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"We asked for a non-smoking room, but when went to the room it smelled of cigarette smoke very bad. We went back to the lobby to exchange rooms, but a
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By a verified traveler on Wed 04 Jul 2018
Hotel Description
Enjoy 5 restaurants at this 4-star Black Hawk resort
In historical district
Within a 10-minute walk of the resort, you'll find Monarch Casino Black Hawk and Bullwhackers Casino. Teller House and Central City Opera House are also within 2 miles (3 km).
Casino, outdoor pool
This smoke-free resort features a casino, a full-service spa, and 5 restaurants. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free valet parking. Enjoy the 2 spa tubs and get free self parking.
Free WiFi, refrigerators
Featuring conveniences like sitting areas and refrigerators, the 536 guestrooms also offer free WiFi and flat-screen TVs with satellite channels. Other amenities include room service, premium bedding, and separate bathtubs and showers.
Ameristar Casino Resort Spa Black Hawk ratings based on 51 Verified Reviews
Review Summary
4.0
out of 5
4.0 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.0 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Ameristar Casino Resort Spa Black Hawk
Everyone (31)Couples (5)Family (7)Other (1)
4 out of 5
It was great. The checkin was quick and easy. The rooms are big and very spacious.
Posted by a verified traveler on Feb 12, 2020
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Comment from Hotel Management
Feb 13, 2020
by Laurel T
Thank you for your feedback
1 out of 5
I would like to first say we drive two hours for my son birthday to Come to the hotel saying that are room was canceled and they were sold out?We cheated in before 9 pm Please let us know what you can do about the situation?
Thank you
Posted by a verified traveler on Jan 7, 2020
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Comment from Hotel Management
Jan 7, 2020
by Heather W.
Thank you for your feedback, do you have contact information so we may address the situation.
5 out of 5
Everything was beautiful rooms were clean and rooftop hot tub is to die for
Posted by a verified traveler on Oct 17, 2019
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Comment from Hotel Management
Oct 18, 2019
by Laurel T
Thank you for your feedback. We look forward to seeing you again
5 out of 5
Best place I've ever stayed! It was beautiful and I had a great time!
Posted by a verified traveler on Oct 14, 2019
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Comment from Hotel Management
Oct 15, 2019
by Heather W.
Thank you for staying with us and thank you for your feedback.
5 out of 5
Posted by a verified traveler on Sep 9, 2019
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Comment from Hotel Management
Sep 10, 2019
by Heather W.
We appreciate your feedback and thank you for staying with us!
3 out of 5
Loved my room. Nice size bathtub for a regular room. Loved the pool. Beautiful casino. I didn't like there was no information in the room regarding the amenities, restaurants, spa. Nothing letting me know what services were available or hours of operation.
Posted by a verified traveler on Sep 7, 2019
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Comment from Hotel Management
Sep 9, 2019
by Heather W.
Thank you for staying with us and thank you for your feedback.
5 out of 5
Large facility but very friendly staff. Nice room, bed not comfortable
Posted by a verified traveler on Aug 19, 2019
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Comment from Hotel Management
Aug 21, 2019
by Farah
Thanks for staying with us. We appreciate your feedback.
1 out of 5
Very rude people . They weren't knowledgeable about black hawk, and they l had no problem lying to my face
Posted by a verified traveler on Aug 5, 2019
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1 out of 5
Love the rooms and pool area.
Most of the Staff were extremely rude and not helpful at all. Couldn't get blanket after calling housekeeping 4 times...my husband is on blood thinners and always cold. When we went to the cashier to cash in alot of change that we had been saving and after standing in the line for over 20 minutes, one of the cashiers snatched the bag out of my husband's hand and in front of everyone rolled her eyes and said "I guess I'LL do it!" and she stomped off to the back room...it seemed as though we were incoveniencing her. When she came back she still was not friendly and slapped the cash down on the counter. It wasn't until she actually looked up at my husband, who is very attractive, that she finally smiled. The staff in the cafe were very rude as well, and the bartender at the main bar was too. We actually checked out early the same night instead of staying...it was our wedding anniversary...and drove back home to Westminster, CO in the middle of the night because my husband was so pissed off. We will never go back.
Posted by a verified traveler on Jul 15, 2019
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Comment from Hotel Management
Jul 16, 2019
by Ameristar Black Hawk
Dear Valued Guest,
Thank you for taking the opportunity to give us honest feedback on how we're doing. We are disappointed to find that you didn't receive exceptional service and that you decided to leave prior to finishing out your stay with us. We will be sharing your input with our resort leadership, so that we can make improvements toward the areas of concern you described.
Sincerely,
Ameristar Black Hawk
5 out of 5
Pillows are awesome! Shower heads could be better.
Posted by a verified traveler on Jun 24, 2019
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Comment from Hotel Management
Jun 24, 2019
by Heather W.
Thank you for your feedback and than ky ou for staying with us.
Ameristar Casino Resort Spa Black Hawk offers its guests a full-service spa, 2 spa tubs, an indoor pool, and an outdoor pool. There are 5 restaurants on site, along with a coffee shop/café. You can unwind with a drink at one of the 5 bars/lounges. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. A casino, a 24-hour fitness center, and a sauna are also featured at the business-friendly Ameristar Casino Resort Spa Black Hawk. Self parking and valet parking are free. This 4-star Black Hawk resort is smoke free.
