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Sandos Caracol Eco Resort - All Inclusive

4.0 star property
4-star beachfront property near Gran Coyote Golf

Choose dates to view prices

Photo gallery for Sandos Caracol Eco Resort - All Inclusive

Aerial view
Aerial view
Eco Family Superior | Free minibar, in-room safe, desk, laptop workspace
Lobby sitting area
Waterslide
Reviews
6.8

Popular amenities

  • Hot TubHot TubHot Tub
  • Breakfast includedBreakfast includedBreakfast included
  • PoolPoolPool
  • SpaSpaSpa
  • Free WiFiFree WiFiFree WiFi
  • Parking includedParking includedParking included

Explore the area

Map
Carretera Cancún Chetumal Km. 295, Playa del Carmen, QROO, 77710
  • Popular LocationPlaya Xcalacoco12 min walk
  • Popular LocationGran Coyote Golf8 min drive
  • Popular LocationQuinta Avenida13 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)46 min drive

Room options

View all photos for Eco Family Suite

Eco Family Suite | Free minibar, in-room safe, desk, laptop workspace

Eco Family Suite

  • 441 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Eco Family Superior

Eco Family Superior | Free minibar, in-room safe, desk, laptop workspace

Eco Family Superior

  • 322 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Superior Select Adults Only

Free minibar, in-room safe, desk, laptop workspace

Superior Select Adults Only

  • 420 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Penthouse Select Adults Only

Free minibar, in-room safe, desk, laptop workspace

Penthouse Select Adults Only

  • 667 sq ft
  • Sleeps 2
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Select Adults Only

Deluxe Select Adults Only | Free minibar, in-room safe, desk, laptop workspace

Deluxe Select Adults Only

  • 441 sq ft
  • Sleeps 2
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Royal Elite Suite 1 Bedroom

Royal Elite Suite 1 Bedroom | Free minibar, in-room safe, desk, laptop workspace

Royal Elite Suite 1 Bedroom

  • 667 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Royal Elite Penthouse

Royal Elite Penthouse | Free minibar, in-room safe, desk, laptop workspace

Royal Elite Penthouse

  • 676.1 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Royale Elite Superior Room

Royale Elite Superior Room | Free minibar, in-room safe, desk, laptop workspace

Royale Elite Superior Room

  • 420 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds OR 1 King Bed

View all photos for Eco Family Penthouse

Free minibar, in-room safe, desk, laptop workspace

Eco Family Penthouse

  • 689 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Large Twin Bunk Bed

View all photos for Suite Premium With Garden View

Free minibar, in-room safe, desk, laptop workspace

Suite Premium With Garden View

  • Sleeps 4
  • 1 King Bed and 1 Double Bunk Bed

View all photos for Suite Superior With View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior With View

  • Sleeps 4
  • 1 Double Bunk Bed and 1 King Bed

View all photos for Suite Premium With Garden View

Free minibar, in-room safe, desk, laptop workspace

Suite Premium With Garden View

  • Sleeps 5
  • 3 Twin Beds and 1 King Bed

View all photos for Suite Superior With View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior With View

  • Sleeps 3
  • 1 King Bed and 1 Double Bunk Bed

View all photos for Suite Superior With View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior With View

  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Suite Premium With Garden View

Free minibar, in-room safe, desk, laptop workspace

Suite Premium With Garden View

  • Sleeps 5
  • 1 King Bed and 3 Twin Beds

View all photos for Suite Premium With Garden View

Free minibar, in-room safe, desk, laptop workspace

Suite Premium With Garden View

  • Sleeps 2
  • 1 Double Bunk Bed and 1 King Bed

View all photos for Suite Superior With View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior With View

  • Sleeps 2
  • 1 Double Bunk Bed and 1 King Bed

View all photos for Suite Superior With View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior With View

  • Sleeps 3
  • 1 King Bed and 1 Double Bunk Bed

View all photos for Room Superior

Free minibar, in-room safe, desk, laptop workspace

Room Superior

  • Sleeps 3
  • 2 Full Bed(s)

View all photos for Room Standard

Free minibar, in-room safe, desk, laptop workspace

Room Standard

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Suite Premium With Garden View

