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Hilton Edinburgh Carlton

4-star property
19 North Bridge, Edinburgh, Scotland 1-855-201-7819
4.2 out of 5
Very good!
See all 13 travelocity Reviews

"I got down at Waverly station and reaching the hotel was a big effort. the elevation difference between the streets for the station and the hotel is e ... " More

By a verified traveler on Tue 09 Aug 2022

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Hotel Description

4-star hotel near Edinburgh Castle

City center stay

A stay at this Old Town Edinburgh hotel places you steps from Royal Mile and a 5-minute walk from Princes Street. Edinburgh Castle and University of Edinburgh are also within half a mile (1 km).

Business services

This hotel features a restaurant, a 24-hour gym, and a bar/lounge. Traveling on business? Take advantage of the business center and free WiFi in public areas. Express check-in, express check-out, and a computer station are also on offer.

Room, 1 Double Bed, Accessible

Bed Count 1 Full Bed Maximum Occupancy 3 Max
$182* Per night/room Oct 30 - Oct 31

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite, 1 King Bed (Lounge Access)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Room, 1 Queen Bed, Business Lounge Access

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Hilton Edinburgh Carlton ratings based on 13 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hilton Edinburgh Carlton

Everyone (3) Couples (2) Family (8)
1 out of 5
The towels had holes, no hand towels no ice bucket no ice machine no frig no vacuuming. There were no rooms available at 3:00 PM, no rooms. We were told is we signed up for Hilton rewards we could check in early. We have Hilton rewards and still no room available. The manager was not able to satisfy us so we checked out early Wednesday. She said she would contact you for a refund and still have not heard anything. This is not in my opinion a four star hotel.

Posted by on Apr 12, 2023

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Comment from Hotel Management

Apr 16, 2023 by Connor

Dear John, Thank you for taking the time to review your stay with us. We are disappointed to hear about your experience with us not reaching the levels of service we expect of ourselves. We thrive as a team to create the most positive and welcoming of stays and i can see we have not managed to create this on your stay. The team and I will look further into your stay and work tirelessly to ensure our standards are kept where we expect them. I hope we are able to welcome you back to Hilton Edinburgh Carlton in the future to make amends. Best Wishes, Connor Assistant Night ManagerHilton Edinburgh Carlton

3 out of 5
I got down at Waverly station and reaching the hotel was a big effort. the elevation difference between the streets for the station and the hotel is enormous.

Posted by , from SARATOGA on Aug 9, 2022

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Comment from Hotel Management

Aug 20, 2022 by Heather

Thank you for your feedback. Edinburgh is a very hilly city, however maybe going through the train station and along North Bridge will be an easier way to get to the hotel next time.

4 out of 5
Great location and the facilities are wonderful. The only issues we faced with housekeeping could easily be fixed with staffing which I'm sure is difficult post covid.

Posted by , from DENVER on Apr 1, 2022

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Comment from Hotel Management

Apr 13, 2022 by Damien

Dear Jeff Many thank for your high scoring review of your recent stay We hope to welcome you back soon Kind regards Damien | Guest Relations

5 out of 5
The location is perfect and the staff was helpful and patient

Posted by on Jan 1, 2020

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Comment from Hotel Management

Jan 4, 2020 by Irene

Dear guest, Thank you very much for taking the time to share your experience with us. We’re delighted to see such positive feedback and will be sure to share with our team. We look forward to welcoming you back again soon! Kind regards,

5 out of 5
Concierge staff was top notch. So helpful and friendly!

