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Shangri-La Dubai

5.0 star property
Family-friendly 5-star hotel near Dubai Mall

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Photo gallery for Shangri-La Dubai

Poolside bar
Hypo-allergenic bedding, minibar, in-room safe, desk
Breakfast, lunch, dinner served; international cuisine
Property amenity
Interior entrance
Reviews
9.6

Exceptional

Popular amenities

  • Breakfast available
  • Pool
  • Spa
  • Parking includedParking includedParking included
  • Free WiFiFree WiFiFree WiFi
  • Restaurant

Explore the area

Map
Sheikh Zayed Road, P.o. Box 75880, Dubai, 0000
  • Popular LocationDubai Aquarium & Underwater Zoo4 min drive
  • Popular LocationDubai Mall5 min drive
  • Popular LocationBurj Khalifa6 min drive
  • AirportDubai (DXB-Dubai Intl.)18 min drive

Room options

View all photos for Suite, 1 Bedroom - Exclusive access to the Horizon Club Lounge and breakfast

Suite, 1 Bedroom - Exclusive access to the Horizon Club Lounge and breakfast | Hypo-allergenic bedding, minibar, in-room safe, desk

Suite, 1 Bedroom - Exclusive access to the Horizon Club Lounge and breakfast

  • 893 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Horizon Deluxe Room, 1 King Bed - Exclusive access to the Horizon Club Lounge and breakfast

Hypo-allergenic bedding, minibar, in-room safe, desk

Horizon Deluxe Room, 1 King Bed - Exclusive access to the Horizon Club Lounge and breakfast

  • 484 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

Horizon Deluxe, Room, 2 Twin Beds

  • 484 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Horizon, Executive Room - Exclusive access to the Horizon Club Lounge and breakfast

Hypo-allergenic bedding, minibar, in-room safe, desk

Horizon, Executive Room - Exclusive access to the Horizon Club Lounge and breakfast

  • 592 sq ft
  • Partial sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Horizon, Premier Room - Exclusive access to the Horizon Club Lounge and breakfast

Hypo-allergenic bedding, minibar, in-room safe, desk

Horizon, Premier Room - Exclusive access to the Horizon Club Lounge and breakfast

  • 710 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Sea View

Deluxe Room, 1 King Bed, Sea View | Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, Sea View

  • 484 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds, Sea View

Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Room, 2 Twin Beds, Sea View

  • 484 sq ft
  • Sea view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed, Burj View

Deluxe Room, 1 King Bed, Burj View | Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, Burj View

  • 484 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds, Burj View

Deluxe Room, 2 Twin Beds, Burj View | Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Room, 2 Twin Beds, Burj View

  • 484 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Picture-Perfect Room

Picture-Perfect Room | Hypo-allergenic bedding, minibar, in-room safe, desk

Picture-Perfect Room

  • 484 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

Similar properties

Exterior
JW Marriott Marquis Hotel Dubai
Pool
Spa
Kids pool
Parking included
4.7 out of 5, Exceptional, (1007)
The price is $176
per night
$221 total
includes taxes & fees
May 26 - May 27
JW Marriott Marquis Hotel Dubai

About the neighborhood

Dubai

City center retreat .Your stay at this Trade Center hotel places you within 3 miles (5 km) of Dubai Mall and Burj Khalifa. City Walk and Coca-Cola Arena are also within 2 miles (3 km).

What's nearby

  • Dubai Aquarium & Underwater Zoo - 4 min drive
  • Dubai Mall - 5 min drive
  • Dubai World Trade Centre - 5 min drive
  • Burj Khalifa - 6 min drive
  • Dubai Fountain - 6 min drive

Getting around

  • Financial Centre Station - 8 min walk
  • Dubai Intl. Airport (DXB) - 19 min drive

Restaurants

  • Al Safadi Restaurant - 14 min walk
  • ستاربكس - 5 min walk
  • Shawerma Alfarooj - 4 min walk
  • Bentoya - 13 min walk
  • Jones The Grocer - 16 min walk

About this property

Shangri-La Dubai

Family-friendly 5-star hotel near Dubai Mall
Shangri-La Dubai offers its guests a full-service spa, an outdoor tennis court, and an indoor pool. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi and wired Internet.

A business center and meeting rooms are available. An outdoor pool, a children's pool, and a health club are also featured at the luxury Shangri-La Dubai. An airport shuttle (available 24 hours) is available for a fee. Self parking and valet parking are free.

This 5-star Dubai hotel is smoke free.

  • 302 guestrooms or units
  • Meeting rooms
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Shangri-La Dubai offers 302 air-conditioned accommodations with minibars and safes. A pillow menu is available. LED televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, slippers, and bidets.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary newspapers and complimentary bottled water. Hypo-allergenic bedding and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

CHI, The Spa has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, Swedish massages, Thai massages, and facials. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Languages

Arabic, Chinese (Mandarin), English, Filipino, French, German, Hindi, Indonesian, Italian, Portuguese, Romanian, Russian, Spanish

Property amenities

Family friendly

  • Children's pool
  • Free crib
  • In-room babysitting (surcharge)
  • Indoor pool
  • Laundry facilities
  • Outdoor pool

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available for a fee: AED 150 for adults and AED 150 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant

Things to do

  • Children's pool
  • Fitness classes
  • Full-service spa
  • Health club
  • Indoor pool
  • Outdoor pool
  • Outdoor tennis court
  • Pilates classes
  • Racquetball/squash
  • Sauna
  • Steam room
  • Tennis lessons
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Elevator (43 inch wide door)
  • Magnifying mirror
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Entertainment

  • LED TV with premium satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bathrobes
  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 5:30 AM
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.
Meals are not included in the half board rate for children ages 11 and under. Meals for children can be requested onsite for a surcharge.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Shangri-La Dubai

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AED 150 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: AED 20.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AED 150 for adults and AED 150 for children
  • Airport shuttle fee: AED 350 per vehicle (one-way, maximum occupancy 3)
  • Rollaway bed fee: AED 150 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Carte Blanche, Eurocard, debit cards, and cash. This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La).