Free minibar, in-room safe, desk, laptop workspace

Suite Premium With Garden View

  • Sleeps 4
  • 1 Double Bunk Bed and 1 King Bed

View all photos for Room Deluxe

Free minibar, in-room safe, desk, laptop workspace

Room Deluxe

  • Sleeps 3
  • 2 Full Bed(s)

View all photos for Suite Superior With View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior With View

  • Sleeps 4
  • 1 Double Bunk Bed and 1 King Bed

View all photos for Suite Superior With View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior With View

  • Sleeps 4
  • 1 Double Bunk Bed and 1 King Bed

View all photos for Suite Master With Pool View

Free minibar, in-room safe, desk, laptop workspace

Suite Master With Pool View

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite Premium

Free minibar, in-room safe, desk, laptop workspace

Suite Premium

  • Sleeps 3
  • 1 King Bed and 1 Double Bunk Bed

View all photos for Room Superior

Free minibar, in-room safe, desk, laptop workspace

Room Superior

  • Sleeps 4
  • 1 King Bed and 1 Double Bunk Bed

View all photos for Suite Premium With Pool View

Free minibar, in-room safe, desk, laptop workspace

Suite Premium With Pool View

  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Suite Premium

Free minibar, in-room safe, desk, laptop workspace

Suite Premium

  • Sleeps 4
  • 1 King Bed and 1 Double Bunk Bed

View all photos for Room Superior With Pool View

Free minibar, in-room safe, desk, laptop workspace

Room Superior With Pool View

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Premium

Free minibar, in-room safe, desk, laptop workspace

Suite Premium

  • Sleeps 4
  • 1 King Bed and 1 Double Bunk Bed

View all photos for Suite Superior With View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior With View

  • Sleeps 3
  • 1 King Bed and 1 Double Bunk Bed

View all photos for Suite Premium With Garden View

Free minibar, in-room safe, desk, laptop workspace

Suite Premium With Garden View

  • Sleeps 2
  • 1 King Bed and 1 Double Bunk Bed

View all photos for Suite Superior With View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior With View

  • Sleeps 5
  • 1 Twin Sofa Bed and 2 Queen Beds

View all photos for Suite Premium

Free minibar, in-room safe, desk, laptop workspace

Suite Premium

  • Sleeps 3
  • 2 Full Bed(s)

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Pool
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All inclusive
4.1 out of 5, Very Good, (3252)
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$675 total
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About the neighborhood

Playa del Carmen

On the beach.Your stay at this Grand Coral property places you within 3 miles (5 km) of Gran Coyote Golf and Quinta Avenida. Quinta Alegría Shopping Mall is within 6 miles (10 km) and Central Square is within 9 miles (15 km).

What's nearby

  • Playa Xcalacoco - 12 min walk
  • Gran Coyote Golf - 8 min drive
  • El Camaleón Mayakoba Golf Course - 10 min drive
  • Quinta Alegría Shopping Mall - 13 min drive
  • Quinta Avenida - 13 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 46 min drive

Restaurants

  • The Fives Plaza - 19 min walk
  • La Laguna - 3 min walk
  • Marley Coffee - 19 min walk
  • Lizards Pool Bar & Terrace - 4 min drive
  • El Templo - 3 min walk

About this property

Sandos Caracol Eco Resort - All Inclusive

4-star beachfront property near Gran Coyote Golf
Sandos Caracol Eco Resort - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Sandos Caracol Eco Resort - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 9 restaurants on site, along with a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 9 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a children's club, and a children's pool. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

  • 956 guestrooms or units
  • 3 levels
  • 9 dining venues
  • 2 bars by the pool
  • 9 bars or lounges
  • Meeting rooms
  • Built in 2005
  • Buffet breakfast (free)
  • Deli
  • Kid's club
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas
  • Swim-up bar
Sandos Caracol Eco Resort - All Inclusive offers 956 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies. Plasma televisions come with satellite channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

SPA SANDOS has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Dutch, English, Italian, Spanish

