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4.8 out of 5

"Outstanding service, rooms are not as big as they appear in the pictures. But a great hotel overall. I booked a room with a parcial ocean view but go ... " More

By a verified traveler on Fri 06 Jul 2018

Hotel Description

5-star beachfront hotel near Mamitas Beach Club

Beachfront retreat

At this Downtown hotel, you'll be within a 5-minute walk of Mamitas Beach Club and Quinta Avenida. Playa del Carmen Maritime Terminal is within 2 miles (3 km) and Xcaret Eco Theme Park is within 9 miles (15 km).

Luxury amenities

A full-service spa, 3 restaurants, and 4 outdoor pools are all featured at this luxury hotel. Enjoy beachfront dining and relax with beach cabanas and sun loungers. Bring the family and enjoy the children's club, children's pool, and arcade/game room.

Free Internet, iPod docks

The 314 guestrooms offer free WiFi and free wired Internet, flat-screen TVs with cable channels, and thoughtful touches like bathrobes and slippers. Furnished balconies, iPod docks, and minibars are also available.

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max
$135* Per night/room Feb 2 - Feb 3

Suite (Plunge Pool)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed (Swim up)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Grand, Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Club Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Presidential Room

Bed Count 1 King Bed Maximum Occupancy 4 Max

Grand Hyatt Playa Del Carmen Resort ratings based on 19 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Grand Hyatt Playa Del Carmen Resort

Everyone (16) Couples (1) Family (2)
5 out of 5
A friend of mine recommended this hotel to us as a family vacation spot and I'm glad she did! This hotel is so beautiful and welcoming. The staff is really accommodating and so friendly. We upgraded our room a few days prior to arriving and I'm thrilled we did. We will definitely stay here again!!!

Posted by on Jan 7, 2020

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Comment from Hotel Management

Jan 10, 2020 by Grand Hyatt Playa del Carmen Resort

Thanks for staying with us. We appreciate your feedback! Come back soon. :)

5 out of 5
Resort was just block away from Quinta Avenida where all the shops and restaurants are located. Great friendly staff.

Posted by on Jul 6, 2019

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Comment from Hotel Management

Jul 18, 2019 by Grand Hyatt Playa del Carmen Resort

Thank you for your review! Come back soon. :)

5 out of 5

Posted by on Apr 20, 2019

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Comment from Hotel Management

Jun 17, 2019 by Grand Hyatt Playa del Carmen Resort

Thanks for staying with us. We appreciate your feedback!

5 out of 5
The hotel is very nice and has all the amenities you need for a comfortable stay. The view is fantastic and the staff is friendly.

Posted by , from Guadalajara, Mexico on Oct 29, 2018

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Comment from Hotel Management

Oct 29, 2018 by Grand Hyatt Playa del Carmen Resort

Thank you very much! Come back soon. :)

3 out of 5

Great location for 5a Avenida

We just got back yesterday from this hotel, the hotel itself is perfect, staff is great, pools are beautiful and view of the ocean is gorgeous too, you can walk to 5a Avenida everyday, 5a Avenida has shops and restaurants, but this is not a hotel to stay at if you enjoy spending time on the beach. The beach in front of the hotel fills up with people from PDC, they walk along the beach and sit right infront of you, put up their umbrellas, chairs, canopies and completely block your view. Also right now PDC has tons of seaweed in their ocean water making it imposible to get in the water and giving a foul smell. Both of the negative parts of the hotel are not the hotels fault, they can not due anything to control these situations, one is Mother Nature and the other is a law (beaches are public places), but we have never stayed at a beachfront hotel were people were so inconsiderate of hotel guests.

Posted by , from Houston on Jul 29, 2018

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Comment from Hotel Management

Aug 18, 2018 by Grand Hyatt Playa del Carmen

:( Sorry

5 out of 5

Amazing stay

Outstanding service, rooms are not as big as they appear in the pictures. But a great hotel overall. I booked a room with a parcial ocean view but got one with a view to the lobby

Posted by on Jul 6, 2018

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Comment from Hotel Management

Jul 8, 2018 by Grand Hyatt Playa del Carmen Resort

Thank you :) We hope to see you soon in the near future. Front desk are always available for any inquiry.

5 out of 5

Partial ocean view

We asked to change our room because the first room did not have partial ocean view we had paid for. The front desk was very understanding and professional in making that change.

