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4.9 out of 5

"Property is conveniently located and very clean. Staff are very courteous and attentive. " More

By a verified traveler on Sat 26 Feb 2022

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Hotel Description

5-star beachfront resort near Playa del Carmen Maritime Terminal

Beachfront retreat

Within a 10-minute walk of this Downtown Playa del Carmen resort, you'll find Quinta Avenida and Mamitas Beach Club. Also, Playa del Carmen Maritime Terminal is within 2 miles (3 km) and Xplor Theme Park is within 6 miles (10 km).

Luxury amenities

A full-service spa, 4 outdoor pools, and a 24-hour gym are all featured at this luxury resort. There's fun for all ages with a children's club and a children's pool, and complimentary bicycles are available on site. Enjoy a meal from the restaurant and perks like free WiFi.

Free Internet, iPod docks

The 314 soundproofed guestrooms offer free WiFi and free wired Internet, as well as iPod docks. Flat-screen TVs come with cable channels, and other amenities include furnished balconies and minibars.

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max
$228* Per night/room May 30 - May 31

Suite, 1 King Bed, Pool Access (Plunge Pool)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Club Room, 1 King Bed (Swim up)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Club Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Queen Beds, Ocean View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Grand Hyatt Playa Del Carmen Resort ratings based on 14 Verified Reviews

Review Summary
4.9 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Grand Hyatt Playa Del Carmen Resort

Everyone (8) Couples (1) Family (5)
5 out of 5
Property is conveniently located and very clean. Staff are very courteous and attentive.

Posted by on Feb 26, 2022

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Comment from Hotel Management

Mar 1, 2022 by Grand Hyatt Playa Del Carmen

Dear guest, Thank you for your amazing feedback. Great to hear that you enjoyed your stay at our Grand Hyatt Playa del Carmen Resort. We look forward to welcoming you for your next stay. Kind regards,

5 out of 5
We just returned from our trip and we are already planning to return in Dec. The resort was spotless; sanitizing and cleaning was happening almost constantly. We opted for the all inclusive and so glad we did. The only caveat; there were time limits for certain things (cocktails did not start until 11am, no room service after 10pm, etc). They also still made you sign for every transaction, regardless that it was included in your all inclusive. Breakfast was hands down the most amazing (and the green juice!!!). Be sure to snag your pool chairs early!!! If you can, find Hector and/or Miguel: you will never want for anything. Best service EVER. Be aware: May-Oct the seaweed invades and the water and beach are affected. The first two days we were there you could not get on the beach. The crew were working diligently to remove the seaweed, but it did take some time. Check in was a little lengthy, be prepared. The location is very walk-able to the fun and vibrant ‘5th Avenue’ (Do not miss mojitos from La Bodeguita Del Medio and ask for Diana!!!). You will not regret booking at the Grand Hyatt Playa!!!

Posted by on Jul 26, 2021

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Comment from Hotel Management

Jul 26, 2021 by Grand Hyatt Playa del Carmen

Dear Guest, Thank you for taking the time to write your review. Your kind words regarding our staff and resort are really appreciated. We will make sure to share your comments with all our great staff! We look forward to welcoming you back again! Kind regards, Grand Hyatt Playa del Carmen

5 out of 5
It was excellent

Posted by on Jul 18, 2021

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Comment from Hotel Management

Jul 20, 2021 by Grand Hyatt Playa del Carmen

Thanks for staying with us! Have a great day!

5 out of 5
Clean and nice amenities hotel, the food it’s ok, the stuff and everybody’s works hotel it’s friendly and helpful

Posted by on Apr 16, 2021

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Comment from Hotel Management

Apr 19, 2021 by Grand Hyatt Playa del Carmen

Dear guest, Thanks for staying with us and sharing your review! We hope to welcome you again! Best regards,

5 out of 5

Posted by on Jul 29, 2020

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Comment from Hotel Management

Sep 18, 2020 by Montserrat Flores (Marketing Coordinator)

Thanks for staying with us!

5 out of 5
A friend of mine recommended this hotel to us as a family vacation spot and I'm glad she did! This hotel is so beautiful and welcoming. The staff is really accommodating and so friendly. We upgraded our room a few days prior to arriving and I'm thrilled we did. We will definitely stay here again!!!

Posted by on Jan 7, 2020

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Comment from Hotel Management

Jan 10, 2020 by Grand Hyatt Playa del Carmen Resort

Thanks for staying with us. We appreciate your feedback! Come back soon. :)

5 out of 5
Resort was just block away from Quinta Avenida where all the shops and restaurants are located. Great friendly staff.

Posted by on Jul 6, 2019

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Comment from Hotel Management

Jul 18, 2019 by Grand Hyatt Playa del Carmen Resort

Thank you for your review! Come back soon. :)

5 out of 5

Posted by on Apr 20, 2019

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Comment from Hotel Management

Jun 17, 2019 by Grand Hyatt Playa del Carmen Resort

Thanks for staying with us. We appreciate your feedback!

