Sandos Caracol Eco Resort - All Inclusive, Playa del Carmen: Room, Prices & Reviews

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4-star beachfront property near Gran Coyote Golf

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Where to?

Dates

April 2025

May 2025

Overview
Rooms
Location
Policies

Popular amenities

All inclusive
Breakfast included
Bar
Hot Tub
Pool

Explore the area

Carretera Cancún Chetumal Km. 295, Playa del Carmen, QROO, 77710

Playa Xcalacoco
‪12 min walk‬
Gran Coyote Golf
‪8 min drive‬
Quinta Avenida
‪13 min drive‬
Cancun, Quintana Roo (CUN-Cancun Intl.)
‪46 min drive‬

Room options

Eco Family Suite

441 sq ft
Sleeps 5
1 King Bed and 1 Twin Bunk Bed

Eco Family Superior

322 sq ft
Sleeps 4
1 King Bed and 1 Twin Bunk Bed

Free minibar, in-room safe, desk, laptop workspace

Superior Select Adults Only

420 sq ft
Sleeps 2
1 King Bed OR 2 Queen Beds

Penthouse Select Adults Only

667 sq ft
Sleeps 2
1 King Bed and 1 Twin Sofa Bed

Deluxe Select Adults Only

441 sq ft
Sleeps 2
1 King Bed and 1 Twin Sofa Bed

Pool View 1 Bedroom Suite

667 sq ft
Ocean view
Sleeps 4
1 King Bed and 1 Twin Sofa Bed

Pool View Penthouse

676.1 sq ft
Ocean view
Sleeps 4
1 King Bed and 1 Twin Sofa Bed

Pool View Superior

420 sq ft
Ocean view
Sleeps 4
2 Queen Beds OR 1 King Bed

Eco Family Penthouse

689 sq ft
Sleeps 5
1 King Bed and 1 Large Twin Bunk Bed

Suite Premium With Garden View

Sleeps 4
1 Full Bunk Bed(s) and 1 King Bed(s) OR 1 King Bed(s) and 3 Twin Bed(s)

Suite Superior With View

Sleeps 4
1 Full Bunk Bed(s) and 1 King Bed(s) OR 2 Queen Bed(s)

Suite Premium With Garden View

Sleeps 5
1 King Bed(s) and 3 Twin Bed(s)

Suite Superior With View

Sleeps 3
2 Queen Bed(s) OR 1 Full Bunk Bed(s) and 1 King Bed(s)

Suite Superior With View

Sleeps 5
1 Twin Sofa Bed(s) and 2 Queen Bed(s)

Suite Premium With Garden View

Sleeps 5
1 King Bed(s) and 3 Twin Bed(s)

Suite Premium With Garden View

Sleeps 2
1 Full Bunk Bed(s) and 1 King Bed(s) OR 1 King Bed(s) and 3 Twin Bed(s)

Suite Superior With View

Sleeps 2
2 Queen Bed(s) OR 1 Full Bunk Bed(s) and 1 King Bed(s)

Suite Superior With View

Sleeps 3
2 Queen Bed(s) OR 1 Full Bunk Bed(s) and 1 King Bed(s)

Suite Premium With Garden View

Sleeps 4
1 King Bed(s) and 3 Twin Bed(s) OR 1 Full Bunk Bed(s) and 1 King Bed(s)

Suite Superior With View

Sleeps 4
2 Queen Bed(s) OR 1 Full Bunk Bed(s) and 1 King Bed(s)

Suite Superior With View

Sleeps 4
2 Queen Bed(s) OR 1 Full Bunk Bed(s) and 1 King Bed(s)

Suite Master With Pool View

Sleeps 4
1 Full Sofa Bed(s) and 1 King Bed(s) OR 2 Full Bed(s)

Suite Premium

Sleeps 3
1 King Bed(s) and 3 Twin Bed(s) OR 1 Full Bunk Bed(s) and 1 King Bed(s)

Room Superior

Sleeps 4
1 Full Bunk Bed(s) and 1 King Bed(s) OR 2 Full Bed(s)

