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"Bar staff rude.. people in housekeeping didn’t restock. Front desk didn’t really know how to assist you with stuff " More

By a verified traveler on Sat 24 Aug 2019

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Hotel Description

3-star beachfront hotel with free WiFi

On the beach

With a stay at this Christiansted hotel, you'll be steps from Protestant Cay and Protestant Cay Beach. Christiansted National Historic Site and Scale House are also within half a mile (1 km).

Terrace, bar/lounge

A bar/lounge and a terrace are featured at this hotel, along with free self parking. WiFi in public areas is free. A garden, a computer station, and luggage storage are also on offer.


Bed Count 1 King Bed Maximum Occupancy 4 Max
$159* Per night/room Jun 17 - Jun 18

Superior Double Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Superior Suite, Partial Ocean View

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Hotel on the Cay ratings based on 21 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Hotel on the Cay

Everyone (12) Couples (2)
3 out of 5

Posted by on May 29, 2022

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4 out of 5

Posted by on Dec 27, 2021

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1 out of 5
Pictures on this site are really outdated. Has not been fixed since Hurricane 2 years ago. Restaurant closed, no watersports on site, pool closed. The mattress was horrible. Power went out after rain storm and we had no AC, water for 12+ hours. All of our food in mini fridge spoiled. One of the front desk staff was just plain rude and couldn't be bothered with helping us.

Posted by on Dec 4, 2019

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4 out of 5
Bar staff rude.. people in housekeeping didn’t restock. Front desk didn’t really know how to assist you with stuff

Posted by on Aug 24, 2019

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5 out of 5
Very comfortable and quiet room was clean staff was very helpful

Posted by on May 14, 2019

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5 out of 5
I loved that we had to take a ferry out to the island; it made it seem even more exotic, and it gave us a fantastic view! All the staff were very friendly and helpful, and the room was cozy! I would definitely stay here again.

Posted by on Apr 27, 2019

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4 out of 5
Great view. Some scattered junk in the back made it look a little too rustic. The empty water fountain at the entrance made it look run down. Loved the ferry boat ride and service

Posted by on Apr 24, 2019

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3 out of 5

Perfect location

Still needs major renovations/repair from hurricane. A bit disappointing if judging from online pics. Hotel is a true Caribbean gem & needs some serious TLC so it can be in its glory!

Posted by on Jul 19, 2018

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Comment from Hotel Management

Aug 28, 2018 by Jin

Thanks for staying with us. We appreciate your feedback!

4 out of 5
staff was very friendly and helpful. Beach on the cay was ideal for families. Room was clean, comfortable and quiet most of the time. When it was not quiet I only wish I had been invited to the party. Though hurricane Irma repairs are not complete I will stay at HOTC on all future trips to STX.

Posted by , from Texas on Jun 9, 2018

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Comment from Hotel Management

Jul 31, 2018 by Jin

Thank you!

5 out of 5

Perfect vacation

Pros: Location..location..location! Easy access to beach and the board walk.. The beach was very nice...clean..easy to enter water..nice chairs.
Cons: There is a outdoor foot wash but we would have liked a overhead shower to rinse the salt water off before entering the pool.
We loved the color of the water..the breeze..the staff was friendly and helpful . It was relaxing and if you wanted more to do...taking the ferry shuttle to the boardwalk was easy. The shuttle boat drivers were friendly and helpful. There are alot of good places to eat with variety at reasonable prices. The excursions we took with Big Beards,to Buck Island and Sweenys' Island tour we informative, educational and fun! Even though the hotel is older, it is part of the charm. The management is making improvements everyday. We travel alot and we think this is a little piece of heaven!

Posted by , from Green Bay, WI on May 2, 2017

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Property Features

As a guest of Hotel on the Cay, you'll find a terrace, barbecue grills, and multilingual staff. A computer station is on site and WiFi is free in public spaces. You can enjoy a drink at the bar/lounge. Hotel on the Cay also features a garden and a front-desk safe. Free self parking is available. Smoking is allowed in designated areas at this 3-star Christiansted hotel.

  • 53 guestrooms or units
  • 3 levels
  • 2 buildings
  • Towels for the beach
  • Front desk (limited hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Terrace
  • Garden
  • BBQ grill(s)
  • Computer for guest use
  • Smoking in designated areas
  • Bar or lounge

Family Friendly Amenities

  • Free WiFi
  • Kitchenette
  • Refrigerator
  • Microwave


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Free self parking


  • Parking: Free self parking

Room Amenities

Hotel on the Cay offers 53 air-conditioned accommodations with coffee/tea makers and ceiling fans. Rooms open to balconies. Beds feature premium bedding. Accommodations at this 3-star hotel have kitchenettes with refrigerators and microwaves. Bathrooms include showers. This Christiansted hotel provides complimentary wireless Internet access. Flat-screen televisions are featured in guestrooms. Housekeeping is offered daily and hair dryers can be requested.

  • In-room kitchenette
  • Private balcony
  • Flat-screen television
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower
  • Housekeeping (daily)
  • Hair dryer available
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Nearby Activities

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Jet skiing nearby
  • Boat tours nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Surfing/bodyboarding nearby
  • Fishing nearby
  • Kayaking nearby
  • Swimming nearby
  • Sailing nearby
  • Windsurfing nearby
  • Scuba diving nearby

Hotel Policies


  • Check-in time starts at 3:00 PM
  • Check-in time ends at 8:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 8:00 AM - 8:00 PM. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 8:00 AM - 8:00 PM.
Front desk staff will greet guests on arrival.


  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome


Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Debit cards not accepted
  • Staffed front desk
  • Social distancing measures are not in place
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures


Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: USD 50 (subject to availability)
  • Late check-out fee: USD 100 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cay Christiansted
  • Cay Hotel
  • Hotel Cay
  • Hotel Cay Christiansted
  • On The Cay Hotel
  • Hotel On The Cay St. Croix/Christiansted, U.S. Virgin Islands
  • On The Cay Christiansted
  • Hotel on the Cay Hotel
  • Hotel on the Cay Christiansted
  • Hotel on the Cay Hotel Christiansted

You should know

  • Guests may experience noise disturbance due to nearby construction work.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.