4/10 Poor
Tina Marie
Feb 24, 2024
Liked: Cleanliness
Disliked: Staff & service, room comfort
Changed and not for the better
We have stayed at this hotel in the past and it was very nice. Not this time.
Our room was #818. When we arrived, we noticed the safe was not working so we called the front desk. Someone came immediately and fixed it. Then we found out the toilet handle and television did not work. The toilet was quickly fixed but after reporting two more times, the television was never fixed. I guess it wasn’t considered a priority.
The room was clean. Good strong shower with nice hot water. Bed mattress was very old and lumpy and the sheets did not smell freshly cleaned.
Front desk was absolutely not helpful. I asked if they sold stamps and was told no. Then I asked if I could mail post cards and the receptionist rudely replied, “no we do not have that kind of service and the post office is closed so you cannot mail anything.” A vendor outside advised us where we could buy postage and mail our postcards (a block away). It’s sad a “5 star” hotel provided such poor service. Not the hotel I remember from my last visit.
Also, two other ladies who were on our cruise were mugged near the hotel and they advised the staff didn’t offer any kind of assistance when notified or offered to contact police.
I probably will stay at another hotel in the future.
Tina Marie
Stayed 2 nights in Feb 2024