5 out of 5
The hotel is very nice and has all the amenities you need for a comfortable stay. The view is fantastic and the staff is friendly.

Posted by , from Guadalajara, Mexico on Oct 29, 2018

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Comment from Hotel Management

Oct 29, 2018 by Grand Hyatt Playa del Carmen Resort

Thank you very much! Come back soon. :)

3 out of 5

Great location for 5a Avenida

We just got back yesterday from this hotel, the hotel itself is perfect, staff is great, pools are beautiful and view of the ocean is gorgeous too, you can walk to 5a Avenida everyday, 5a Avenida has shops and restaurants, but this is not a hotel to stay at if you enjoy spending time on the beach. The beach in front of the hotel fills up with people from PDC, they walk along the beach and sit right infront of you, put up their umbrellas, chairs, canopies and completely block your view. Also right now PDC has tons of seaweed in their ocean water making it imposible to get in the water and giving a foul smell. Both of the negative parts of the hotel are not the hotels fault, they can not due anything to control these situations, one is Mother Nature and the other is a law (beaches are public places), but we have never stayed at a beachfront hotel were people were so inconsiderate of hotel guests.

Posted by , from Houston on Jul 29, 2018

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Comment from Hotel Management

Aug 18, 2018 by Grand Hyatt Playa del Carmen

:( Sorry

About the Grand Hyatt Playa Del Carmen Resort

Location 1a Avenida esquina Calle 26, Playa del Carmen, QROO 77710

All-inclusive Details

All-inclusive room rates at Grand Hyatt Playa Del Carmen Resort are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Not included

  • Gratuities

  • Additional gratuities accepted
  • Gratuities not included

Property Features

Some rates at Grand Hyatt Playa Del Carmen Resort are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Grand Hyatt Playa Del Carmen Resort offers its guests a full-service spa, 4 outdoor swimming pools, a sauna, and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a bar/lounge and a poolside bar. Public spaces have free WiFi. A children's pool, spa services, and a terrace are also featured at the luxury Grand Hyatt Playa Del Carmen Resort. An airport shuttle (available on request) is available for a fee. For a fee, parking is available. Smoking is allowed in designated areas at this 5-star Playa del Carmen resort.

  • 314 guestrooms or units
  • 5 levels
  • Built in 2014
  • Deli
  • Kid's club (surcharge)
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Garden
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 4
  • Children's pool
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet , High-speed internet access

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Property shuttles: Airport shuttle
  • Parking: Valet parking available for a surcharge

Room Amenities

Grand Hyatt Playa Del Carmen Resort offers 314 accommodations with iPod docking stations and MP3 docking stations. Rooms open to furnished balconies. 47-inch flat-screen televisions come with cable channels. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include hair dryers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony (furnished)
  • Minibar
  • IPod dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Shower
  • Rainfall showerhead
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 7:00 AM to 11:00 AM.

Sushi 'n' Raw Bar - This beachfront sushi bar specializes in Japanese cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

La Cocina - This beachfront restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Room service (during limited hours) is available.

Nearby Activities

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna, a 24-hour fitness center, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Free bicycles on site
  • Water skiing nearby
  • Golfing nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Skydiving nearby
  • Yoga classes/instruction on site
  • Ziplining nearby
  • Pilates classes on site
  • Playground on site
  • Ecotours nearby
  • Boat tours nearby
  • Fitness classes on site
  • Hiking/biking trails nearby
  • Sailing nearby
  • Scuba diving nearby

Spa Services

Cenote Spa has 8 treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily.

  • Number of treatment rooms 8
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Reflexology
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchairs available on site
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 6:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests must indicate the correct number of guests, including children and infants, at the time of booking. Extra-person fees apply for more than 2 guests per room and are collected at the property.

To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 55.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 100 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 1 per room (weight limit: 49 lbs)
  • Pets cannot be left unattended
  • Food and water bowls, an off-leash area, and pet-sitting services are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 21 years old

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Guests must contact this property in advance to reserve cribs/infant beds

This property accepts credit cards, debit cards, and cash

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

This property accepts MXN currency only for all onsite payments, including incidentals.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Minimum Spring Break check-in age is 21 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve cribs/infant beds. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • Property follows a brand or regulatory agency's sanitization guidelines GBAC STAR (Hyatt)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Parking height restrictions apply
  • Individually-wrapped food options are not available
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 35 per accommodation, per night

The resort fee includes:

  • Fitness center access
  • In-room bottled water
  • In-room coffee
  • Additional inclusions

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: USD 36 per person (approximately)
  • Airport shuttle fee: USD 75 per person (one-way)
  • Airport shuttle fee per child: USD 35 (one-way), (up to 11 years old)
  • Valet parking fee: USD 20 per day
  • Pet fee: USD 100 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: USD 55.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Hyatt Playa Carmen Resort
  • Grand Hyatt Playa Carmen

You should know

  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.