Posted by on Nov 30, 2019

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Comment from Hotel Management

Dec 1, 2019 by Albert Martin

Dear guest, Thanks for sharing your praise about our concierge staff, we are very happy to have them working with us! I hope the rest of your stay was of your satisfaction and we can welcome you back soon. Kind regards

5 out of 5

Posted by on Nov 20, 2019

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Comment from Hotel Management

Nov 20, 2019 by Albert Martin

Dear guest, Thank you very much for taking the time to share your experience with us. We’re delighted to see such positive feedback and will be sure to share with our team. We look forward to welcoming you back again soon! Kind Regards,

2 out of 5

Posted by on Nov 12, 2019

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Comment from Hotel Management

Nov 13, 2019 by Albert Martin

Dear guest, Thanks for letting us know about your stay with us. I am sorry to see that your stay fell short our standard we are supposed to deliver, apologies for that. Kind regards

4 out of 5

Posted by on Oct 1, 2019

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Comment from Hotel Management

Oct 8, 2019 by Clodagh- Front Office Manager

Dear Anonymous, Thank you for taking the time to share your feedback with us. We hope that you enjoyed your time in Edinburgh and hope to see you again soon. Kind Regards,

5 out of 5
This property is centrally located to the Royal Mile. Nice restaurants, and great pubs. The rooms were very quiet. I would stay here again.

Posted by on Sep 9, 2019

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Comment from Hotel Management

Sep 14, 2019 by Albert Martin

Dear guest, Thank you very much for taking the time to share your experience with us. We’re delighted to see such positive feedback and will be sure to share with our team. We look forward to welcoming you back again soon! Kind Regards

5 out of 5
The hotel is located in a great spot that is right in the heart of Edinburgh. It's an easy walk to the Castle, Arthur's seat, new town, and many other sites. Great facilities and rooms only add to the benefits.

Posted by on Aug 19, 2019

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Comment from Hotel Management

Aug 21, 2019 by Clodagh- Front Office Manager

Dear Jack, Thank you so much for taking the time to share your feedback with us. We're so happy to see that you found our hotel to be a great base for your trip. We hope you come back soon!

About the Hilton Edinburgh Carlton

Location 19 North Bridge, Edinburgh, Scotland EH1 1SD

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business center and meeting rooms. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A 24-hour fitness center, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly Hilton Edinburgh Carlton.

  • 211 guestrooms or units
  • 7 levels
  • Meeting rooms
  • Built in 2016
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • Water dispenser
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Offsite parking discounted rates available

Transport

  • Train station: Edinburgh (ZXE-Edinburgh Waverly Train Station) (0.2 km / 0.1 mi)
  • Metro station: St Andrew Square Tram Stop (0.6 km / 0.4 mi)

Room Amenities

Hilton Edinburgh Carlton offers 211 air-conditioned accommodations with laptop-compatible safes and safes. Beds feature Egyptian cotton sheets and premium bedding. Flat-screen televisions are featured in guestrooms. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

  • In-room dining (24 hours)
  • Flat-screen television
  • Electric kettle
  • Egyptian cotton linens
  • Hypo-allergenic bedding
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (heating)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 7 AM to 10 AM.

Marco Pierre White - Onsite steakhouse.

Nineteen Hundred Bar - Onsite bar.

Late night fare is available from 24-hour room service.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Assistive listening devices available
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • In-room accessibility (in select rooms)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 4 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Noise-free guestrooms cannot be guaranteed

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, American Express, debit cards, and cash. Noise-free guestrooms cannot be guaranteed. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest education on local ecosystems and culture
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Children stay free - maximum age 4
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Number of children who can stay free - 2
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately GBP 7.00 per person
  • Rollaway beds are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Carlton Edinburgh
  • Hilton Edinburgh Carlton Scotland
  • Hilton Edinburgh Carlton Hotel
  • Hilton Carlton Hotel
  • Hilton Carlton
  • Hilton Edinburgh Carlton
  • Barcelo Edinburgh
  • Hilton Edinburgh Carlton Hotel
  • Hilton Edinburgh Carlton Edinburgh
  • Hilton Edinburgh Carlton Hotel Edinburgh

You should know

  • Up to 2 children 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National Rating

This establishment has received its official star rating from VisitScotland, the National Tourist Board for Scotland.

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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.