The listed child breakfast fee applies to guests age 11 and younger.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Dubai Hotel Shangri-la
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Shangri-la Hotel Dubai
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Shangri La Hotel Dubai
Shangri-La Dubai Hotel Dubai

Frequently asked questions

How close is Shangri-La Dubai to the airport?

Shangri-La Dubai is 8.2 mi (19-min drive) away from the Dubai Intl. Airport (DXB) airport, the closest popular airport to the property.

How much does it cost to stay at Shangri-La Dubai?

As of May 12, 2024, prices found for a 1-night stay for 2 adults at Shangri-La Dubai on Jun 6, 2024 start from $108.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Shangri-La Dubai have an airport shuttle?

Shangri-La Dubai offers an airport shuttle 24 hours a day, on request, for a charge of AED 350 per vehicle, one-way.

How close is Shangri-La Dubai to the beach?

This hotel is 14.2 mi (24-min drive) from Marina Beach and 3 mi (13-min drive) from La Mer North Beach. Don't forget your sunscreen!

Does Shangri-La Dubai offer free breakfast?

Free breakfast isn’t provided at Shangri-La Dubai, but buffet breakfast is offered for a fee of AED 150 for adults and AED 150 for children.

Is there a casino at Shangri-La Dubai?

No, there is no casino at this hotel.

What time is check-in at Shangri-La Dubai?

Check-in start time: 2:00 PM; Check-in end time: 5:30 AM.

Is there free parking at Shangri-La Dubai?

This hotel offers free self parking and valet parking.

Does Shangri-La Dubai have a pool?

Shangri-La Dubai features an indoor pool, an outdoor pool, and a children's pool.

Does Shangri-La Dubai have a restaurant?

Shangri-La Dubai is home to Dunes Cafe, which features international cuisine.

Does Shangri-La Dubai have a spa?

Pamper yourself with a day at CHI, The Spa, where you can enjoy body scrubs, aromatherapy, and massages.

How close is Shangri-La Dubai to downtown Dubai?

Shangri-La Dubai is 4.7 mi away from Dubai.

Shangri-La Dubai Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 836 out of 1008 reviews" "
Rating 8 - Good. 118 out of 1008 reviews" "
Rating 6 - Okay. 34 out of 1008 reviews" "
Rating 4 - Poor. 8 out of 1008 reviews" "
Rating 2 - Terrible. 12 out of 1008 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Christian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel is Amazing and Beautiful. The staff especially Jiignesh and Mujtaba made the stay even better. They treated us like royalty 🙏. The Hotel is located perfect to go everywhere. Is right at the center of all attractions. We definitely going again.
Stayed 7 nights in Mar 2024

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Justin

Liked: Cleanliness
Disliked: Property conditions & facilities
The view was nice and the staff were all friendly, however.. While staying here after the second day there was a leak. The leak spread from The bathroom into the room beside the minibar and the bed. This left the carpet wet, and was uncomfortable to walk on. After fixing the leak and trying to dry and cover the mess.. Instead of compensating me for the inconvenience I was given some fruit and around a mere 80 aed off the entire bill. I never actually got any discount because the deposit I put down was held and posted then they also charged me again for what was supposed to be what I paid at checkout. I should have been cleared of the other posted transaction, instead now I’m being told I have to wait for the other transaction. I hope this isn’t the average encounter here but this was my experience. I have never had an experience like this in my travels. All other hotels I have stayed at my deposits were always immediately released and if there was a problem with my room I got a complimentary upgrade. They did not seem interested in making sure I was comfortable and treated fairly as a guest. Regardless of a leak being out of their control I expect near perfection from a 5 star hotel.

6/10 Okay

Moon Hyung

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

Karen Jane

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very large rooms loved the Horizon club extras nice pool friendly service from all staff
Stayed 7 nights in Feb 2024

10/10 Excellent

jackson

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
service is amazing
Stayed 1 night in Jan 2024

10/10 Excellent

Tony

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is nice, location is convenient enough. However, what sets this Shanghai-La apart was their management team and the hotel staffs, we felt genuinely welcomed and every staffs that we came across was very friendly and hospitable. Especially Horizon Club staffs Janeth, Rajiv and Keith, they all served us exceptionally well, a beyond 5 star service especially from Janeth, on our very last afternoon Janeth personally cut and prepared a fruit platter for us and had made us tea to go just before we checked out, we were deeply touched by their outstanding services. House keeping Aslam not only placed a vase with roses in our room but had left a handwritten note to thank us, very nice personal touch. Managers at the lobby performed equally well, very accommodating and have arranged a late checkout for us without our request, our flight was 1:55am in the morning, being able to relax in our room and the Horizon Lounge had made our stay at this Shangri-La Dubai extra relaxing and comfortable. Overall, we are more than satisfied with everyone’s service at this hotel. We initially stayed three nights but had returned for additional three nights at this hotel solely because of the staff’s excellent and exceptional services. Great job everyone at the Shanghai-La Dubai, your upper management should be very proud of all of you and the hotel!
Stayed 2 nights in Jan 2024

10/10 Excellent

jackson

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
service is a 10/10 everyone remembers your name
Stayed 2 nights in Jan 2024

10/10 Excellent

Tony

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most we like about this is their friendly and hospitable staffs.
Stayed 3 nights in Feb 2024

8/10 Good

Parveen

Liked: Staff & service
Overall ok but bathroom faucets and shower leaking
Stayed 4 nights in Jan 2024