We paid for but did not stay at this property. Booked it using my expedia points with the balance on my c/c.We were looking for a pet friendly hotel.This hotel cost $37 CDN or so in points and $53 CDN on my card. I checked the pet policy and it said under 55 lbs. And thats all it said. We have 2 yorkies so thought no problem.hotel has a no refund/no cancellation policy. I didnt think this would be a problem. Expedia has always had correct info So I booked it. Then I get this long email from the property with all the rules and extra charges, including this, and its quoted..
Pet Policy : Small pets welcome with an additional 25.00 USD fee per stay per pet. Limit of 2 pets per room, with a maximum weight of 55 pounds. UN-REGISTERED PER PET, PER NIGHT IS A $100 FEE. Pets are NOT ALLOWED on beds or furniture at any time. Pets may not be left unattended in rooms or vehicles and must be leashed while outdoors at all times. Unregistered pets are not allowed on the property premises. So I immediately tried to get hold of hotel to ask why they did not state the pet fee. Called again, and they told me to take it up with Expedia, that they always give the correct pet info.
So called Expedia and said I was not interested in paying $50 USD for my dogs when it was not stated on the policies (STILL ISN'T BTW). Expedia said they had a no refund/cancel policy but they would call the hotel. Eventually notified by Expedia that no refund be given. False advert. Expedia.I WANT MY POINTS BACK