On the beach
You'll be within 3 miles (5 km) of Grand Coral Golf Riviera Maya and 6 miles (10 km) of Quinta Avenida with a stay here. Quinta Alegría Shopping Mall and 3D Museum of Wonders are also within 6 miles (10 km).
This all-inclusive property features free water park access, a full-service spa, and a nightclub. Spend a day at the beach snorkeling, or relax with sun loungers and beach umbrellas. Bring the family and enjoy the children's pool, waterslide, and playground.
Free WiFi, balconies
In addition to plasma TVs with satellite channels, the 956 guestrooms offer free WiFi and free minibar items. Balconies, room service, and coffee/tea makers are also available.
Jan 12, 2022 by Giovanna Barbieri - Quality Manager
Dear Hector, Thank you for your valuable comments. We are already working to improve our food selection in all the restaurants, especially at the buffet, in order to guarantee better experiences to our guests. We hope to receive you again in the future and change your perception. Regards.
Jan 9, 2022 by Sandos Caracol
Dear Leonardo, Thank you so much for send us your review about your wedding experience at SandosCaracol, I am pleased to hear that you enjoyed your stay with us and that you mentioned some positive impressions during your stay. Your experiences are in no way representative of the usual positive feedback we receive and the high standards we aspire to. We already share your comments with the Management. At SandosCaracolwe appreciate every all our valued customers comments, as you we understand it is the best way for us to improve the service. We hope to have the opportunity to host you again and demonstrate the high quality service our brand is known for. Sincerely,
Jan 9, 2022 by Sandos Caracol
Estimada Olga, Agradecemos mucho su reciente visita y por haberse tomado el tiempo de escribir sus comentarios, realmente nos hace feliz saber que tuvo una excelente estancia con nosotros; Muchas Gracias por habernos dado la oportunidad de haberlo hospedado. Esperamos verlos en sus próximas vacaciones y consentirlo aquí en SandosCaracol Resort. Saludos cordiales
Dec 19, 2021 by Sandos Caracol
Dear Justin, While extending you a warm regard, I would like to thank you for the time you have invested in sharing your views and comments related to your recent stay at SandosCaracol with readers of this internet site. I am sorry to see that our hotel and our staff were not what you had in mind. Unlike the impression you share in this forum, you can see that the vast majority of the nearly 10.000 contributors share a quite different opinion to the one you hold. We know that we are not perfect and we know that we can and should still improve in many areas. You can rest assured that we intend to keep working hard to further improve our hotel facilities and services. Kindest wishes,
Nov 29, 2021 by Giovanna Barbieri - Quality Manager
Dear Hernesto, We are very sorry to read about the inconvenience you've had at the resort and the issues with your reservations. Be sure that we will review the situation to make sure it will not happen again in the future. Thank you for your valuable comments. Regards.
Oct 13, 2021 by Giovanna Barbieri - Quality Manager
Dear Maria, Thank you for you valuable comments, we are happy to read that you've had a pleasant stay. We hope to receive you soon. Regards.
Sep 27, 2021 by Giovanna Barbieri - Quality Manager
Dear Hubert A, Thank you for your evaluation, we are glad to see that you've had a wonderful experience. We hope to receive you again very soon. Regards.
Jul 24, 2021 by Giovanna Barbieri - Quality Manager
Dear guest, Thak you for your valuable comments, we are considering them to imprve the service and food and beverage selection. We would like to inform you that we are working on all the processes in order to avoid lines and waits. We hope to have the chance to change your perception in the future and receive you and your family again. Regards.
Jun 28, 2021 by Giovanna Barbieri - Quality Manager
Dear Guest, We are sorry to read that you've had a bad experience at the resort. We are working on the issues you are mentionning to improve our service and facilities. We hope we could have the chance to change your perception in the future. Regards.
Jun 15, 2021 by Giovanna Barbieri - Quality Manager
Dear Guest, We regret to read the poor impression you have about the resort and the inconvenience you've had during your stay. We take your comments very seriously as they show us areas of improvement. Our Qr code has all the information about the resort, activities, room service and Spa menus, we did not have any complaint regarding this issue but we will check it in order to make sure our guests can easily download the information. We will review all the points that you are mentionning to make these processes faster for our guests. We would like to have the chance to serve you again in the future and be able to change your perception. Regards.
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages
Activities and facilities/equipment
Sandos Caracol Eco Resort - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Sandos Caracol Eco Resort - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 9 restaurants on site, along with a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 10 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a children's pool, and outdoor tennis courts. Free self parking is available. Smoking is allowed in designated areas at this 4-star Playa del Carmen property.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Sandos Caracol Eco Resort - All Inclusive offers 956 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies. 42-inch plasma televisions come with satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.
Sandos Caracol Eco Resort - All Inclusive has 9 restaurants on site.
Room service is available.
2 outdoor tennis courts and a complimentary water park with waterslides are featured at the property. 3 outdoor swimming pools and 5 spa tubs are on site. In addition to a children's pool, other recreational amenities include a health club, a sauna, and complimentary bicycles.
Guests under 18 years old are not allowed in the health club, fitness facility, or spa tub.
The recreational activities listed below are available either on site or nearby; fees may apply.
SPA SANDOS has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.
The spa is open daily. Guests under 18 years old are not allowed in the spa.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. On-site PCR and antigen/rapid COVID-19 testing are both available for a fee. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).
Guests will be asked to pay the following charges at the property:
The charges below are included in your overall room price:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ) guests.