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4.5 out of 5

"The hotel over all is ok! Buffet food could of been better. Drinks were good. Steak restaurant was good. Italian was very good. Rooms were a bit outda ... " More

By a verified traveler on Wed 15 Jun 2022

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Hotel Description

4-star beachfront property near Playa del Carmen Main Beach

Beachfront retreat

At this Downtown Playa del Carmen property, you'll be well placed to visit Quinta Avenida and Playa del Carmen Main Beach, both within a 5-minute walk. Also, Mamitas Beach is within half a mile (1 km) and Playa del Carmen Maritime Terminal is within 2 miles (3 km).

All-inclusive

A full-service spa, 6 restaurants, and 2 outdoor pools are all featured at this all-inclusive property. Unwind with a drink at one of the 2 poolside bars and enjoy free perks like full breakfast and WiFi in public areas. Make the most of the gym and a rooftop terrace, and relax with drinks at one of the 4 bars/lounges.

Standard Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$211* Per night/room Jul 4 - Jul 5

Junior Suite, 1 King Bed, Oceanfront

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Junior Suite, 1 King Bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite, 2 Queen Beds, Ocean View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Premium Suite, 1 Bedroom, Oceanfront (Master)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Wyndham Alltra Playa del Carmen Adults Only All Inclusive ratings based on 41 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Wyndham Alltra Playa del Carmen Adults Only All Inclusive

Everyone (13) Couples (17) Family (5)
4 out of 5
The hotel over all is ok! Buffet food could of been better. Drinks were good. Steak restaurant was good. Italian was very good. Rooms were a bit outdated. Hot water took forever to heat up and water pressure was all over the place. In the shower it was low pressure. In the sink it was to high and water got everywhere. Bed was comfy, pillows were not. Cleanliness was good. What made this hotel better than what it is, was definitely the staff from start to end! Vicente, Felipe, Pablo, Jose & Alex! very unforgettable members and definitely miss them already!

Posted by on Jun 15, 2022

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Comment from Hotel Management

Jun 16, 2022 by Mayte Villaloz

Dear Ms. Marie; Thank you for the opportunity to host you. We are so happy to read that your stay with us met your expectations, rest assured we will share your comments with our Executive Chef for a proper follow up and also; we will share these special comments with Vicente, Felipe, Pablo, Axel and Jose; your comments are very valuable for us, it is our commitment to create wonderful experiences for our guests as well make them feel comfortable and safety. Thank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen. Looking forward to welcoming you back.

3 out of 5

Posted by on May 24, 2022

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Comment from Hotel Management

May 25, 2022 by Mayte Villaloz

Dear Ms. Samara; We are so happy to read that overall you enjoyed your stay with us. Thank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen. Looking forward to welcome you back.

5 out of 5
Amazing hotel...The food and the drinks are delicious... Amazing staff!! Julia e Mariano are so kind and helpful... I'm really happy with my vacation in this hotel! My only one concern is about the beach. Actually don't have beach... and have a lot of seaweeds so the smell was pretty bad.

Posted by , from North Bay Village on May 22, 2022

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Comment from Hotel Management

Jun 10, 2022 by Mayte Villaloz

Dear Ms. Lilian, Thank you for the opportunity to host you and for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen. We are so happy to read that your stay with us met your expectations, please rest assured we continue working to improve our facilities, services and keep working to restore our beach area as well in our cleaning process that we are making daily to reduce the seaweed impact and minimize this odor. We appreciate you have taken the time to share with us about your experience at Wyndham Alltra Playa del Carmen. We hope to have the opportunity to welcome you back in the future.