Suite Premium With Pool View

Sleeps 4

Suite Premium

Sleeps 4
1 King Bed(s) and 3 Twin Bed(s) OR 1 Full Bunk Bed(s) and 1 King Bed(s)

Room Superior With Pool View

Sleeps 4
2 Full Bed(s)

Suite Premium

Sleeps 4
1 King Bed(s) and 3 Twin Bed(s) OR 1 Full Bunk Bed(s) and 1 King Bed(s)

Suite Superior With View

Sleeps 3
2 Queen Bed(s) OR 1 Full Bunk Bed(s) and 1 King Bed(s)

Suite Premium With Garden View

Sleeps 2
1 Full Bunk Bed(s) and 1 King Bed(s) OR 1 King Bed(s) and 3 Twin Bed(s)

Suite Superior With View

Sleeps 5
1 Twin Sofa Bed(s) and 2 Queen Bed(s)

About the neighborhood

Playa del Carmen

On the beach.Your stay at this Grand Coral property places you within 3 miles (5 km) of Gran Coyote Golf and Quinta Avenida. Quinta Alegría Shopping Mall is within 6 miles (10 km) and Central Square is within 9 miles (15 km).

What's nearby

Playa Xcalacoco - 12 min walk - 0.7 miles
Gran Coyote Golf - 8 min drive - 2.8 miles
Punta Esmeralda Beach - 8 min drive - 1.6 miles
Quinta Avenida - 13 min drive - 5.9 miles
Playa del Carmen Main Beach - 16 min drive - 3.3 miles

Getting around

Cancun Intl. Airport (CUN) - 46 min drive

Restaurants

‪The Fives Plaza - ‬19 min walk
‪La Laguna - ‬3 min walk
‪Marley Coffee - ‬19 min walk
‪Arezzo - ‬14 min walk
‪Breeze Pool Bar - ‬14 min walk

About this property

Sandos Caracol Eco Resort - All Inclusive

4-star beachfront property near Gran Coyote Golf

Sandos Caracol Eco Resort - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Sandos Caracol Eco Resort - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 9 restaurants on site, along with a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 9 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a children's club, and a children's pool. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

956 guestrooms or units

3 levels

9 dining venues

2 bars by the pool

9 bars or lounges

Meeting rooms

Built in 2005

Buffet breakfast (free)

Deli

Kid's club

Beach lounge chairs

Towels for the beach

Umbrellas for the beach

Poolside lounge chairs

Umbrellas for the pool

Coffee in lobby

Dry cleaning

Self-service laundry

Front desk (24 hours)

Staff is multilingual

Storage area for luggage

Front-desk safe

Tour and ticket information

Concierge

Wedding services available

Pool or billiards table

Terrace

Garden

Gift shop

Beauty salon

Onsite shopping

Bellhop

Smoking in designated areas

Swim-up bar

Sandos Caracol Eco Resort - All Inclusive offers 956 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies. Plasma televisions come with satellite channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

SPA SANDOS has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

Dutch, English, Italian, Spanish

Similar properties

On private beach
Pool
Breakfast included
All inclusive

includes taxes & fees

$210 per night

Apr 29 - Apr 30

Pool
Hot Tub
All inclusive
Spa

Pool
Hot Tub
All inclusive
Spa

includes taxes & fees

$263 per night

Apr 5 - Apr 6

Pool
Hot Tub
Breakfast included
All inclusive

includes taxes & fees

$260 per night

Apr 30 - May 1

Pool
All inclusive
Spa
Free airport shuttle

includes taxes & fees

$721 per night

May 5 - May 6

Property amenities

Family friendly

3 outdoor pools
Children's club
Children's pool
Free water park access
Laundry facilities
Playground
Snack bar/deli
Waterslide

Internet

Available in all rooms: Internet access
Available in some public areas: Free WiFi

Parking and transportation

Roundtrip airport shuttle (surcharge)
Free self parking on site

Food and drink

Free buffet breakfast available daily 7:00 AM to 11:00 AM
2 poolside bars
9 bars/lounges
9 restaurants
A swim-up bar
Coffee and tea in common areas
Snack bar/deli