536 guestrooms or units
5 dining venues
5 bars or lounges
Casino
Coffee shop
Ski equipment storage
Business center (24 hours)
Conference space
Breakfast available (surcharge)
Front desk (24 hours)
Express check-out
Staff is multilingual
Storage area for luggage
Front-desk safe
Concierge
Wedding services available
Terrace
Gift shop
Beauty salon
Newspapers in lobby (free)
Fireplace in lobby
ATM
Bellhop
Elevator
No smoking on site
Family Friendly Amenities
Family property
Outdoor pool
Indoor pool
Free WiFi
Refrigerator
Free cribs/infant beds
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
, Free valet parking
Transport
Airport: Denver, CO (DEN-Denver Intl.) (88.1 km / 54.8 mi)
Parking: Free valet parking and self parking
Room Amenities
Ameristar Casino Resort Spa Black Hawk offers 536 accommodations with safes and coffee/tea makers. Accommodations offer separate sitting areas and include desks. Beds feature premium bedding. 48-inch flat-screen televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers, complimentary toiletries, and hair dryers. This Black Hawk resort provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.
Sitting area
In-room dining (limited hours)
Flat-screen television
Satellite channels
Premium channels
Refrigerator
Coffee maker
Luxury bedding
Hypo-allergenic bedding
Separate shower and tub
Cribs (free)
Rollaway beds (surcharge)
Housekeeping (daily)
Hair dryer
Safe
Toiletries (free)
Iron and ironing board
Desk
Blackout drapes
Climate control (air conditioning)
Ensuite bathroom
Connecting rooms available
Food & Drink
Guests can enjoy cooked-to-order breakfast for a fee.
Timberline Grill - This restaurant serves dinner only.
Centennial Buffet - This buffet restaurant serves brunch, lunch, and dinner. Open daily.
Waypost Deli - This delicatessen serves lunch and dinner. Open daily.
Firside Kitchen - This restaurant serves breakfast, lunch, and dinner. A children's menu is available. Open daily.
Starbucks - Onsite coffee shop. Open daily.
Room service (during limited hours) is available.
Nearby Activities
2 spa tubs are on site along with an indoor pool and an outdoor pool. Other recreational amenities include a sauna and a 24-hour fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Snowboarding nearby
Golfing nearby
Snowmobiling nearby
Mountain biking nearby
Snowshoeing nearby
Hot springs nearby
Casino nearby
Downhill skiing nearby
Health or beauty spa nearby
Cross-country skiing nearby
Rafting nearby
Snow tubing nearby
Hiking/biking trails nearby
Golf lessons available nearby
Kayaking nearby
Spa Services
Ara Spa has 6 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub, and a steam room.
The spa is open daily. Guests under 18 years old are not allowed in the spa.
Number of treatment rooms 6
Couples treatment rooms
Manicures and pedicures
Body wraps
Body treatments
Body scrubs
Facial treatments
Aromatherapy treatments
Number of hot springs - 1
Hot stone massage
Deep tissue massage
Swedish massage
Prenatal massage
Sauna in spa
Spa tub in spa
Steam room in spa
Minimum age to access spa is 18
Sports massage
Detoxification wrap
Massages
Accessibility
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Wheelchair-accessible on-site restaurant
Visual alarms in hallways
Handrails in stairways
Wheelchairs available on site
Wheelchair accessible (may have limitations)
Accessible bathroom
Roll-in shower
Wheelchair-accessible public washroom
Wheelchair accessible parking
Wheelchair-accessible concierge desk
In-room accessibility
Wheelchair-accessible van parking
Braille or raised signage
Valet for wheelchair-equipped vehicle
Wheelchair-accessible registration desk
Wheelchair-accessible spa
Wheelchair-accessible pool
Wheelchair-accessible meeting spaces/business center
Hotel Policies
Check-in
Check-in time starts at 4 PM
Check-in time ends at 9 PM
Minimum check-in age is: 21
Special check-in instructions:
Level 1 of the property will not allow anyone under the age of 21. This includes no minors in the Buffet, Deli, Timberline Grill and Starbucks. Persons under the age of 21 can dine in the Fireside Kitchen or In Room dining. For more details, please contact the property using the information on the reservation confirmation received after booking.
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are available for USD 20.0 per night.
Free cribs (infant beds)!
Pets
No pets allowed, but service animals are welcome
Policies
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Prepaid credit cards/gift cards are not accepted as deposits for incidentals. A valid credit card must be presented at check-in. For more details, please contact the property using the information on the reservation confirmation received after booking.
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
Only service animals are allowed
Service animals are exempt from fees/restrictions
Debit cards
Fees
Guests will be asked to pay the following charges at the property:
Deposit: USD 50.00 per stay
Resort fee: USD 12.99 per accommodation, per night
The resort fee includes:
Pool access
Fitness center access
Internet access
Phone calls
In-room coffee
Parking
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Breakfast fee: between USD 10 and USD 30 per person (approximately)
Rollaway bed fee: USD 20.0 per night
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Ameristar Casino Resort Spa Black Hawk
Ameristar Casino Spa Black Hawk
Ameristar Resort
Ameristar Resort Spa
Ameristar Spa
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Black Hawk Ameristar Casino Resort Spa Black Hawk Resort
Resort Ameristar Casino Resort Spa Black Hawk
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Ameristar Casino Resort Spa
Ameristar Casino Spa
Ameristar Casino Black Hawk
Ameristar Casino Resort Spa Black Hawk Resort Black Hawk
Ameristar Casino Resort Spa Black Hawk Black Hawk
Ameristar Casino Resort Spa Black Hawk Hotel Black Hawk
Ameristar Casino Resort Spa Black Hawk Resort
Ameristar Casino Black Hawk
Ameristar Casino Black Hawk
Ameristar Casino Resort Spa Black Hawk Resort
Ameristar Casino Resort Spa Black Hawk Black Hawk
Ameristar Casino Resort Spa Black Hawk Resort Black Hawk
You should know
Pool access available from 7:00 AM to 11:00 PM.
Hot springs access available from 9:00 AM to 10:00 PM.
Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
