Staff lovely. Parking convenient behind the hotel with a free permit, or in two massive carparks on the same road. The road is extremely busy, a dual carriageway that dirty and noisy. The rooms are well soundproofed. Toiletries are basic, no complementary water in the room, basic coffee sachets and black tea are offered, along with a kettle. A lot of guests are ship crew and at times were loud and uncomfortably to be around, playing loud games and making loud video calls on their phones. I only mention that, as the staff told us that these guys represent a large part of their business, so it’s likely anyone going to the hotel will experience the same. Breakfast, even for a vegan, was reasonable and plentiful. The hotel is close to Ocean Village and a bit longer, but around 15 minutes from the main shopping streets. The unfortunate issue being the Devils Tower Road, but Gibraltar generally is crowded and except in the pedestrian areas, feels like walking at the side of a major motorway, such is the noise and dirt. Not the hotels fault, it’s just how it is.