Property amenities

Family friendly

  • 3 outdoor pools
  • Children's club
  • Children's pool
  • Free water park access
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 poolside bars
  • 9 bars/lounges
  • 9 restaurants
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 18 holes of golf
  • 2 outdoor tennis courts
  • 3 outdoor pools
  • 5 spa tubs
  • Basketball
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's club
  • Children's pool
  • Ecotours
  • Fitness classes
  • Free bicycle rentals
  • Free water park
  • Full-service spa
  • Health club
  • Hiking/biking trails
  • Kayaking
  • Parasailing
  • Personal motorized watercraft
  • Playground
  • Sailing
  • Sauna
  • Scooter/moped rentals
  • Scuba diving
  • Shopping
  • Snorkeling
  • Steam room
  • Waterslide

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

Room amenities

Entertainment

  • Plasma TV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Outdoor space

  • Balcony

Food and drink

  • Coffee/tea maker
  • Free stocked minibar
  • Room service

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of MXN 5000 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include window guards
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and window guards in each accommodation.

We should mention

  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Caracol Eco
Caracol Sandos
Caracol Sandos Eco Resort
Eco Caracol Sandos
Eco Sandos Resort
Sandos Caracol Eco
Sandos Caracol Eco Playa del Carmen
Sandos Caracol Eco All Inclusive Playa del Carmen
Sandos Caracol Eco Resort All Inclusive Playa del Carmen
Sandos Eco Resort
Caracol Beach
Caracol Village Hotel Playa Del Carmen
Hotel Sandos Caracol Eco
Sandos Caracol Beach Resort Spa
Sandos Caracol Eco Hotel
Sandos Caracol Mexico
Sandos Caracol Riviera Maya

Frequently asked questions

How close is Sandos Caracol Eco Resort - All Inclusive to the airport?

Sandos Caracol Eco Resort - All Inclusive is 24.8 mi (283-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

Does Sandos Caracol Eco Resort - All Inclusive have an airport shuttle?

Sandos Caracol Eco Resort - All Inclusive offers an airport shuttle.

How close is Sandos Caracol Eco Resort - All Inclusive to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Sandos Caracol Eco Resort - All Inclusive offer free breakfast?

Sandos Caracol Eco Resort - All Inclusive offers free buffet breakfast every day from 7:00 AM to 11:00 AM.

Is there a casino at Sandos Caracol Eco Resort - All Inclusive?

No, there is no casino at this property, but Riviera Gran Casino (13-min drive) is nearby.

What time is check-in at Sandos Caracol Eco Resort - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM.

Is there free parking at Sandos Caracol Eco Resort - All Inclusive?

This property offers free self parking.

Does Sandos Caracol Eco Resort - All Inclusive have a pool?

Sandos Caracol Eco Resort - All Inclusive features 3 outdoor pools and a children's pool.

Does Sandos Caracol Eco Resort - All Inclusive have a restaurant?

Yes, there are 9 restaurants on site.

Does Sandos Caracol Eco Resort - All Inclusive have a spa?

Pamper yourself with a day at SPA SANDOS, where you can enjoy Thai massages, mani/pedis, and body wraps.

How close is Sandos Caracol Eco Resort - All Inclusive to downtown Playa del Carmen?

Sandos Caracol Eco Resort - All Inclusive is 3.1 mi away from Playa del Carmen.

Sandos Caracol Eco Resort - All Inclusive Reviews

Reviews

6.8
Rating 10 - Excellent. 369 out of 1487 reviews" "
Rating 8 - Good. 382 out of 1487 reviews" "
Rating 6 - Okay. 303 out of 1487 reviews" "
Rating 4 - Poor. 211 out of 1487 reviews" "
Rating 2 - Terrible. 222 out of 1487 reviews" "

7.6/10

Cleanliness

7.2/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Alvaro Mendez

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Staff members at front lobby are very rude
Stayed 6 nights in Apr 2024

2/10 Terrible

Norma

Traveled with family
The food was terrible, the signage was terrible
Stayed 7 nights in Jan 2024

6/10 Okay

Dustin

Traveled with partner
An experience of extremes. Some staff amazing. Other couldn't care. Food at the buffets was.... horrible. The a la carte was much better but not spectacular. Reservations nearly impossible unless you're a theme park goer who knows how to work a system. A hurricane years ago still leaving major scars including the beach - which was better than what most reviews say but there is a derelict bar on the beach that shows just how much is gone. Housekeeping was good when requested, but only when requested. The grounds however are gorgeous! You don't go to this resort for the food. You go for the jungle and the fun shows and the animals everywhere. Don't regret going - the grounds are quite unique and special with the cenotes and natural waterways. But if your focus is on food - then you'll never be happy here.
Stayed 6 nights in Feb 2024

