At this Downtown Playa del Carmen property, you'll be well placed to visit Quinta Avenida and Playa del Carmen Main Beach, both within a 5-minute walk. Also, Mamitas Beach is within half a mile (1 km) and Playa del Carmen Maritime Terminal is within 2 miles (3 km).
A full-service spa, 6 restaurants, and 2 outdoor pools are all featured at this all-inclusive property. Unwind with a drink at one of the 2 poolside bars and enjoy free perks like full breakfast and WiFi in public areas. Make the most of the gym and a rooftop terrace, and relax with drinks at one of the 4 bars/lounges.
Jun 16, 2022 by Mayte Villaloz
Dear Ms. Marie; Thank you for the opportunity to host you. We are so happy to read that your stay with us met your expectations, rest assured we will share your comments with our Executive Chef for a proper follow up and also; we will share these special comments with Vicente, Felipe, Pablo, Axel and Jose; your comments are very valuable for us, it is our commitment to create wonderful experiences for our guests as well make them feel comfortable and safety. Thank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen. Looking forward to welcoming you back.
May 25, 2022 by Mayte Villaloz
Dear Ms. Samara; We are so happy to read that overall you enjoyed your stay with us. Thank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen. Looking forward to welcome you back.
Jun 10, 2022 by Mayte Villaloz
Dear Ms. Lilian, Thank you for the opportunity to host you and for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen. We are so happy to read that your stay with us met your expectations, please rest assured we continue working to improve our facilities, services and keep working to restore our beach area as well in our cleaning process that we are making daily to reduce the seaweed impact and minimize this odor. We appreciate you have taken the time to share with us about your experience at Wyndham Alltra Playa del Carmen. We hope to have the opportunity to welcome you back in the future.
Apr 16, 2022 by Jonathan Sanchez
Good day Israhel, We are happy to learn that you enjoyed your stay despite the situation on the beach, rest assured that we will continue to work on it to make sure it affects less to our dear guests. We sincerely hope that you'd provide us with another opportunity to be your hosts. Warmest regards, Jonathan Sanchez Front Desk Manager
Apr 1, 2022 by Mayte Villaloz
Dear Mr. Rich, Thank you for the opportunity to host you. We are so happy to read that your stay with us met your expectations, that you enjoyed our services and the attention provided by our amazing staff. Rest assured that we continue working to improve our services, facilities and restoring our beach area as well cleaning daily to minimize the odor, the seaweed and quantity depends on the weather, it could appears one day and another desapper. We appreciate you take the time to share with us about your experience at Wyndham Alltra Playa del Carmen, we hope to have the opportunity to welcome you in a future.
Jan 29, 2022 by Mayte Villaloz
Dear Mr Scott, On behalf of the entire team of Wyndham Alltra Playa del Carmen, I would like to thank you for your preference and gave us the opportunity to host you once again. We are glad to read that overall you enjoyed our services and attention provided by our amazing staff. Your comments are very value for us, rest assure we are continue working to improve our facilities and beach area. We hope to have the opportunity to welcome soon. Best regards,
Dec 20, 2021 by Ana Cisneros
Estimada Sra. Paola, Reciba un cordial saludo, muchas gracias por haber elegido nuestro hotel para disfrutar de sus días de descanso. Nos da mucho gusto ver que disfruto de su estancia con nosotros, nuestras instalaciones y servicio en general. Esperamos tenerle nuevamente en un futuro cercano. Ana Cisneros Asistente de Gerencia General
Dec 15, 2021 by Ana Cisneros
Dear Mr. Robert, While extending you a warm regard, thank you for choosing us as your destination resort. We are glad to read that your stay with us met your expectations. Looking forward to welcome you back. Best regards. Ana Cisneros General Manager Assistant
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.
Wyndham Alltra Playa del Carmen Adults Only All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Wyndham Alltra Playa del Carmen Adults Only All Inclusive offers its guests 2 outdoor swimming pools and a fitness center. There are 6 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 4 bars/lounges. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. There are 2 meeting rooms available. A rooftop terrace, tour/ticket assistance, and gift shops/newsstands are also featured at the eco-friendly Wyndham Alltra Playa del Carmen Adults Only All Inclusive. This 4-star Playa del Carmen property is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Wyndham Alltra Playa del Carmen Adults Only All Inclusive offers 287 air-conditioned accommodations with minibars and laptop-compatible safes. 55-inch LED televisions come with cable channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and change of towels can be requested.
Guests are served free full breakfast daily from 7:00 AM to 11:30 AM. The property hosts a free manager's reception daily.
Ventanas - This buffet restaurant specializes in international cuisine.
Zarape - This theme restaurant specializes in Mexican cuisine. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Bella - This theme restaurant specializes in Italian cuisine. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Brasas - Onsite steakhouse. Reservations are required. Open daily.
Off The Hook - Onsite sushi bar. Guests can enjoy drinks at the bar. Open daily.
Room service (during limited hours) is available.
2 outdoor swimming pools are on site along with a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the property's full-service spa, Aura Spa. Services include deep-tissue massages, hot stone massages, and sports massages.
The spa is open daily.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No onsite parking is available
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
No onsite parking is available. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global).
Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.