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Hotel Riu Palace Costa Rica - All Inclusive

4.5-star property
Playa Matapalo- Sardinal, Sardinal, Guanacaste 1-855-201-7819
3.6 out of 5
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See all 29 travelocity Reviews

"The hotel was clean and the staff was nice. The bedding linens were old and the bad was not comfortable. The overall experience was a 3.5 star. " More

By a verified traveler on Wed 29 Jun 2022

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Hotel Description

4.5-star beachfront property with 4 outdoor pools

On the beach

Within a 5-minute walk of the property, you'll find Nicoya Peninsula and Diamante Eco Adventure Park. Playa Matapalo and Haras del Mar Equestrian Center are also within 3 miles (5 km).

All-inclusive

This all-inclusive property features free water park access, a full-service spa, and a nightclub. Enjoy a day at the beach snorkeling, or relax with sun loungers. Bring the family and enjoy the children's pool, waterslide, and playground.

Junior Suite, Garden View (U)

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$280* Per night/room Oct 19 - Oct 20

Junior Suite (Superior (L))

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Family Suite, 2 Bedrooms (L)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Junior Suite, Ocean View (L)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, Jetted Tub, Ocean View (L)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite, Garden View (B2C-US)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Hotel Riu Palace Costa Rica - All Inclusive ratings based on 29 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Hotel Riu Palace Costa Rica - All Inclusive

Everyone (11) Couples (7) Family (8)
4 out of 5
The hotel was clean and the staff was nice. The bedding linens were old and the bad was not comfortable. The overall experience was a 3.5 star.

Posted by , from Lake Elsinore on Jun 29, 2022

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2 out of 5

Posted by on Jun 28, 2022

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2 out of 5

Posted by on Apr 27, 2022

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5 out of 5
We loved how remote the hotel was. Nightly entertaining was excellent. Employees and service were outstanding. Loved that we could see wild monkeys within a five minute walk. Covid testing was fast and efficient. We booked our tours right at the hotel and loved all of them.

Posted by on Apr 21, 2022

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1 out of 5
We booked the first four night of our Costa Rica Vacation at the Riu Palace though Travelocity. We landed with our five children pretty late, and checked in around 10:30 at night. Around 1:30am we were surprised with a phone call from the front desk saying that we had to pay $580.00 more a night or we needed to leave right now. That would have made our stay cost $1100.00 per night. We asked to speak to a manager and they said there was not a manager on staff at that hour of the night. We asked why we needed to spend more money and they said we did not have the correct ages of our children in the system . I assured them that when I made the booking I put in everyone’s age, and they allowed us to check in with our children to tow and did not say there was a problem. We told them we could not leave At 1:30 in the morning with five children, nor could we afford to spend $1100 a night to stay there, and that we would like to speak to a manager in the morning. The next morning we woke up, and were shocked by how we were treated. They were going to charge us the addition $580 for the night and if we canceled our reservation they were going to charge a huge penalty because we checked in. We would have never checked in had they told us there was a problem, but they waited until we had checked in and gone to sleep to pull this bate and switch. I got on line, put in my children’s ages and got the same rate we had been planning on spending. Do Not Stay Here!!!

Posted by on Apr 12, 2022

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Comment from Hotel Management

Apr 13, 2022 by Hotel Riu Costa Rica Online Reputation Manager

Dear Whitney, We very much regret to read your negative experience and we apologize for any discomfort, however, please allow us clarify that when the booking is made by third companies and not RIU, guests need to contact their booking channel regarding any discomfort with the reservation, since it was not made directly through Riu and it is the reservation company, who must kindly assist with these matters. Sincerely, Hotel Riu Costa Rica Online Reputation Manager

2 out of 5
Loved the pools. Room smelled of mold/mildew and all of my clothes, purses, and luggage came back with that smell after staying for only 3 nights. Most of the food had a bad aftertaste, but we did find some of the food we liked.