Things to do

18-hole adjacent golf course
2 outdoor tennis courts
3 outdoor pools
5 hot tubs
Beach volleyball
Beach yoga
Billiards/pool table
Children's club
Children's pool
Ecotours
Fitness classes
Free bicycle rentals
Free water park
Full-service spa
Health club
Hiking/biking trails
Kayaking
Parasailing
Personal motorized watercraft
Playground
Sailing
Sauna
Scooter/moped rentals
Scuba diving
Shopping
Snorkeling
Steam room
Waterslide

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Upper floors accessible by stairs only

Room amenities

Entertainment

Plasma TV with satellite channels

Bedroom

Bedsheets provided
Blackout drapes

Bathroom

Free toiletries
Hair dryer
Private bathroom
Shampoo
Shower
Soap
Toilet paper
Towels provided

Food and drink

Coffee/tea maker
Free stocked minibar

Air conditioning
Ceiling fan
Desk
Iron/ironing board
Laptop workspace
Laptop-compatible safe
Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM

Early check-in subject to availability

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

The water slides for adults at the onsite waterpark are temporarily closed.

This property's water park is closed every Tuesday. The water park is open Wednesday - Monday from 10 AM-5 PM for adults and from 9 AM-6 PM for children.

Access methods

Staffed front desk

Pets

No pets allowed

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

A damage deposit of MXN 5000 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards

Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and window guards in each accommodation.

We should mention

For stays on December 31, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
Registered guests are the only ones allowed to be in guestrooms.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Caracol Eco

Caracol Sandos

Caracol Sandos Eco Resort

Eco Caracol Sandos

Eco Sandos Resort

Sandos Caracol Eco

Sandos Caracol Eco Playa del Carmen

Sandos Caracol Eco All Inclusive Playa del Carmen

Sandos Caracol Eco Resort All Inclusive Playa del Carmen

Sandos Eco Resort

Caracol Beach

Caracol Village Hotel Playa Del Carmen

Hotel Sandos Caracol Eco

Sandos Caracol Beach Resort Spa

Sandos Caracol Eco Hotel

Sandos Caracol Mexico

Sandos Caracol Riviera Maya

Frequently asked questions

How close is Sandos Caracol Eco Resort - All Inclusive to the airport?

Sandos Caracol Eco Resort - All Inclusive is 24.8 mi (283-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

Does Sandos Caracol Eco Resort - All Inclusive have an airport shuttle?

Sandos Caracol Eco Resort - All Inclusive offers an airport shuttle.

How close is Sandos Caracol Eco Resort - All Inclusive to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Sandos Caracol Eco Resort - All Inclusive offer free breakfast?

Sandos Caracol Eco Resort - All Inclusive offers free buffet breakfast every day from 7:00 AM to 11:00 AM.

Is there a casino at Sandos Caracol Eco Resort - All Inclusive?

No, there is no casino at this property, but Riviera Gran Casino (13-min drive) is nearby.

What time is check-in at Sandos Caracol Eco Resort - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM.

Is there free parking at Sandos Caracol Eco Resort - All Inclusive?

This property offers free self parking.

Does Sandos Caracol Eco Resort - All Inclusive have a pool?

Sandos Caracol Eco Resort - All Inclusive features 3 outdoor pools and a children's pool.

Does Sandos Caracol Eco Resort - All Inclusive have a restaurant?

Yes, there are 9 restaurants on site.

Does Sandos Caracol Eco Resort - All Inclusive have a spa?

Pamper yourself with a day at SPA SANDOS, where you can enjoy Thai massages, mani/pedis, and body wraps.

How close is Sandos Caracol Eco Resort - All Inclusive to downtown Playa del Carmen?

Sandos Caracol Eco Resort - All Inclusive is 3.1 mi away from Playa del Carmen.