4 out of 5
It smell pretty bad , but in general was very good

Posted by on Apr 16, 2022

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Comment from Hotel Management

Apr 16, 2022 by Jonathan Sanchez

Good day Israhel, We are happy to learn that you enjoyed your stay despite the situation on the beach, rest assured that we will continue to work on it to make sure it affects less to our dear guests. We sincerely hope that you'd provide us with another opportunity to be your hosts. Warmest regards, Jonathan Sanchez Front Desk Manager

4 out of 5
This resort is right in Playa, which is one reason we picked it. The big problem is the beach is washed away, and seaweed piles up and stinks. The hotel made no effort to remove it. There is a small usable public beach by the dock with a bar, loungers, and restrooms. The food was better than average for an all-inclusive, except the lunch buffet. Much better was a little quick bites shop behind the lobby bar with fruit cups and pre-made sandwiches. Also, there is a little pizza counter next to the pool. Not as good as pizza in the states, but the best pizza we've in Mexico. There is no dinner buffet so you need to reserve every time. Brassas had a decent fillet and a good selection, plus a nice salad bar. The Mexican restaurant was passable. The Italian is the busiest, and you might be able to get into the International without a reservation. The wifi never failed, and was easy to connect to. The hotel was reasonably clean and well cared for, and the room was bigger than average, with a balcony. The hotel takes up almost all the land space, and it is spread out, so it's a long trek down the hallway if you have an outlying room. This also means there is very little green space. There is a large pool, with one end being the loud end. And there is a hidden away tranquil pool near the sushi restaurant, with a hot tub and seating area farther up the stairs. If you can live without a big beach, this is a very nice resort with friendly staff and decent food.

Posted by on Apr 1, 2022

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Comment from Hotel Management

Apr 1, 2022 by Mayte Villaloz

Dear Mr. Rich, Thank you for the opportunity to host you. We are so happy to read that your stay with us met your expectations, that you enjoyed our services and the attention provided by our amazing staff. Rest assured that we continue working to improve our services, facilities and restoring our beach area as well cleaning daily to minimize the odor, the seaweed and quantity depends on the weather, it could appears one day and another desapper. We appreciate you take the time to share with us about your experience at Wyndham Alltra Playa del Carmen, we hope to have the opportunity to welcome you in a future.

5 out of 5

Posted by on Jan 29, 2022

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4 out of 5
2nd time staying there, enjoyed everything, The staff was very helpful and friendly. I was sad to see so much beach was gone from the last time I was there. Hopefully that can get restored.

Posted by on Jan 28, 2022

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Comment from Hotel Management

Jan 29, 2022 by Mayte Villaloz

Dear Mr Scott, On behalf of the entire team of Wyndham Alltra Playa del Carmen, I would like to thank you for your preference and gave us the opportunity to host you once again. We are glad to read that overall you enjoyed our services and attention provided by our amazing staff. Your comments are very value for us, rest assure we are continue working to improve our facilities and beach area. We hope to have the opportunity to welcome soon. Best regards,

4 out of 5

Posted by on Jan 27, 2022

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5 out of 5
Mi esposo y yo estuvimos una semana completa en el hotel y desde que llegamos hasta que nos fuimos la atencion fue excelente. Desde que nos recibieron antes de llegar a recepción hasta que nos despidieron en el taxi. Sentimos que nos despediamos de nuestra familia. Definitivamente recomiendo el hotel no solo por la comidad de estar cerca de muchas cosas sino por su hospitalidad, servicio al cliente, la comida y bebida y las actividades. Sin duda alguna volveremos cuando se vuelva a dar una oportunidad.

Posted by on Dec 19, 2021

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Comment from Hotel Management

Dec 20, 2021 by Ana Cisneros

Estimada Sra. Paola, Reciba un cordial saludo, muchas gracias por haber elegido nuestro hotel para disfrutar de sus días de descanso. Nos da mucho gusto ver que disfruto de su estancia con nosotros, nuestras instalaciones y servicio en general. Esperamos tenerle nuevamente en un futuro cercano. Ana Cisneros Asistente de Gerencia General

5 out of 5
Everything was great. The views and location. The only complaint was the beach. Which wasn’t their fault. Everything else was amazing! Walking distance to restaurant and shopping. Pool was very nice too. Drinks were good but seemed a bit watered down. Would definitely come back. I hope they can fix the beach!

