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4.3 out of 5

"Parking very crowded. " More

By a verified traveler on Thu 17 Aug 2023

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Hotel Description

3-star family-friendly hotel near NATO Headquarters, connected to the convention center

Diegem stay

A stay at this Diegem hotel places you within 3 miles (5 km) of NATO Headquarters and 6 miles (10 km) of Brabantse Golf. Cliniques Universitaires Saint-Luc and Woluwe Shopping Centre are also within 6 miles (10 km).

Family-friendly fun

This hotel features a restaurant, a gym, and a bar/lounge. There's fun for all ages with a playground and an arcade/game room, and families will appreciate the onsite laundry facilities. Guests will appreciate perks like free WiFi and a free airport shuttle.

Superior Double Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 3 Max
$89* Per night/room Oct 29 - Oct 30

Superior Double Room, 1 Double Bed with Sofa bed

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Superior Double Room (Premium)

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Superior Double Room, 1 Double Bed (Premium)

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Novotel Brussels Airport ratings based on 8 Verified Reviews

Review Summary
4.2 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Novotel Brussels Airport

Everyone (5) Couples (1)
5 out of 5
Parking very crowded.

Posted by , from Kirtland on Aug 17, 2023

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4 out of 5
What I expected. No surprises.

Posted by on May 29, 2023

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4 out of 5
Well taken care of and included shuttle to the airport.

Posted by , from SALEM on Dec 3, 2022

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Comment from Hotel Management

Dec 7, 2022 by Your Novotel Brussels Airport Team

Dear Nunziatina,We would like to thank you for this high rating.It's great to know you appreciated our convenient location and free shuttle service which is ideal for those travelling to and from the airport. We look forward to the pleasure of welcoming you back. Many thanks again,Your Novotel Brussels Airport Team

5 out of 5
Friendly staff and helpful.

Posted by on May 30, 2022

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Comment from Hotel Management

Jun 23, 2022 by Gilles H., Front office Manager

Dear Susan, Thank you for taking the time to let us know your opinion of your recent stay. Your kind mention of the welcome you received upon your arrival are much appreciated. We do try to make sure all our guests have the best experience they can with us and we will always go that 'extra mile' to ensure your expectations are met. We look forward to welcoming you back for another excellent experience with us. Kind regards, Gilles H., Front office Manager

5 out of 5
It was a very comfortable and friendly hotel, the staff was very friendly and helpful. There was a lot of different areas to relax and enjoy quality time.

Posted by , from Lindenhurst on Apr 8, 2022

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Comment from Hotel Management

Apr 11, 2022 by Sébastien Lesbegueries, General Manager

Dear John, We appreciate that you took the time to review your recent stay. We are delighted you had a pleasant experience and appreciated our team members who strive to ensure you have the best experience possible. We all hope to welcome you back in the future. Best wishes, Sébastien Lesbegueries, General Manager

4 out of 5
The location was ideal and the facilities very good with a restaurant and bar on site. The bus to get there was on time and efficient but finding it at the airport was a little difficult at first as the directions from the hotel do not tell you where to get it and it is mis-marked at the airport. Hotel shuttle signs poit you to the left when in fact the hotel shuttle bus is all the way to the right with the standard buses. Do make sure you ask someone. It is a regular bus with the "Novotel Hotel" name on it but it makes a loop serving several hotels.

Posted by , from Boulder, Colorado on Oct 16, 2019

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Comment from Hotel Management

Oct 22, 2019 by Fred De Deken, General Manager

Dear Guest, Thank you for taking the time to share your review. We are sorry for any inconvenience caused. Your feedback regarding our shuttle service has been duly noted. Also, we have passed your remarks to the relevant department. Nevertheless, we are pleased to know that you enjoyed your stay and our hotel and location met your expectations. Thank you again for your feedback; we hope that you will return. Kind regards, Fred De Deken, General Manager

3 out of 5
Very clean and convenient location to airport. Slow and understaffed for check in, very rude on check out. In general, staff at restaurant were pleasant, but front desk was not at all welcoming.

Posted by on Mar 30, 2019

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Comment from Hotel Management

Apr 1, 2019 by Fred De Deken, General Manager

Dear Guest, We are grateful to you for taking the time to share your review. It is nice to know that you found our location to be convenient for the airport. We are however very concerned about the experience which you had with our reception team. I will personally be investigating the matter and make sure this does not happen again as we attach great importance to customer satisfaction. Nevertheless, we thank you for highlighting the high standards which our hotel upholds when it comes to hygiene. We hope to be able to welcome you back in the future. Kind regards,

4 out of 5

Posted by on Sep 6, 2022

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Comment from Hotel Management

Dec 7, 2022 by Your Novotel Brussels Airport Team

Dear Nasser,We would like to thank you for your rating of your recent stay.We are glad that this was to your satisfaction.We would love to know how we could have improved your experience with us.We look forward to welcoming you again. Best regards,Your Novotel Brussels Airport Team

Property Features

There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. A business center and meeting rooms are available. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 4358 square feet (405 square meters) and includes conference space. A fitness center, a terrace, and tour/ticket assistance are also featured at the family-friendly Novotel Brussels Airport. A roundtrip airport shuttle is free at scheduled times. Parking is available for a fee. This 3-star Machelen hotel is smoke free.

  • 1 building
  • 209 guestrooms or units
  • 5 levels
  • Meeting rooms
  • 4358 sq ft of conference space
  • 405 sq m of conference space
  • Built in 1972
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Game room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Arcade/game room
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Zaventem Station (2.3 km / 1.4 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Novotel Brussels Airport offers 209 accommodations with minibars and safes. LCD televisions come with satellite channels. Bathrooms include separate bathtubs and showers and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Coffee maker
  • Separate shower and tub
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM to 9:30 AM and on weekends from 6:00 AM to 11:00 AM.

Foodsquare - This brasserie serves breakfast and lunch.

Wurlitzer Bar - This bar serves light fare only. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Handrails in stairways
  • Wheelchair accessible parking
  • In-room accessibility (in select rooms)
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination. The negative COVID-19 test result requirement applies to all guests aged 12 and up, and the test must have been administered no more than 24 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 12 and up.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: EUR 15 per pet, per night
  • Food and water bowls are available
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 18 years old

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)

This property accepts credit cards, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, Eurocard, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.

  • Staff temperature checks are not conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Carbon monoxide detector
  • LGBTQ friendly
  • Smoke detector
  • Service animals are allowed
  • Guests must provide health documentation
  • Service animals are exempt from fees/restrictions
  • Guests must provide a negative COVID-19 test result
  • Guests must provide proof of COVID-19 vaccination
  • Negative COVID-19 test result must have been issued within a specific period before check-in: 24 hours
  • Minimum age for negative COVID-19 test result requirement: 12
  • Minimum age for proof of COVID-19 vaccination requirement: 12
  • UnionPay
  • Property does not offer onsite COVID-19 testing
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Mobile key entry is not available
  • Protective clothing is not available to guests
  • Food service not has not been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Children stay free - maximum age 16
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Individually-wrapped food options are not available
  • Number of children who can stay free - 2
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 5.49 per room, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 24 per person
  • Self parking fee: EUR 12 per night
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Brussels Airport Novotel
  • Novotel Brussels Airport
  • Novotel Hotel Brussels Airport
  • Novotel Brussels Airport Hotel
  • Novotel Brussels Airport Hotel
  • Novotel Brussels Airport Machelen
  • Novotel Brussels Airport Hotel Machelen

You should know

  • Up to 2 children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National Rating

Hotelstars Union assigns an official star rating for properties in Belgium. This property is rated 3 stars.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.