2/10 Terrible
Bikie
Feb 24, 2024
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
BAD SERVICE AT SEASONS SPORT AND SPA,HARTBEESPOORT
The place is beautiful, good security as well but i was disappointed by their service, 1st we waited for our dinner for 2hrs,arrived at the restaurant at 8pm from their spa since we had a booking and ate at 10pm and after going to the kitchen and the person who was serving us several times, i didn't even spend time with my partner at the restaurant because most of the time i was at the kitchen asking them about our food. The food was also cold...2nd after having our dinner we went to their reception to collect our room key, they directed us to our room, the room number which was written on the key holder (161) was nowhere to be found and after calling them they told us to check each and every door with our key if it can open, we spent 45mins checking those houses until we found it only written summer on the door not the room number written on the key holder. when we got inside we found out that there was no aircon, no Wi-Fi but on our booking we choose the room with aircon and Wi-Fi hence we paid for it. We had to go to the reception to raise our complaint around 11.30pm. We had to bath with cold water at that night. In the morning after checking out we then asked for the manager to inform her about the bad experience we had and she wrote all this on her book and promised to give feedback the following day on the 19th February 2024 on how they can compensate us but up to now she hasn't done that and it is 6 days now.
Bikie
Stayed 1 night in Feb 2024