sharing these comments with us. We are sorry that this was your perspective of the services that our hotel offers. First at all, we would like to thank you for the valuable time you have taken in letting us know the details of your recent experience. As a service-oriented company we take all comments with the greatest interest, yet we have reviewed and addressed your case with the personnel involved. We truly regret some details have affected your overall experience. We would like to tell you that restaurant reservations are only required for dinners. You can make these requests through different means. You can call the direct assistance line or through our official app. Please keep in mind that restaurant reservations are intended to control the number of people who access. This, among many other things, helps us to take care of the gastronomic experiences offered by our restaurants as well as helping us to provide a more personalized service. On the other hand, it is important to mention that our guests are always warned about the care they must have when entering the sea. Every day our lifeguard team places signs that indicate the degree of caution with which you can access the sea, as factors such as weather and wind can vary drastically from one day to the next. Unfortunately, some people ignore these indications, putting their lives at risk. Our team will always provide attention and service to anyone who needs it, since the beach area is freely accessible, so not only guests can access it. We are sorry that this has been your perspective of the services that our hotel offers. I can assure you that your comments will be share with everyone involved in order to provide an appropriate follow-up. Paradisus Cancun is always making improvement in order to offer the best accommodation experience for all our guests. We hope that in the future you will give us the opportunity to be your host hotel again so that you can enjoy these improvements and thus enjoy together with us the wonders that the Mexican caribbean has to offer. Best regards Guest service center management

2 out of 5
A.C. Didn’t work in the first 2 room’s they put us in, and the power outlet’s didn’t work either. The lamp zapped me and there employee. After the 2nd room they upgraded us and that room was nice and the A.C. Worked good. Otherwise I liked the hotel.. basically if they would of given us the 3rd room first, I would of been pretty happy..

Posted by on Jun 28, 2022

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Comment from Hotel Management

Jun 30, 2022 by Guest service center management

Dear Timothy, Thank you to share with us your comments about your most recent hosting experience. We are sorry that this has been your perspective of the services that our hotel offers. I can assure you that your comments will be share with everyone involved in order to provide an appropriate follow-up. Paradisus Cancun is always making improvement in order to offer the best accommodation experience for all our guests. We hope that in the future you will give us the opportunity to be your host hotel again so that you can enjoy these improvements and thus enjoy together with us the wonders that the Mexican caribbean has to offer. Best regards Guest service center management

1 out of 5

Posted by on May 31, 2022

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4 out of 5
They should add some international food items like few Indian dishes. Jennifer who reserved our dining DID NOT communicate properly. Very poor communication. Restaurant staff excellent. Cleaning lady excellent. We will visit again as we liked cancun

Posted by on May 18, 2022

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Comment from Hotel Management

Jun 13, 2022 by Guest service center management

Dear Shoban Babu, Thank you for sharing with us these wonderful comments about our hotel, our staff and the services we offer. We hope soon you will choose us again as your hosts to enjoy the wonders that only mexico has. Kindest regards Guest service center management

4 out of 5

Posted by on May 16, 2022

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4 out of 5
Beautiful hotel, except that the room has ants. We requested to be sprayed every day.

Posted by on Mar 1, 2022

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Comment from Hotel Management

Mar 3, 2022 by Guest service center management

Dear Magnolia, Thank you for share with us your comments. We are sorry that your room had some small inconveniences, however we are glad to know that our team was able to offer you an appropriate solution without affecting your accommodation experience. Of course, your comments will be shared with the rest of our team in order to implement improvements in the services we offer. We hope that in the future you will give us the opportunity to be your host hotel again so that you can enjoy the great qualities and services that only Paradisus Cancun can offer. Kind regards Guest service center management

About the Paradisus by Melia Cancun - All Inclusive

Location Boulevard Kukulkan Km 16.5, Cancun, QROO 77500

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service (limited menu)
  • In-room minibar (all beverages included)

Activities and facilities/equipment
Land activities

  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Cooking
  • Dancing
  • Water fitness

Entertainment

  • Onsite live performances

Not included

  • Use of golf cart
  • Use of golf equipment
  • Motorized water sports
  • Tennis lessons
  • Surcharge for premium food items
  • Premium/non-domestic alcoholic beverages
  • Premium food items
  • Surcharge for room service
  • Childcare
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • 24-hour room service
  • Buffet-style meals included
  • A la carte dining included
  • Surcharge for premium or imported non-alcoholic beverages
  • Premium/imported alcoholic beverages not included
  • Fitness facilities included
  • Premium food items not included
  • Tennis included
  • Water fitness classes/lessons included
  • Volleyball included
  • Childcare not included
  • Limited meals offered through room service
  • Motorized water sports not included
  • All available beverages included
  • Use of golf equipment not included
  • Use of golf cart not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Surcharge for room service
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Tennis lessons not included
  • Gratuities included
  • Cooking classes/lessons included
  • Additional gratuities accepted
  • All meals included
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Minibar (all beverages included)
  • Onsite live performances included