Posted by , from San Francisco on Apr 30, 2018

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Comment from Hotel Management

Aug 24, 2018 by Grand Hyatt Playa del Carmen Resort

Thank you! :)

5 out of 5
Te room was very, very clean. The food was EXCELLENT! Drink prices were low! By far the best place to stay in Playa.

Posted by on Apr 16, 2018

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Comment from Hotel Management

Aug 24, 2018 by Grand Hyatt Playa del Carmen

Thank you! We are very happy with your 5 star review :)

5 out of 5
This hotel was lovely. The pictures on line did it little justice it was well maintained and just overall a really cool place to stay.

Posted by on Apr 12, 2018

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Comment from Hotel Management

Aug 24, 2018 by Grand Hyatt Playa del Carmen

Thank you! :) Come back soon

5 out of 5

Loved hotel. Didn't want to leave.

Loved hotel. Didn't want to leave. Excellent service, food, staff, housekeeping, setting.

Posted by , from roslyn new york on Aug 1, 2017

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Comment from Hotel Management

Aug 24, 2018 by Grand Hyatt Playa del Carmen

Thank you! We are very happy with your review. :)

About the Grand Hyatt Playa Del Carmen Resort

Location 1a Avenida esquina Calle 26, Playa del Carmen, QROO 77710

All-inclusive Details

  • Additional gratuities accepted
  • Airport transfers not included
  • Gratuities not included

Property Features

Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with cabanas (surcharge) and umbrellas. At Grand Hyatt Playa Del Carmen Resort you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 3 restaurants on site, along with a coffee shop/café. You can unwind with a drink at one of the 3 bars/lounges. Public spaces have free WiFi. This luxury hotel also offers a children's pool, a 24-hour fitness center, and a steam room. For a fee, parking is available. Smoking is allowed in designated areas at this 5-star Playa del Carmen hotel.

  • 314 guestrooms or units
  • 3 dining venues
  • 3 bars or lounges
  • Built in 2014
  • Coffee shop
  • Kid's club (surcharge)
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Storage area for luggage
  • Tour and ticket information
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Garden
  • Beauty salon
  • Newspapers in lobby (free)
  • Onsite shopping
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 4
  • Children's pool
  • Free WiFi
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (55.8 km / 34.7 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Grand Hyatt Playa Del Carmen Resort offers 314 air-conditioned accommodations with iPod docking stations and MP3 docking stations. Rooms open to furnished balconies. Flat-screen televisions come with cable channels. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include laptop-compatible safes and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

  • Private balcony (furnished)
  • Minibar
  • IPod dock
  • In-room dining (late night)
  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Shower
  • Rainfall showerhead
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy full breakfast daily.

The Grill at 1 26 - This beachfront steakhouse specializes in international cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.

La Cocina - This beachfront restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Nearby Activities

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a steam room, a 24-hour fitness center, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Free bicycles on site
  • Water skiing nearby
  • Golfing nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Beach volleyball on site
  • Skydiving nearby
  • Yoga classes/instruction on site
  • Ziplining nearby
  • Pilates classes on site
  • Beach yoga on site
  • Ecotours nearby
  • Boat tours nearby
  • Fitness classes on site
  • Hiking/biking trails nearby
  • Sailing nearby
  • Scuba diving nearby

Spa Services

Cenote Spa has 8 treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily.

  • Number of treatment rooms 8
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Reflexology
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 55.0 per night.
  • Free cribs (infant beds)!

Pets

  • Pets: USD 100 per pet, per stay
  • Maximum 1 per room (weight limit: 49 lbs)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmationService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve cribs/infant beds. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts MXN currency only for all onsite payments, including incidentals. For more details, please contact the property using the information on the reservation confirmation received after booking.

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve cribs/infant beds.

  • Only service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • 24-hour check-in
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 35.00 per accommodation, per night

The resort fee includes:

  • Fitness center access
  • Newspaper
  • In-room coffee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: USD 30 per person (approximately)
  • Valet parking fee: USD 8 per day
  • Pet fee: USD 100 per pet, per stay
  • Rollaway bed fee: USD 55.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Hyatt Playa Carmen Resort
  • Grand Hyatt Playa Carmen
  • Hyatt Del Carmen Del Carmen
  • Grand Hyatt Playa Del Carmen Resort Hotel
  • Grand Hyatt Playa Del Carmen Resort Playa del Carmen
  • Grand Hyatt Playa Del Carmen Resort Hotel Playa del Carmen

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.