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"I really enjoyed my visit at this hotel. Everything was good. Service was excellent and employees were very attentive. During meals time, couple of th ... " More

By a verified traveler on Tue 04 Jun 2019

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Hotel Description

3-star beach hotel with 2 restaurants

Steps from the beach

A stay at this Bocagrande hotel places you steps from Centro Comercial Nao and within a 5-minute walk of Bocagrande Beach. Rio Cartagena Casino and El Laguito Beach are also within half a mile (1 km).

Multiple dining options

This smoke-free hotel features 2 restaurants, a bar/lounge, and an outdoor pool. Enjoy the sauna and free perks like buffet breakfast and free self parking. A business center, free WiFi in public areas, and a snack bar/deli are also on offer.

Free WiFi, refrigerators

The soundproofed guestrooms offer free WiFi and free local calls. Plasma TVs come with cable channels, and other amenities include refrigerators and hair dryers.

Standard Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max
$87* Per night/room Nov 2 - Nov 3

Superior Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Hotel Dorado Plaza Bocagrande ratings based on 5 Verified Reviews

Review Summary
1.8 out of 5 2.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 2.5 out of 5.0
Hotel condition 2.0 out of 5.0

Guest reviews for Hotel Dorado Plaza Bocagrande

Everyone (2)
4 out of 5
I really enjoyed my visit at this hotel. Everything was good. Service was excellent and employees were very attentive. During meals time, couple of the employees were not too friendly, but in general everything was great. I had issue with my bed and it was replaced in no time. I was amazed now quick they replied and fixed the issue right away. Elevators were a little slow and hectic waiting too long for it. I will definitely will stay at Hotel Dorado Plaza again.

Posted by on Jun 4, 2019

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Comment from Hotel Management

Jun 5, 2019 by Community

Good afternoon dear guest Thank you for writing us about your experience at the hotel, remember that we are in the process of improvement to provide the best service. We apologize for the inconveniences presented and we hope you can come back to appreciate our improvements. Cordially Sandra Hechenique Community Manager Hotel Dorado Plaza

1 out of 5

Garbage and False Advertising

Pros: The Ocean View
Cons: Everything, it needs to be updated completely. Fired the General Manager, a paint job, better room management equipment, room service, better staff.
Location: The Beach, many resturants, shops, government buildings, location is one of the best.
I happen to enjoy staying at hotels and coming from the United States and dealing with brand names there is a set of expectations. ALL INCLUSIVE is not that at this hotel. The meals are not ALL INCLUSIVE, there are different bracelets. There check in and check out process is out dated. The rooms are nothing like the pictures describe in the ad. The elevator did not work, the really was no entertainment and 2 resturants, I asked my self where? There is just one big banquet room that is full of mole. Would I ever go back to this hotel, helllllllllllll no! They treat the traveler coming from the United States like crap. My advice to you is to stick to name brands and to read the reviews because this was one of the worst experiences I have ever had when it comes to staying at hotels. Even low brand names like the Comfort Inn in the U.S has better service.

Posted by , from West Palm Beach, Florida on Apr 1, 2015

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1 out of 5

very dated, needs improvement

Pros: nothing
Cons: everything, the rooms, the food, the bar, the stuff in the hotel is nice but the hotel is old and ugly.
The elevators did not work, the food was the same for the 5 days we stay, they really try to make our stay better but with the condition of the hotel is imposible, o.k location but if you are going to Cartagena , stay in "la ciudad amurallada" any hotel, is beautiful

Posted by , from New York on Mar 24, 2015

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2 out of 5

great staff-poor hotel

The staff is very friendly--the hotel lacks customer focus and the rooms are sub parr by US standards. The breakfast is a good selection of Colombian food choices, the lunches are acceptable, but the dinners are below standards, with mostly the same options as lunches. Economical, but plan to eat out and be dissatisfied with your room.

Posted by on Oct 16, 2010

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1 out of 5

Theft

Pros: Close restaurants, Free Internet
I would of recommended this hotel if it wasn't for the fact on the last day, we were permitted to leave our belongings in a secured room as our flight was scheduled for 6pm. When we were provided our belongings I noticed that my things were wet and that my cell phone had been stolen. Thank you Hotel Cartagena Plaza. I was travelling back to Canada with my daughter and needed my phone in case of emergency.

Posted by on Jan 11, 2013

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All-inclusive Details

All-inclusive room rates at Hotel Dorado Plaza Bocagrande are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Activities and facilities/equipment
Lessons/classes/games

  • Dancing

Entertainment

  • Onsite entertainment and activities

Not included

  • Gratuities

  • Onsite entertainment and activities included
  • Additional gratuities accepted
  • Gratuities not included
  • Dancing classes/lessons included

Property Features

Some rates at Hotel Dorado Plaza Bocagrande are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Hotel Dorado Plaza Bocagrande offers its guests an outdoor pool and a sauna. There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. WiFi is free in public spaces. You'll find a business center on site. Tour/ticket assistance, multilingual staff, and gift shops/newsstands are also featured at Hotel Dorado Plaza Bocagrande. Free self parking is available. This 3-star Cartagena hotel is smoke free.

  • 320 guestrooms or units
  • 13 levels
  • 2 buildings
  • 2 dining venues
  • Built in 1973
  • Buffet breakfast (free)
  • Bar or lounge
  • Deli
  • Towels for the beach
  • Business facilities
  • Conference space
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Beauty salon
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Hotel Dorado Plaza Bocagrande offers 320 air-conditioned accommodations with safes and hair dryers. Plasma televisions come with cable channels. Bathrooms include showers and complimentary toiletries. This Cartagena hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided daily.

  • Plasma television
  • Cable channels
  • Refrigerator
  • Shower
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 10:00 AM.

Onsite venue - This restaurant specializes in Italian cuisine and serves dinner only.

Onsite venue #2 - This restaurant specializes in seafood and serves dinner only.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a sauna.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Accessible bathroom
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Hotel Dorado Plaza Bocagrande

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash

Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available for breakfast, lunch, and dinner. Each guestroom is kept vacant for a minimum of 72 hours between bookings.

  • One child stays free
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Debit cards
  • Gap period enforced between guest stays - 72 hours

Fees

Guests will be asked to pay the following charges at the property:

  • For stays on or after January 1, 2022, residents of Colombia and non-residents staying 60 consecutive days or more will be charged a 19% national sales tax by the property at the time of stay. Travelers on a tourist visa will not be required to pay this tax. The tax may be charged where a room is shared by a taxable and a non-taxable guest.
  • Resort fee: COP 2900.00 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Dorado Plaza
  • Dorado Plaza Cartagena
  • Hotel Dorado Plaza
  • Hotel Dorado Plaza Cartagena
  • El Dorado Cartagena
  • Hotel Dorado Plaza Cartagena
  • Dorado Plaza Cartagena
  • Hotel Hotel Dorado Plaza Cartagena
  • Cartagena Hotel Dorado Plaza Hotel
  • Hotel Hotel Dorado Plaza
  • Dorado Plaza
  • Hotel Dorado Plaza
  • Dorado Plaza Bocagrande
  • Hotel Dorado Plaza Bocagrande Hotel
  • Hotel Dorado Plaza Bocagrande Cartagena
  • Hotel Dorado Plaza Bocagrande Hotel Cartagena

You should know

  • Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Columbian citizens). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.