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4.0 out of 5

"We asked for a non-smoking room, but when went to the room it smelled of cigarette smoke very bad. We went back to the lobby to exchange rooms, but a ... " More

By a verified traveler on Wed 04 Jul 2018

Hotel Description

Enjoy 5 restaurants at this 4-star Black Hawk resort

In historical district

Within a 10-minute walk of the resort, you'll find Monarch Casino Black Hawk and Bullwhackers Casino. Teller House and Central City Opera House are also within 2 miles (3 km).

Casino, outdoor pool

This smoke-free resort features a casino, a full-service spa, and 5 restaurants. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free valet parking. Enjoy the 2 spa tubs and get free self parking.

Free WiFi, refrigerators

Featuring conveniences like sitting areas and refrigerators, the 536 guestrooms also offer free WiFi and flat-screen TVs with satellite channels. Other amenities include room service, premium bedding, and separate bathtubs and showers.

Deluxe Two Queen

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$93* Per night/room Feb 19 - Feb 20

Luxury King City View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Spa Suite King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe King

Bed Count 1 King Bed Maximum Occupancy 4 Max

Luxury Two Queen City View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Ameristar Casino Resort Spa Black Hawk ratings based on 51 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Ameristar Casino Resort Spa Black Hawk

Everyone (31) Couples (5) Family (7) Other (1)
4 out of 5
It was great. The checkin was quick and easy. The rooms are big and very spacious.

Posted by on Feb 12, 2020

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Comment from Hotel Management

Feb 13, 2020 by Laurel T

Thank you for your feedback

1 out of 5
I would like to first say we drive two hours for my son birthday to Come to the hotel saying that are room was canceled and they were sold out?We cheated in before 9 pm Please let us know what you can do about the situation? Thank you

Posted by on Jan 7, 2020

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Comment from Hotel Management

Jan 7, 2020 by Heather W.

Thank you for your feedback, do you have contact information so we may address the situation.

5 out of 5
Everything was beautiful rooms were clean and rooftop hot tub is to die for

Posted by on Oct 17, 2019

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Comment from Hotel Management

Oct 18, 2019 by Laurel T

Thank you for your feedback. We look forward to seeing you again

5 out of 5
Best place I've ever stayed! It was beautiful and I had a great time!

Posted by on Oct 14, 2019

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Comment from Hotel Management

Oct 15, 2019 by Heather W.

Thank you for staying with us and thank you for your feedback.

5 out of 5

Posted by on Sep 9, 2019

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Comment from Hotel Management

Sep 10, 2019 by Heather W.

We appreciate your feedback and thank you for staying with us!

3 out of 5
Loved my room. Nice size bathtub for a regular room. Loved the pool. Beautiful casino. I didn't like there was no information in the room regarding the amenities, restaurants, spa. Nothing letting me know what services were available or hours of operation.

Posted by on Sep 7, 2019

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Comment from Hotel Management

Sep 9, 2019 by Heather W.

Thank you for staying with us and thank you for your feedback.

5 out of 5
Large facility but very friendly staff. Nice room, bed not comfortable

Posted by on Aug 19, 2019

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Comment from Hotel Management

Aug 21, 2019 by Farah

Thanks for staying with us. We appreciate your feedback.

1 out of 5
Very rude people . They weren't knowledgeable about black hawk, and they l had no problem lying to my face

Posted by on Aug 5, 2019

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1 out of 5
Love the rooms and pool area. Most of the Staff were extremely rude and not helpful at all. Couldn't get blanket after calling housekeeping 4 times...my husband is on blood thinners and always cold. When we went to the cashier to cash in alot of change that we had been saving and after standing in the line for over 20 minutes, one of the cashiers snatched the bag out of my husband's hand and in front of everyone rolled her eyes and said "I guess I'LL do it!" and she stomped off to the back room...it seemed as though we were incoveniencing her. When she came back she still was not friendly and slapped the cash down on the counter. It wasn't until she actually looked up at my husband, who is very attractive, that she finally smiled. The staff in the cafe were very rude as well, and the bartender at the main bar was too. We actually checked out early the same night instead of staying...it was our wedding anniversary...and drove back home to Westminster, CO in the middle of the night because my husband was so pissed off. We will never go back.

Posted by on Jul 15, 2019

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Comment from Hotel Management

Jul 16, 2019 by Ameristar Black Hawk

Dear Valued Guest, Thank you for taking the opportunity to give us honest feedback on how we're doing. We are disappointed to find that you didn't receive exceptional service and that you decided to leave prior to finishing out your stay with us. We will be sharing your input with our resort leadership, so that we can make improvements toward the areas of concern you described. Sincerely, Ameristar Black Hawk

5 out of 5
Pillows are awesome! Shower heads could be better.