Posted by on Apr 7, 2022

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Comment from Hotel Management

Apr 11, 2022 by Online Reputation Manager

Dear Rachel , Thank you for sharing your feedback with us! We are sorry to hear about your disappointment. Unfortunately, humidity is something very typical of a tropical climate, however our internal system is created to mitigate this. We are looking forward to having the opportunity to welcome you back in the future, so that we can provide a better experience. We remain with warm regards, Hotel Riu Palace Costa Rica Online Reputation Manager

5 out of 5
The property is stunning so clean and welcoming

Posted by on Mar 15, 2022

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3 out of 5

Posted by on Dec 5, 2021

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3 out of 5
Room was dirty

Posted by on Oct 19, 2021

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Comment from Hotel Management

Oct 25, 2021 by Online Reputation Manager

Dear Abigail sophia, Thank you so much for your feedback regarding your recent stay. We place great importance on providing our guests with unforgettable experiences therefore we are sorry that the room´s cleaning did meet your expectations. Your observations will be shared with corresponding department for further consideration and we are looking forward to having another chance to welcome you back in the near future for a much better experience. We wish you all the best, Hotel Riu Palace Costa Rica Online Reputation Manager

5 out of 5
The Resort was very clean the staff was very accommodating I have no complaints about this property.

Posted by , from Dallas on Sep 28, 2021

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About the Hotel Riu Palace Costa Rica - All Inclusive

Location Playa Matapalo- Sardinal, Sardinal, Guanacaste

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • In-room minibar (all beverages included)
  • In-room liquor dispensers

Activities and facilities/equipment
Water activities

  • Kayaking
  • Rowing/canoeing
  • Surfing/body boarding

Not included

  • Surcharge for room service
  • Gratuities

  • Kayaking included
  • Rowing/canoeing included
  • Surfing/bodyboarding included
  • Buffet-style meals included
  • A la carte dining included
  • Additional gratuities accepted
  • Gratuities not included
  • All meals included
  • Limited meals offered through room service
  • All available beverages included
  • Minibar (all beverages included)
  • In-room liquor dispensers
  • Surcharge for room service

Property Features

Hotel Riu Palace Costa Rica - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. As a guest of Hotel Riu Palace Costa Rica - All Inclusive, you'll find a full-service spa, a complimentary water park, and 4 outdoor swimming pools. There are 4 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. You can enjoy a drink at one of the bars, which include a bar/lounge and a poolside bar. Free breakfast is served daily. WiFi is free in public spaces. A children's pool, a nightclub, and a 24-hour fitness center are also featured at the luxury Hotel Riu Palace Costa Rica - All Inclusive. Self parking is free. Smoking is allowed in designated areas at this Art Deco Sardinal property.

  • 1 building
  • 538 guestrooms or units
  • 6 levels
  • 4 dining venues
  • Built in 2012
  • Buffet breakfast (free)
  • Nightclub
  • Supervised kid's activities (free)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Grocery service (free)
  • Convenience store
  • Terrace
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • Free water park access
  • Number of outdoor pools - 4
  • Children's pool
  • Waterslide
  • Supervised childcare/activities (free)
  • Number of living rooms
  • Free WiFi
  • Grocery/convenience store
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Hotel Riu Palace Costa Rica - All Inclusive offers 538 accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Flat-screen televisions come with satellite channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Sardinal property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony
  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 7 AM to 10:30 AM.

Hotel Riu Palace Costa Rica - All Inclusive has 4 restaurants on site.

A complimentary grocery shopping service is offered and 24-hour room service is available.

Nearby Activities

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Playground on site
  • Volleyball on site
  • Beach volleyball on site
  • Kayaking on site
  • Windsurfing on site
  • Scuba diving nearby

Spa Services

Guests can indulge in a pampering treatment at the property's full-service spa, Renova Spa. Services include facials and body scrubs. The spa is equipped with a spa tub and a steam room. Guests under 17 years old are not allowed in the spa.

  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 17
  • Facial treatments
  • Body scrubs
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 11:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • Pets and service animals are not allowed at Hotel Riu Palace Costa Rica - All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 21 years old

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Minimum Spring Break check-in age is 21 years old. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.

  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are not available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Covid-19 Health Protocol (RIU)
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner

Hotel Names

  • Costa Rica Hotel Riu
  • Costa Rica Hotel Riu Palace
  • Costa Rica Palace
  • Hotel Riu
  • Hotel Riu Costa Rica
  • Hotel Riu Costa Rica All Inclusive
  • Hotel Riu Palace
  • Hotel Riu Palace Costa Rica All Inclusive
  • Palace Costa Rica
  • Hotel Riu Palace Costa Rica All Inclusive El Ocotal
  • Riu Palace Costa Rica El Ocotal
  • Riu Palace Costa Rica
  • Riu Palace Costa Rica All Inclusive El Ocotal
  • Riu Costa Rica Inclusive Ocot
  • Hotel Riu Palace Costa Rica All Inclusive
  • Hotel Riu Palace Costa Rica - All Inclusive Sardinal

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • Travelife
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.