Sandos Caracol Eco Resort - All Inclusive Reviews

6.8

7.6/10

Cleanliness

7.2/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

8/10 Good

Alisha

Traveled with group, Traveled with family

Mar 28, 2025

Liked: Staff & service

We stayed here six years back with little kids and returned with another family and teens. There’s lots to do, decent food at any time (a new app to make reservations easier) and sunny perfection. The staff was helpful and kind. We saw monkeys almost daily early about 7-8am near the swings or water park. The biggest slides of the park are closed due to maintenance and one night power went out. The staff did a great job pivoting. One of our five kids did get food poising that lasted about 24 hours. The rest of us had no issues. Overall a great experience

Stayed 7 nights in Mar 2025

6/10 Okay

Jennifer Hazel

Traveled with family

Mar 19, 2025

Wish that our first day they would have explained the bracelets and given a tour of where everything is. Booking at restaurants only happed one of the 7 days.

Stayed 7 nights in Mar 2025

10/10 Excellent

Melissa Lynn, Council Bluffs

Feb 7, 2025

Stayed 5 nights in Feb 2025

10/10 Excellent

CRISTOBAL Belen

Jan 11, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Excelente

Stayed 5 nights in Dec 2024

8/10 Good

Nicole Deanne

Traveled with family

Jan 3, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Such a fun resort for adults and kids! So much to do on site. Lots of food options and cool a la carte restaurants.

Stayed 7 nights in Dec 2024

10/10 Excellent

Christopher

Jan 2, 2025

Stayed 7 nights in Dec 2024

10/10 Excellent

sandra

Jan 2, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

So much fun. Lots to do. Great environments. Love the animals. Music was very loud at the pools and the theatre. I would give this place 9.5/10

Stayed 8 nights in Dec 2024

8/10 Good

Bailey Jo

Traveled with family

Dec 26, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

The property is pretty. A ton of vegetation. The wild life is everywhere, which is neat but also a nuisance. They come and steal food from you. The food is okay, just not a lot of variety. Entertainment is lacking as far as shows. We did go to the spa which was great. Other than the hot tub didn’t work, which we were not told before hand. The biggest issue was hot water in the rooms. We rarely had better than lukewarm. We tried at many different times of the day including 5:00 am and later evening. We were told it just takes time for it to get to the room but we let it run for an excessive amount of time and no luck. Our children 10,11 and 12 did enjoy the water park. The “Teen Lite Club” needs some attention, very disappointed with that. The staff was friendly and helpful.

Stayed 4 nights in Dec 2024

8/10 Good

Shirley Ann

Traveled with family

Dec 25, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It’s family friendly

Stayed 7 nights in Dec 2024

6/10 Okay

Rhoda Lizzie

Traveled with family and small children

Dec 24, 2024

Liked: Staff & service, property conditions & facilities

The international buffet is too small and far too crowded. Not enough food options. Had to pay extra for 4 hours after checkout as flight is at 8pm. Otherwise I would not have access to the resort.

Stayed 5 nights in Dec 2024

8/10 Good

Cory

Traveled with family and small children

Dec 24, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great staff, easy to navigate property and good food. Lots to do for kids

Stayed 7 nights in Dec 2024

2/10 Terrible

Kimberly

Dec 23, 2024

Stayed 2 nights in Dec 2024

4/10 Poor

Gale, Kelowna

Dec 23, 2024

Disliked: Staff & service

The good: -The nightly shows were amazing!! The performers were absolutely brilliant. I truly enjoyed every show. -The rooms were cleaned every day. They were modern, and had good AC. -Lovely cenotes on the property. Well maintained grounds. We enjoyed seeing the monkeys around the resort, especially the babies. -The beach was very pretty and well kept. However, we prefer a beach with less rocks. Very difficult to enjoy the water here without scraping, cutting yourself. The not so good: -It's almost impossible to get reservations at the restaurants. If you wake up at midnight to reserve, you may or may not get lucky. Doesn't help that some restaurants are closed on certain nights. -Buffets were mediocre, with long lines. There is very limited food options between service hours. Not ideal for people who arrived from a different time zone. -Constantly trying to be upsold an exclusive/royal/elite membership. There's not a single hammock/cabana in a family friendly non-exclusive area of the resort. These are things that you usually don't have to pay extra for. There are also multiple restaurants that you will not have access to without purchasing the membership. -Our mini fridge didn't get stocked for the first 5 days. Compared to the other resorts in the area, service was poor. -Lastly the raccoons. I know it is a eco resort, and one of the main reason we choose this resort was because of this theme. That being said the racoons are out of control.

