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Palenque Casa Hotel BY HMC

4.0 star property
4-star hotel near Clock Tower

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Photo gallery for Palenque Casa Hotel BY HMC

Outdoor pool
Superior Room | In-room safe, free cribs/infant beds, rollaway beds, free WiFi
Coffee service
Standard Single Room | Bathroom | Shower, free toiletries, hair dryer, towels
Body treatments, body scrubs, facials, massages
Reviews
7.8

Good

Popular amenities

  • Hot TubHot TubHot Tub
  • Breakfast includedBreakfast includedBreakfast included
  • PoolPoolPool
  • SpaSpaSpa
  • Free WiFiFree WiFiFree WiFi
  • Parking includedParking includedParking included

Explore the area

Map
Calle del Jardin #39-118, San Diego, Cartagena, Bolivar, 130001
  • Popular LocationWalls of Cartagena3 min walk
  • Popular LocationClock Tower10 min walk
  • Popular LocationCartagena de Indias Convention Center14 min walk
  • AirportCartagena (CTG-Rafael Núñez Intl.)12 min drive

Room options

Standard Room

  • 215 sq ft
  • Sleeps 2
  • 1 Double Bed

Standard Twin Room

  • 215 sq ft
  • Sleeps 2
  • 2 Twin Beds

Standard Single Room

  • 161 sq ft
  • Sleeps 1
  • 1 Twin Bed

Superior Room

  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

Deluxe Room

  • 32 sq ft
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Cartagena

Cartagena Walled City stay.Within a 15-minute walk of this Cartagena Walled City hotel, you'll find Clock Tower and Cartagena de Indias Convention Center. Centro Comercial La Serrezuela and Fine Arts are also within half a mile (1 km).

What's nearby

  • Walls of Cartagena - 3 min walk
  • Clock Tower - 10 min walk
  • Bolivar Square - 13 min walk
  • Cartagena de Indias Convention Center - 14 min walk
  • San Felipe de Barajas Castle - 2 min drive

Getting around

  • Rafael Nunez Intl. Airport (CTG) - 12 min drive

Restaurants

  • Andrés Cartagena - 1 min walk
  • La Cevicheria - 4 min walk
  • Juan Del Mar Pizzeria Goumert - 3 min walk
  • La Juma Barr Cartagena - 3 min walk
  • Juan Valdez Café - 3 min walk

About this property

Palenque Casa Hotel BY HMC

4-star hotel near Clock Tower
Palenque Casa Hotel BY HMC offers its guests an outdoor pool and a spa tub. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. WiFi is free in public spaces.

A rooftop terrace, spa services, and multilingual staff are also featured at Palenque Casa Hotel BY HMC. An airport shuttle (available 24 hours) and a beach shuttle are available for a fee. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Cartagena hotel.

  • 16 guestrooms or units
  • 3 levels
  • Built in 1960
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Terrace on the roof
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Television in lobby
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Palenque Casa Hotel BY HMC offers 16 air-conditioned accommodations with safes and complimentary toiletries. 32-inch LED televisions come with cable channels.

Bathrooms include showers. This Cartagena hotel provides complimentary wireless Internet access. Housekeeping is offered daily and hair dryers can be requested.

Guests can pamper themselves by indulging in the onsite spa services. Services include facials, body scrubs, and body treatments.

Languages

English, Spanish

Property amenities

Family friendly

  • Free crib
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Beach shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception

Things to do

  • Outdoor pool
  • Spa tub
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • 32-inch LED TV with cable channels

Bedroom

  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels

More

  • Air conditioning
  • Safe

Policies

Check-in

Minimum check-in age: 18

Check-out

Check-out before 1 PM

Special check-in instructions

This property offers transfers from the cruise terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 8 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for COP 80000 per day.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: COP 60000 per room (roundtrip)
  • Rollaway bed fee: COP 80000 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and Diners Club.

We should mention

  • Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Columbian citizens). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 8 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Palenque Casa Hotel HMC Cartagena
Palenque Casa Hotel HMC
Palenque Casa HMC Cartagena
Palenque Casa HMC
Palenque Casa By Hmc Cartagena
Palenque Casa Hotel BY HMC Hotel
Palenque Casa Hotel BY HMC Cartagena
Palenque Casa Hotel BY HMC Hotel Cartagena

Frequently asked questions

How close is Palenque Casa Hotel BY HMC to the airport?

Palenque Casa Hotel BY HMC is 2.9 mi (12-min drive) away from the Rafael Nunez Intl. Airport (CTG) airport, the closest popular airport to the property.

Does Palenque Casa Hotel BY HMC have an airport shuttle?