4/10 Poor

Jeanette

Traveled with family and small children
Disliked: Staff & service, amenities
Making reservations for the a la carte restaurants was ridiculous, some you needed to use the resorts app, but the reservation had to be made shortly after midnight for the next day, the others required you to stand in line for hours. The buffet restaurants had no organizational to the layout, creating long slow moving line ups. No staff knew where the Yoga sessions were held, and signing up was difficult. Some staff tried hard to be helpful others just said “no english”. The resort is in a beautiful area and has nice paths for walking, the lack of communication and terrible organizational in each restaurant and the company as a whole makes for a poor vacation.
Stayed 7 nights in Feb 2024

6/10 Okay

Hollie

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Don’t waste your money paying for superior select. You get nothing extra. Reservations are always booked so you have to eat the buffet almost every meal. If you have kids, it a good place to go, not for couples. We paid For the supposed adults only area and kids were rampant. Kids were also in the adult only beach. No quiet anywhere. Staff was indifferent and sometimes rude. Resort is understaffed. Will not be returning.
Stayed 6 nights in Jan 2024

6/10 Okay

Ashley

Stayed 6 nights in Jan 2024

2/10 Terrible

Michael

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT STAY HERE!!
Horrible food that you constantly stress about. Unable to get dinner reservations anywhere and the process is so bad staff even complain about it. Rooms smell like sewage. Pools are dirty. Guest services is a bunch of POS males that cannot listen nor help in any manner. WORST VACATION EVER!! Avoid at ALL costs!!
Stayed 5 nights in Jan 2024

6/10 Okay

JUDY

Traveled with partner
Liked: Cleanliness
The property is really nice, the ocean is beautiful and warm and quite outstanding. Water shoes are a must. But get into that ocean ! Lots of monkeys in the trees and other wildlife . They have a small area with donkeys and sheep which I think is unnecessary , as the small amount of animals in there look miserable although they did have staff in there taking care of them each day. The big negative is the reservation system .. they have an app which is not accurate at all. And for the Brazilian and Japanese restaurants, you need to line up for some reason at 9:00 am and it’s a ridiculously long line … like hours long. And then you still can’t get in. So I wouldn’t even bother wasting your holiday time doing that. We went to the Italian restaurant after we couldn’t get the app to do its thing. And they let us in. So just do that … go talk to them at the restaurant around dinner time. It’s really a ridiculous system that needs to be changed. But mostly , the staff and servers around the resort were nice and friendly. We did book our shuttle to and from the airport through Expedia when we booked our trip. Well the shuttle from the Cancun airport didn’t come and get us ! So we had to pay big money to take a cab. The guy was apologetic and gave us info to request a refund. So we’ll see how that goes 🙄. I will be contacting customer service on that matter and hoping for the best.
Stayed 7 nights in Jan 2024

2/10 Terrible

Nelson, Pearland

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

6/10 Okay

Michelle

Traveled with family
Liked: Cleanliness, property conditions & facilities
Ill start wiith the good. This resort is great if you have kids. There are many activities available throughout the day. The waterpark is perfect for all ages. The resort is beautiful - lush, clean, well maintained for the most part. The food is okay in the buffets, we went to 2 other restaurants. La Riviera we ordered the greek salad to start which was a tasteless mix of limp lettuce, cucumber and tomatoes. For mains we had the pork, steak and chicken. The steak was good cooked medium rare as ordered. The pork was a hard dried out piece of leather which was inedible. The chicken was okay. We waited over an hour for our mains, and because they were so terrible we ended up going to the buffet after. La Toscana was better, food was delicious and service was professional and friendly. We didnt have a single decent dessert the entire week, just dried out tasteless squares of various color and size. There are line ups for every meal at the buffet. You will wait. There are lineups for drinks including coffee. The average time it took to get a coffee at the lobby bar was 30 minutes in the morning. Bars are understaffed resulting in long waits for pretty much everything. For this reason, we wont be coming back. A good portion of everyday was spent standing in lines. Some staff were friendly others not so much. It was a mix. All in all i suggest reading a lot of reviews before booking this resort.
Stayed 6 nights in Jan 2024