Posted by on Dec 13, 2021

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Comment from Hotel Management

Dec 15, 2021 by Ana Cisneros

Dear Mr. Robert, While extending you a warm regard, thank you for choosing us as your destination resort. We are glad to read that your stay with us met your expectations. Looking forward to welcome you back. Best regards. Ana Cisneros General Manager Assistant

About the Wyndham Alltra Playa del Carmen Adults Only All Inclusive

Location Constituyentes Number 1, Playa del Carmen, 77710

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • Room service during certain hours
  • In-room minibar (all beverages included)
  • Meals and beverages at companion properties

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Land activities

  • Fitness facilities

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included

  • Surcharge for premium food items
  • Premium/non-domestic alcoholic beverages
  • Premium food items
  • Spa/beauty facilities and services
  • Transportation to offsite activities

  • Taxes included
  • Buffet-style meals included
  • Onsite entertainment and activities included
  • A la carte dining included
  • Gratuities included
  • Additional gratuities accepted
  • Premium/imported alcoholic beverages not included
  • Fitness facilities included
  • Premium food items not included
  • All meals included
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • All available beverages included
  • Minibar (all beverages included)
  • Spa/beauty facilities and services not included
  • Meals and drinks at companion properties included
  • Transportation to offsite activities not included
  • Room service during certain hours
  • All non-motorized water sports included
  • Onsite live performances included
  • All land sports and fitness activities and facilities are included
  • Theme parties included

Property Features

Wyndham Alltra Playa del Carmen Adults Only All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Wyndham Alltra Playa del Carmen Adults Only All Inclusive offers its guests 2 outdoor swimming pools and a fitness center. There are 6 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 4 bars/lounges. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. There are 2 meeting rooms available. A rooftop terrace, tour/ticket assistance, and gift shops/newsstands are also featured at the eco-friendly Wyndham Alltra Playa del Carmen Adults Only All Inclusive. This 4-star Playa del Carmen property is smoke free.

  • 287 guestrooms or units
  • 3 levels
  • 4 buildings
  • 6 dining venues
  • 2 bars by the pool
  • 4 bars or lounges
  • Built in 1999
  • Full breakfast (free)
  • Manager's reception (free)
  • Deli
  • Terrace on the roof
  • Cabanas on the beach (surcharge)
  • Towels for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar on the beach
  • Coffee shop
  • Swim-up bar

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Room Amenities

Wyndham Alltra Playa del Carmen Adults Only All Inclusive offers 287 air-conditioned accommodations with minibars and laptop-compatible safes. 55-inch LED televisions come with cable channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and change of towels can be requested.

  • Minibar
  • In-room dining (limited hours)
  • LED television
  • Cable channels
  • Coffee maker
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Change of towels (on request)

Food & Drink

Guests are served free full breakfast daily from 7:00 AM to 11:30 AM. The property hosts a free manager's reception daily.

Ventanas - This buffet restaurant specializes in international cuisine.

Zarape - This theme restaurant specializes in Mexican cuisine. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

Bella - This theme restaurant specializes in Italian cuisine. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

Brasas - Onsite steakhouse. Reservations are required. Open daily.

Off The Hook - Onsite sushi bar. Guests can enjoy drinks at the bar. Open daily.

Room service (during limited hours) is available.

Nearby Activities

2 outdoor swimming pools are on site along with a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Ecotours nearby
  • Golfing nearby
  • Scooter/moped rentals nearby
  • Yoga classes/instruction on site

Spa Services

Guests can indulge in a pampering treatment at the property's full-service spa, Aura Spa. Services include deep-tissue massages, hot stone massages, and sports massages.

The spa is open daily.

  • Hot stone massage
  • Sports massage
  • Deep tissue massage
  • Prenatal massage

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

No onsite parking is available

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No onsite parking is available. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Debit cards not accepted
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Protective clothing is not available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available through room service
  • Minimum guest age is 18
  • Gap period enforced between guest stays - 24 hours

Hotel Names

  • Panama Jack Resorts Playa del Carmen All Inclusive
  • Panama Jack Resorts Playa del Carmen All Inclusive Adults Only

You should know

  • Pool access available from 8:00 AM to 8:00 PM.
  • This is an adults-only property and guests under 18 years old aren't allowed.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.