Palenque Casa Hotel BY HMC offers an airport shuttle 24 hours a day, for a charge of COP 60000 per room, roundtrip.

How close is Palenque Casa Hotel BY HMC to the beach?

This hotel is 1.8 mi (9-min drive) from Bocagrande Beach and 3.2 mi (18-min drive) from El Laguito Beach. Don't forget your sunscreen!

Does Palenque Casa Hotel BY HMC offer free breakfast?

Palenque Casa Hotel BY HMC offers free buffet breakfast every day from 7 AM to 10 AM.

Is there a casino at Palenque Casa Hotel BY HMC?

No, there is no casino at this hotel, but Rio Cartagena Casino (8-min drive) is nearby.

What time is check-in at Palenque Casa Hotel BY HMC?

Check-in end time: anytime.

Is there free parking at Palenque Casa Hotel BY HMC?

This hotel offers free self parking.

Does Palenque Casa Hotel BY HMC have a pool?

Palenque Casa Hotel BY HMC features an outdoor pool.

Does Palenque Casa Hotel BY HMC have a restaurant?

Yes, there is a restaurant on site.

Does Palenque Casa Hotel BY HMC have a spa?

This hotel doesn't have a spa, but it does offer massages, facials, and body scrubs.

How close is Palenque Casa Hotel BY HMC to downtown Cartagena?

Palenque Casa Hotel BY HMC is 0.4 mi away from Cartagena.

Palenque Casa Hotel BY HMC Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 24 out of 68 reviews" "
Rating 8 - Good. 22 out of 68 reviews" "
Rating 6 - Okay. 14 out of 68 reviews" "
Rating 4 - Poor. 5 out of 68 reviews" "
Rating 2 - Terrible. 3 out of 68 reviews" "

7.4/10

Cleanliness

8.2/10

Staff & service

7.2/10

Property conditions & facilities

Reviews

8/10 Good

Eduardo, Miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location though difficult to find a parking spot
Stayed 1 night in Jul 2018

8/10 Good

Verified traveler

Liked: Staff & service
Disliked: Cleanliness
A lovely hotel close to restaurants and bars. But the room had a district smell of mould.
Stayed 2 nights in Jun 2018

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience
This hotel is in a great location, 10 min walk to everything. The staff was extremely helpful and friendly. The hotel has such a nice vibe, simple yet deliscious breakfast as well.
Stayed 2 nights in May 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nice staff. All rooms needs fixing.
Staff was wonderful. Very nice to me. However... There was something wrong with every area of the hotel. I booked a deluxe but was given the smallast room, with a view of the chair by the outdoor jacuzzi. I was smilingly led to a larger room but the room's jacuzzi was broken ("All the jacuzzs in the hotel are broken") and the window was boarded up with wood. My third room that they generously gave me, was nice, but the air conditioner had no frion. And I had to ask three times to fix it. Just as it became comfortable it was time to leave. With more proactive management, and lots of physical fixing, this pretty property could be nice. Staff are very very very sweet.

8/10 Good

Peter , Keswick , On

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend !!!
The hotel was in an excellent location and the staff was very friendly. Overall the hotel was amazing it was very clean and the amenities were fantastic! Would highly recommend to anyone travelling to Cartagena.
Stayed 7 nights in Jan 2018

10/10 Excellent

Véronique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We really enjoyed our stay! well located, great service, excellent breakfast!
Stayed 5 nights in Jan 2018

10/10 Excellent

Brittney, Austin, Tx

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful and cozy, great Walled City location.
I loved my Standard double room! It was cozy, colorful, and perfect for my week getaway yo Colombia. The staff were all super nice, helpful, and always smilimg! The hotel itself is super clean and lovely. Its in a great location, not too close to the buzz of center city, but close enough to walk everywhere. The only thing was my new was extremely firm, and I like firm beds, but it was super-super firm. If you have a problem with firm need, you may not like that. Other than that I recommend and I would definitely stay again!!!
Stayed 5 nights in Dec 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Got switched at the last minute
The Ratings above were for the Old Town B&B. The palenque people moved me to another hotel the day that I arrived. Claimed it was due to construction noise. The Old Town B&B was very nice and I will stay there again when I return.....
Stayed 2 nights in Jul 2017

8/10 Good

Zunilda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I recommend
Hotel was good and convenient. Near to airport

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place and staff
Casa Palenque was a great choice, the staff was incredibly helpful and friendly. They were always there to assist us, and even helped us book day trips during the days. The place is just like the pictures. The only down side is that there is a construction site right next door, and we were awake every day by 7-8am.