Posted by on Jun 24, 2019

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Comment from Hotel Management

Jun 24, 2019 by Heather W.

Thank you for your feedback and than ky ou for staying with us.

About the Ameristar Casino Resort Spa Black Hawk

Location 111 Richman St, Black Hawk, CO 80422

Property Features

Ameristar Casino Resort Spa Black Hawk offers its guests a full-service spa, 2 spa tubs, an indoor pool, and an outdoor pool. There are 5 restaurants on site, along with a coffee shop/café. You can unwind with a drink at one of the 5 bars/lounges. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. A casino, a 24-hour fitness center, and a sauna are also featured at the business-friendly Ameristar Casino Resort Spa Black Hawk. Self parking and valet parking are free. This 4-star Black Hawk resort is smoke free.

  • 536 guestrooms or units
  • 5 dining venues
  • 5 bars or lounges
  • Casino
  • Coffee shop
  • Ski equipment storage
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Terrace
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Indoor pool
  • Free WiFi
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Denver, CO (DEN-Denver Intl.) (88.1 km / 54.8 mi)
  • Parking: Free valet parking and self parking

Room Amenities

Ameristar Casino Resort Spa Black Hawk offers 536 accommodations with safes and coffee/tea makers. Accommodations offer separate sitting areas and include desks. Beds feature premium bedding. 48-inch flat-screen televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers, complimentary toiletries, and hair dryers. This Black Hawk resort provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Sitting area
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Separate shower and tub
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests can enjoy cooked-to-order breakfast for a fee.

Timberline Grill - This restaurant serves dinner only.

Centennial Buffet - This buffet restaurant serves brunch, lunch, and dinner. Open daily.

Waypost Deli - This delicatessen serves lunch and dinner. Open daily.

Firside Kitchen - This restaurant serves breakfast, lunch, and dinner. A children's menu is available. Open daily.

Starbucks - Onsite coffee shop. Open daily.

Room service (during limited hours) is available.

Nearby Activities

2 spa tubs are on site along with an indoor pool and an outdoor pool. Other recreational amenities include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snowboarding nearby
  • Golfing nearby
  • Snowmobiling nearby
  • Mountain biking nearby
  • Snowshoeing nearby
  • Hot springs nearby
  • Casino nearby
  • Downhill skiing nearby
  • Health or beauty spa nearby
  • Cross-country skiing nearby
  • Rafting nearby
  • Snow tubing nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Kayaking nearby

Spa Services

Ara Spa has 6 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 6
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Number of hot springs - 1
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Sports massage
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 9 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Level 1 of the property will not allow anyone under the age of 21. This includes no minors in the Buffet, Deli, Timberline Grill and Starbucks. Persons under the age of 21 can dine in the Fireside Kitchen or In Room dining. For more details, please contact the property using the information on the reservation confirmation received after booking.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 20.0 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Prepaid credit cards/gift cards are not accepted as deposits for incidentals. A valid credit card must be presented at check-in. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • Only service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per stay
  • Resort fee: USD 12.99 per accommodation, per night

The resort fee includes:

  • Pool access
  • Fitness center access
  • Internet access
  • Phone calls
  • In-room coffee
  • Parking

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 10 and USD 30 per person (approximately)
  • Rollaway bed fee: USD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Ameristar Casino Resort Spa Black Hawk
  • Ameristar Casino Spa Black Hawk
  • Ameristar Resort
  • Ameristar Resort Spa
  • Ameristar Spa
  • Ameristar Casino Resort Spa Black Hawk Hotel Black Hawk
  • Ameristar Casino Resort Spa
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  • Black Hawk Ameristar Casino Resort Spa Black Hawk Resort
  • Resort Ameristar Casino Resort Spa Black Hawk
  • Ameristar Casino Resort Spa Black Hawk Black Hawk
  • Ameristar Casino Resort Spa
  • Ameristar Casino Spa
  • Ameristar Casino Black Hawk
  • Ameristar Casino Resort Spa Black Hawk Resort Black Hawk
  • Ameristar Casino Resort Spa Black Hawk Black Hawk
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  • Ameristar Casino Resort Spa Black Hawk Resort
  • Ameristar Casino Black Hawk
  • Ameristar Casino Black Hawk
  • Ameristar Casino Resort Spa Black Hawk Resort
  • Ameristar Casino Resort Spa Black Hawk Black Hawk
  • Ameristar Casino Resort Spa Black Hawk Resort Black Hawk

You should know

  • Pool access available from 7:00 AM to 11:00 PM.
  • Hot springs access available from 9:00 AM to 10:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.