Stayed 7 nights in Dec 2024

8/10 Good

Jeff

Dec 22, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Great Family Resort

Stayed 9 nights in Dec 2024

8/10 Good

Jeremy O'Neil

Traveled with family

Dec 20, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Loved the resort ! My family and I had a blast . The dining , the shows, the animals . What an experience. The only thing I wish it had was a usable beach to swim in . A lot rockier than I expected

Stayed 7 nights in Dec 2024

8/10 Good

Lisa

Dec 20, 2024

Liked: Cleanliness

Stayed 7 nights in Dec 2024

6/10 Okay

Tiffany

Traveled with family

Dec 20, 2024

Disliked: Staff & service

An ok family resort Cuisine: We aren’t very big “foodies” and don’t wine and dine around for the finest food. We are very basic and were pretty disappointed in the food. We were only able to get to the international buffet. The other buffet wasn’t worth it compared. Expect long wait to get any drink and don’t expect to be offered a refill. Expect to see a lot of wildlife. We didn’t mind and they didn’t mind us. Workers are working so hard to keep this mini village alive and clean. I can’t imagine the work that goes into maintaining it here. Expect to walk.. lots. It’s very rare to get a room close to the pool/beach or the water park. Aqua park: this is the main reason we booked here. We have two young children and we knew they would be busy there for hours. There was 3 main waterslide areas. The main area tailored to small children, the mid level, and the bigger water slides. We had no idea there was height requirements for the slides. We weren’t able to go on the small and mid level even with our nervous kids. Which was a let down. Our 7 year old couldn’t go on the big ones and was super disappointed the others were to amateur for his age. We weren’t really sure why he couldn’t go on those since most of the big ones you’d see in a standard hotel. Beach: very rocky. Wear water shoes or take your time. Weather: we travelled mid Dec and only had one sunny day out of 7. Make sure you take the umbrellas they have in the rooms! Most workers don’t speak English so trying t

Stayed 6 nights in Dec 2024

2/10 Terrible

Tiffany

Traveled with family

Dec 19, 2024

Liked: Property conditions & facilities

Disliked: Cleanliness, staff & service

The service wasn’t good at all, hard to get food and the only food you can get after 11 is burrito, and they weren’t very good. My kid was starving and we couldn’t get room service. We have to have a black bracelet. My last resort I stayed at you can get room service anytime doesn’t matter what kind of bracelet you have.. there was no snacks or food in our room only on the first day of arrival. Would not recommend staying here and will not be staying here again.

Stayed 6 nights in Dec 2024

8/10 Good

carlos Mario, Norwalk

Traveled with group, Traveled with partner, Traveled with family

Dec 16, 2024

Liked: Cleanliness, staff & service, amenities

Necesita urgentemente reparaciones en los techos . De los restaurantes,Banos. Se moja uno más adentro a que afuera

Stayed 5 nights in Dec 2024

10/10 Excellent

Carolyn Dayel

Dec 15, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 6 nights in Dec 2024

4/10 Poor

Evelyn

Dec 15, 2024

Stayed 5 nights in Nov 2024

6/10 Okay

Nicole Lynn

Dec 14, 2024

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

Stayed 14 nights in Nov 2024

4/10 Poor

DARREN GRANT

Dec 13, 2024

Stayed 7 nights in Nov 2024

10/10 Excellent

Tracy

Traveled with family and small children

Dec 13, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

We loved the wildlife roaming around the property! Resort was clean - there is always somebody leaf blowing/removing beaches and water. Housekeeping came every day and rooms were cleaned wonderfully. Mini bar stocked every second day. Pools were clean and fun ! Will stay here again :)

Stayed 7 nights in Dec 2024

10/10 Excellent

Kane Emel

Traveled with partner

Dec 13, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very friendly staff, very large resort with lots to see and explore. Huge beach with tons of seating options.

Stayed 7 nights in Nov 2024

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Sandos Caracol Eco Resort - All Inclusive

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About the neighborhood

Playa del Carmen

What's nearby

Getting around

Restaurants

About this property

Sandos Caracol Eco Resort - All Inclusive

Languages