6/10 Okay
Nicola
Feb 26, 2024
Liked: Staff & service, property conditions & facilities, room comfort
Not a pleasant experience
Some of this stay was as advertised, a modern hotel with luxury decor. I didn’t eat here but the menu sounded delicious and was reasonably priced. The reception staff were helpful and friendly whenever I spoke to them.
I had booked a room with a spa bath - as a treat and more expensive for the room than I might have paid for a stay otherwise. However I was disgusted after using the spa bath when I discovered numerous black particles had been emitted by the jets. It was too late in the day to report it to the staff as they do not provide a night service, so I approached the receptionist next morning and she took my details to pass on to her manager.
Shortly afterwards I was offered a different room with a spa bath. I declined this and the manager was called and came to the reception. The managers manner was not pleasant or professional. When she arrived at the reception desk she didn’t acknowledge me or make any eye contact, let alone apologise for the problem. She was straight faced to the point of appearing sulky. She spoke only to the receptionist who repeated to me what the manager said to her about a different room with a shower, which I accepted. I was not offered any refund even though the room was cheaper. I had looked forward to my stay but I don’t think I will ever want to book a spa bath again in any other hotel/apartment. I’m just hoping now that I don’t develop any sort of infection.
Nicola
Stayed 2 nights in Feb 2024