Property Features

Paradisus Cancún – All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. As a guest of Paradisus Cancún – All Inclusive, you'll find a full-service spa, a golf course, and 4 outdoor swimming pools. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include 7 bars/lounges, a beach bar, and a poolside bar. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. Business amenities include a business center and a meeting room. A children's pool, a health club, and a sauna are also featured at the luxury Paradisus Cancún – All Inclusive. Free self parking is available. This 4.5-star Cancun property is smoke free.

  • 657 guestrooms or units
  • 7 levels
  • 5 buildings
  • 7 bars or lounges
  • Built in 1990
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar on the beach
  • Bar by the pool
  • Dining venue
  • Swim-up bar

Internet

Available in all rooms: Free WiFi , High-speed internet access , Internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Parking: Free self parking

Room Amenities

Paradisus Cancún – All Inclusive offers 657 air-conditioned accommodations with free minibar items and safes. Beds feature premium bedding. LCD televisions are featured in guestrooms. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

  • Stocked minibar (free)
  • In-room dining (24 hours)
  • LCD television
  • Luxury bedding
  • Shower
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Wardrobe or closet

Food & Drink

Guests are served free buffet breakfast daily.

Malva Food Bazar - Overlooking the pool and garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

Enso - This theme restaurant specializes in Thai cuisine. Guests can enjoy drinks at the bar. Open select days.

Mole - Overlooking the ocean and pool, this fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.

Vento - Overlooking the garden, this restaurant specializes in Mediterranean cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Reservations are required. Open daily.

Bana - Overlooking the garden, this sushi bar specializes in Japanese cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open daily.

Late night fare is available from 24-hour room service.

Nearby Activities

Guests can play rounds at the 9-hole golf course and enjoy other recreation facilities including a health club. 4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Golfing on site
  • Snorkeling nearby
  • Parasailing nearby
  • Volleyball on site
  • Windsurfing nearby
  • Yoga classes/instruction on site
  • Pilates classes on site
  • Playground on site
  • Ecotours nearby
  • Boat tours nearby
  • Fitness classes on site
  • Golf lessons available nearby
  • Sailing nearby
  • Scuba diving nearby

Spa Services

YHI Spa has 11 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 11
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Thai massage
  • Reflexology
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Roll-in shower (in select rooms)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 12:30 PM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 4 years old and younger stay free when using existing bedding.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 18 years old

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)

This property uses a grey water recycling system and eco-friendly cleaning products

Noise-free guestrooms cannot be guaranteed

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property uses a grey water recycling system and eco-friendly cleaning products. Noise-free guestrooms cannot be guaranteed. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

  • Grey water recycling system
  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 4
  • Social distancing measures are in place
  • Contactless check-in is available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Individually-wrapped food options are available through room service
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • All Inclusive Paradisus
  • All Inclusive Paradisus Cancun
  • Cancun All Inclusive Paradisus
  • Cancun Paradisus Resort
  • Paradisus All Inclusive Resort
  • Paradisus Cancun
  • Paradisus Meliá Cancun All Inclusive Resort
  • Paradisus Cancun Resort
  • Paradisus Cancun Resort All Inclusive
  • Paradisus Resort Cancun
  • Cancun Gran Melia
  • Gran Melia Cancun Hotel Cancun
  • Grand Melia Cancun
  • Melia Cancun
  • Paradisus
  • Paradisus Meliá All Inclusive Resort
  • Paradisus Meliá Cancun All Inclusive
  • Paradisus Meliá All Inclusive
  • Paradisus Meliá Cancun All Inclusive All-inclusive property
  • Paradisus Meliá All Inclusive All-inclusive property
  • Paradisus Cancun All Inclusive Resort
  • Paradisus by Meliá Cancun All Inclusive Resort
  • Paradisus by Meliá Cancun All Inclusive
  • Parasus Meliá Cancun Inclusiv

You should know

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Children 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

This property has signed the UNESCO Sustainable Travel Pledge.

  • UNESCO sustainable tourism pledge
  • EarthCheck
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.