Hockey parents partying in lobby until 2am while kids under 10yrs old ran the hotel. On 3 floors. Not just one. When complained, the front desk said their was nothing they could do about it. That they can’t ask the parents to parent their children. Two night of no sleep. Kids running up and down hallways, jumping off furniture, yelling. Front desk said that this just come with the territory when hockey families stay. That they are just bad parents and we had to live with it. It was so out of control. We have never in 10 years of traveling dealt with anything this bad and the hotels staff’s lack of help to manage the situation. The lobby looked like a daycare most of the time.
In addition to this, our room was still dirty when we checked in. I cleaned out the fridge and brought the food to front desk, cleaned the dirty shower out, and after waiting patiently til day 2 for cleaning people to refill the empty soap bottles in the shower, had to go down and get it myself. And beds are rock hard. Also watched the breakfast lady, using her hands, scoop the sausages in handfuls into the pan and used her hands to refill the egg omelettes. Just gross.
So needless to say, this place was awful. First time at a Tru Hotel and worst experience to date! Oh and your pancake machine is junk!!