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"I came two years ago and it was in better condition. There are gaps on the doors that you can see the aisle light coming through the side. The hotel n ... " More

By a verified traveler on Thu 25 Nov 2021

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Hotel Description

3-star hotel near Smithsonian National Air and Space Museum

Heart of Washington

A stay at this Capitol Hill hotel places you steps from Smithsonian National Air and Space Museum and within a 5-minute walk of National Mall. Capital One Arena and Washington Monument are also within 2 miles (3 km).

Renovated in 2015

This hotel features 2 coffee shops/cafés and a 24-hour gym. Traveling on business? Take advantage of the 7 conference rooms, as well as the 24-hour business center and free WiFi in public areas. You'll find a restaurant and a bar/lounge onsite for dining and drinks, along with a 24-hour front desk.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and coffee/tea makers, the 536 guestrooms also offer free WiFi and flat-screen TVs with satellite channels. Other amenities include pillow menus, free newspapers, and hair dryers.

Room, Accessible, Non Smoking (Hearing)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$99* Per night/room Dec 20 - Dec 21

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, Accessible, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, Accessible, Non Smoking

Bed Count 1 Twin Bed Maximum Occupancy 4 Max

Holiday Inn Washington Capitol - Natl Mall, an IHG Hotel ratings based on 58 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Holiday Inn Washington Capitol - Natl Mall, an IHG Hotel

Everyone (15) Couples (6) Family (26)
3 out of 5
I came two years ago and it was in better condition. There are gaps on the doors that you can see the aisle light coming through the side. The hotel needs to improve the facilities. The location is fantastic!

Posted by , from Clayton on Nov 25, 2021

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Comment from Hotel Management

Nov 29, 2021 by Laura

Good Afternoon, Thank you for taking the time to write us a review! We are sorry to hear that our hotel did not meet your expectations. We want to assure you that we take all complaints from our guests seriously and we hope you will give the Holiday Inn Washington Capitol another chance in the future.

2 out of 5
I was charged for $212.40 for parking that was included in my package now I have to go thru the effort of getting it credited back. I'm not happy.

Posted by on Nov 18, 2021

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Comment from Hotel Management

Nov 18, 2021 by Corrine

Kimberle, I am so sorry to hear that your bill is incorrect and we possibly made an error. If this has not been resolved please reach out to us directly. We want to make this right for you!

5 out of 5
Super comfortable and clean rooms, the hotel is in a super strategic place to get to know the city, close to everything.

Posted by , from Miami gardens on Oct 14, 2021

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Comment from Hotel Management

Oct 19, 2021 by Corrine

Elizabeth, thank you for sharing your feedback with us. We are delighted to know that our location was ideal for your DC travel needs. We hope to see you again in the future.

5 out of 5
Super nice staff and lots of improvements since last time I was here last (90’s) Only disappointment was the tube was badly stained with what looks like rust colored stain not sure but everything else was great and a great location will book here again

Posted by on Oct 13, 2021

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Comment from Hotel Management

Oct 19, 2021 by Corrine

Polly, thank you for staying with us again. We appreciate your feedback and look forward to seeing you the next time you are in DC.

5 out of 5
Just a great location, so convenient to everything.

Posted by on Oct 3, 2021

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Comment from Hotel Management

Oct 5, 2021 by Corrine

We are delighted to know that our location was ideal for your DC visit.

2 out of 5
Everything was fine the location was great they just need to concentrate on the homeless people in the courtyard once it starts getting a little dark but I feel that it was little bit unsafe

Posted by on Sep 28, 2021

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Comment from Hotel Management

Sep 28, 2021 by Corrine

Rochelle, thank you for choosing our hotel and sharing your feedback with us.

5 out of 5

Posted by on Aug 31, 2021

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4 out of 5
Staff was very helpful and pleasant! Room was clean. Air conditioner was very loud and not quite as cool as we would have liked.

Posted by on Aug 28, 2021

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Comment from Hotel Management

Aug 29, 2021 by Corrine

Allison, thank you for choosing to be our guest. We hope to see you again in the future.

