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4.0 out of 5

"Great location! Friendly staff " More

By a verified traveler on Sun 03 Jul 2022

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Hotel Description

4-star spa hotel near Princes Street

Heart of Edinburgh

Within a 15-minute walk of this Old Town Edinburgh hotel, you'll find Royal Mile and University of Edinburgh. Princes Street and Edinburgh Playhouse Theatre are also within half a mile (1 km).

Full-service spa, dining

A full-service spa, an indoor pool, and a restaurant are all featured at this smoke-free hotel. Traveling on business? Take advantage of the business center and free WiFi in public areas. You'll appreciate the gym, bar/lounge, and laundry facilities.

City Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
$169* Per night/room Sep 4 - Sep 5

Duplex Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Master Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Double Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Double Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Twin Room, 2 Twin Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Apex Waterloo Place Hotel ratings based on 6 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Apex Waterloo Place Hotel

Everyone (1) Couples (1) Family (2)
5 out of 5
friendly staff

Posted by on Jul 31, 2022

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Comment from Hotel Management

Aug 1, 2022 by Ali

Dear Steven, Thank you for taking the time to provide us with a review of your stay here. We are very happy to see that you enjoyed your time in Edinburgh. We would love to see you again soon! Kind regards, Ali

5 out of 5
Great location! Friendly staff

Posted by on Jul 3, 2022

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Comment from Hotel Management

Jul 4, 2022 by George

Dear Ann, Thank you for your review. W and very happy to receive such hearty feedback and we would love to see you again at our property. Thank you so much again.

2 out of 5
The check in was a nightmare each time. Reservations could not be found and then after check in, my group wasn’t found in the system. One of two elevators was in op for the entire time and so was the wheelchair lift. Making a spa appointment was impossible.

Posted by on Jun 11, 2022

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Comment from Hotel Management

Jun 14, 2022 by Rita Marques

Dear Carol Thank you for staying with us at Apex Waterloo Place and for finding the time to complete our post-stay survey/ write a review, providing valuable feedback on your experience. We are some of the issues that made the stay less than perfect for you. We strive for all our guests to leave wanting to return, and sadly, on this occasion, this appears to not have happened. I can assure you I have taken note of your feedback and I plan to implement your suggestions in the future. Please do not hesitate to contact myself directly if you decide to return, we will endeavour to ensure you have a lovely stay. Thank you for your time, Rita Marques Duty Manager

2 out of 5
Elevator and wheelchair life was out of service for a week. Our group check in was a nightmare each time we arrived. Reservations weren’t correct and then after check in names were not found in the system.

Posted by on Jun 11, 2022

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Comment from Hotel Management

Jun 14, 2022 by Rita Marques

Dear Carol, Please see the reply your previous review Kind Regards Rita

5 out of 5
There are so many amazing qualities of this hotel, but the most outstanding was the customer service -- head and shoulders above any place we stayed on our trip through the UK. This staff go way above and beyond what is expected -- and they are really an amazing bunch of folks. We loved this place!

Posted by on Jul 23, 2019

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5 out of 5
Amazing hotel with super friendly and helpful staff! They could not do enough to make our stay any more comfortable. Even held part of our luggage while we took a two day side trip and had our luggage waiting in our new room when we came back. Perfect location... close to everything but enough set back that we were able to get out and away from all of the crowds. We will DEFINITELY be back!

Posted by , from Charlottesville Virginia on Oct 20, 2018

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Property Features

Apex Waterloo Place Hotel offers its guests a full-service spa, an indoor pool, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. You'll find a business center on site. A fitness center, spa services, and tour/ticket assistance are also featured at the business-friendly Apex Waterloo Place Hotel. This 4-star Edinburgh hotel is smoke free.

  • 1 building
  • 184 guestrooms or units
  • 8 levels
  • Built in 1819
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Offsite parking discounted rates available

Transport

  • Train station: Edinburgh Waverley Station (0.3 km / 0.2 mi)

Room Amenities

Apex Waterloo Place Hotel offers 184 air-conditioned accommodations with safes and complimentary bottled water. Pillowtop beds feature premium bedding. 40-inch LED televisions come with digital channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include designer toiletries and complimentary toiletries. This Edinburgh hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Pillowtop beds
  • In-room dining (24 hours)
  • LED television
  • Digital channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Housekeeping (daily)
  • Local calls (free)
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 7:00 AM to 10:30 AM and on weekends from 7:30 AM to 11:00 AM.

Apex Waterloo Place Hotel has a restaurant serving breakfast, lunch, and dinner.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.

Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision. Guests under 18 years old are not allowed in the health club.

  • Golfing nearby

Spa Services

PURE Spa has 3 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily.

  • Number of treatment rooms 3
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Sauna in spa
  • Prenatal massage
  • Steam room in spa
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Accessible bathroom
  • Handrails in hallways
  • Roll-in shower
  • Handrails in stairways
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 2:30 PM
  • Check-in time ends at 2 AM
  • Minimum check-in age is: 18

Special check-in instructions:

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 11 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 17 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

  • One child stays free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Debit cards
  • Online penalty collection
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between GBP 17.50 and GBP 17.50 per person (approximately)
  • Offsite parking fee: GBP 21 per day (0.2 mi away; open 24 hours)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Apex Hotel Waterloo
  • Apex Waterloo
  • Apex Waterloo Hotel
  • Apex Waterloo Place
  • Apex Waterloo Place Edinburgh
  • Apex Waterloo Place Hotel Edinburgh
  • Hotel Apex Waterloo Place
  • Waterloo Apex
  • Waterloo Apex Hotel
  • Waterloo Place Apex
  • Apex Waterloo Place Hotel Edinburgh, Scotland
  • Hotel Apex Waterloo Place
  • Apex Waterloo Place Hotel Edinburgh
  • Apex Waterloo Hotel Edinburgh
  • Apex Waterloo Place Hotel Hotel
  • Apex Waterloo Place Hotel Edinburgh
  • Apex Waterloo Place Hotel Hotel Edinburgh

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 17 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

National Rating

This establishment has received its official star rating from VisitScotland, the National Tourist Board for Scotland.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.