3 out of 5
Location is great

Posted by on Aug 20, 2021

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Comment from Hotel Management

Aug 27, 2021 by Laura

Good Afternoon, Thank you for taking the time to write us a review! Your feedback is important to us, and we use it to provide a better experience for future guests. We are glad to hear you enjoyed your stay. We hope to see you back at Holiday Inn Washington Capitol again soon.

4 out of 5
53$ a night to park I thought was a bit much and fan in the bathroom quite working other then that this place was a breath of fresh air compared to some other hotels.

Posted by on Aug 16, 2021

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Comment from Hotel Management

Aug 16, 2021 by Laura

Hello, Thank you for taking the time to write us a review! Your feedback is important to us, and we use it to provide a better experience for future guests. We are glad to hear you enjoyed your stay. We hope to see you back at Holiday Inn Washington Capitol again soon.

About the Holiday Inn Washington Capitol - Natl Mall, an IHG Hotel

Location 550 C St SW, Washington, DC 20024

Renovations + Closures

The following facilities or services will be unavailable from May 21 2021 to December 31 2021 (dates subject to change):

  • Bar/Lounge(s)
  • Breakfast
  • Dining venue(s)
  • Swimming pool

The following facilities are closed on Sunday, Monday, Tuesday, Wednesday, and Thursday:

  • Bar/lounge

Property Features

There's a restaurant on site, as well as 2 coffee shops/cafés and a snack bar/deli. You can enjoy a drink at the bar/lounge. You'll find a 24-hour business center on site. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 8000 square feet (743 square meters) and includes conference space. A 24-hour fitness center, a terrace, and tour/ticket assistance are also featured at the business-friendly Holiday Inn Washington Capitol - Natl Mall, an IHG Hotel. Parking is available for a fee. A complete renovation of Holiday Inn Washington Capitol - Natl Mall, an IHG Hotel was completed in July 2015. This 3-star Washington hotel is smoke free.

  • 1 building
  • 536 guestrooms or units
  • 9 levels
  • 2 coffee shops
  • 8000 sq ft of conference space
  • 743 sq m of conference space
  • Built in 1980
  • Deli
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Microwave in a common area
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Long-term parking (surcharge) , Self parking (surcharge)

Transport

  • Train station: Washington Union Station (2.4 km / 1.5 mi)
  • Metro station: L'Enfant Plaza Station (0.3 km / 0.2 mi)
  • Parking: Self parking and extended parking available for a surcharge

Room Amenities

Holiday Inn Washington Capitol - Natl Mall, an IHG Hotel offers 536 accommodations with safes and complimentary newspapers. A pillow menu is available. Flat-screen televisions come with premium satellite channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Hypo-allergenic bedding
  • Pillow options
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

Capitol Bistro - This restaurant serves breakfast, lunch, and dinner.

Coffee Kiosk - This coffee shop serves breakfast only. Open daily.

Starbucks - This coffee shop serves breakfast and lunch. Open daily.

21st Amendment - Onsite restaurant. Open daily.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 100.00 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 150 lbs)
  • Food and water bowls are available
  • Service animals are exempt from fees

Policies

This property is managed by a professional host; the provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, and debit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, and debit cards. Cash is not accepted.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; guests can access their rooms with a mobile device. Contactless check-out is available. Individually-wrapped food options are available for breakfast, lunch, and dinner. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Staffed front desk
  • LGBTQ friendly
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Food service not has not been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Parking height restrictions apply
  • Individually-wrapped food options are available for dinner
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self parking fee: USD 53.10 per day (in/out privileges)
  • Covered extended parking fee: USD 53.10 per day
  • Pet fee: USD 100.00 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Hotel Washington-Capitol
  • Holiday Inn Washington-Capitol
  • Washington-Capitol Holiday Inn
  • Holiday Inn Washington-Capitol Hotel
  • Holiday Inn Washington - Capitol Hotel Washington Dc
  • Washington Dc Holiday Inn
  • Holiday Inn Capitol
  • Holiday Inn Washington Dc
  • Holiday Inn Washington Capitol
  • Holiday Inn Washington Capitol Natl Mall
  • Holiday Inn Washington Capitol - Natl Mall, an IHG Hotel Hotel

You should know

  • The outdoor pool opens for the season in May.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.