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"The room was nice I just wasn’t crazy about the hot tub when I stepped in it I stepped on a rock " More

By a verified traveler on Tue 15 Nov 2022

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Hotel Description

Hotel near John F. Kennedy Hyannis Museum in Hyannis

Oceanside stay

Within a 10-minute walk of the hotel, you'll find John F. Kennedy Hyannis Museum and Hyannis Harbor. St. Francis Xavier Church and Cape Cod Carousel are also within half a mile (1 km).

Free perks

This hotel features an outdoor pool and an indoor pool. Business travelers can take advantage of the free WiFi in public areas. Enjoy the spa tub and free perks like continental breakfast and free self parking.

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$99* Per night/room Dec 4 - Dec 5

Room, 1 King Bed, Accessible, Non Smoking (Mobility, Accessible Tub)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Non Smoking (Pet Friendly)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, Non Smoking, Pool View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed with Sofa bed, Non Smoking (Large, No Elevator Access)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking (Pet Friendly)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Comfort Inn Hyannis - Cape Cod ratings based on 17 Verified Reviews

Review Summary
3.2 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Comfort Inn Hyannis - Cape Cod

Everyone (8) Couples (4) Family (3)
4 out of 5
The room was nice I just wasn’t crazy about the hot tub when I stepped in it I stepped on a rock

Posted by on Nov 15, 2022

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Comment from Hotel Management

Nov 15, 2022 by Sean Miller

thank you for taking the time to fill out the review we are sorry you stepped on a rock we will look into that

3 out of 5
Room felt damp and had a musty oder

Posted by on Aug 27, 2022

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Comment from Hotel Management

Sep 12, 2022 by FOM

Thank you very much for taking the time to give us a review your opinion is very important to us. On behalf of our entire team, I would like to apologize for failing to exceed your expectations and we will use the feedback you gave us to be able to make improvements and guarantee a better stay for our guests.

3 out of 5

Posted by on Aug 27, 2022

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5 out of 5
We stayed at this hotel several times prior to Comfort Inn taking posession of property,the upgrades to the rooms are very nice ,we were very happy with the changes

Posted by on Jun 10, 2022

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Comment from Hotel Management

Jun 11, 2022 by sean

thank you

5 out of 5
Staff was friendly and honest. Room was clean just as well as the pool area. Great place for a quick stay with your family.

Posted by on Feb 25, 2022

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Comment from Hotel Management

Feb 26, 2022 by FOM

Thank you very much for taking the time to give us a review and an excellent score. We are pleased to know that you enjoy your stay at our hotel and we hope that on your next visit to Hyannis you will choose us again for your stay.

4 out of 5

Posted by on Aug 18, 2021

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1 out of 5
Do not stay here. The second we walked in we were engulfed in a cloud of smoke the whole place smells like marijuana. Got into the room and it was filthy.. they hadn’t even changed the toilet paper from the previous guest. Bath was full of hair and dirt. The fridge would not get cold and the shower would not get warm. Stay away

Posted by , from CT on Aug 19, 2020

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Comment from Hotel Management

Aug 24, 2020 by FOM

We are very sorry for any inconvenience you have experienced during your stay. As you could read in the registration that you signed when you checked-in, the hotel does not allow smoking inside the rooms and even on the balconies, sometimes there are people who violate the rules and we proceed to charge you a $ 250 cleaning charge. for this violation. However, we note that in addition to your complaint that someone was smoking in a room and the problems in your room, you did not report any of these problems to our Front Desk and remained in your room for the 2 days of your stay. You must have given us the chance to improve your stay by exposing the problems to us. We have informed our Housekeeping department about these inconveniences to verify this situation, thank you very much.

2 out of 5
Unfortunately this property is under renovation and we were not told. The workers are here from early morning and hotel is bit if a mess. They should have told us and at least warnings for inconvenience and we would have booked elsewhere.

Posted by on Jun 18, 2020

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Comment from Hotel Management

Jun 20, 2020 by FOM

We regret if you were not made aware of our current renovations prior to your arrival. We do provide this information on our website and on third party booking sites. We apologize if you were unaware of our updates and your feedback will be used as we continually refresh our commitment to our guests. We hope that we will have the chance to welcome you back again in the future in better circumstances.

3 out of 5
The rooms were clean but needed to be updated. The carpets in the hallways were older and dirty. The staff at breakfast were helpful and polite but the variety of breakfast foods was not good.

Posted by on Aug 11, 2019

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Comment from Hotel Management

Aug 28, 2019 by FOM

We do appreciate that you took the time to share your feedback with us, as a means to improvement. Very soon our hotel will undergo renovations and we will take into account the suggestions you have given us

2 out of 5
Well to start with they gave us a different room in the main building without informing us when we checked in. When I asked later they said the rooms in the other building had issues with the toilets and AC and no balconys That's ok but we went from having queen beds to full size....not good at all. The management wasn't very friendly. Never enough towels in the room for 3 people They have 2 pools and the outside closed at 8PM...not enough time when u get back from dinner..the inside closed later but was cold and air humid..we had a great time on the Cape.. But won't stay there again.

Posted by , from VT on Aug 3, 2019

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Comment from Hotel Management

Aug 7, 2019 by FOM

We are sorry to hear that you had a problem with your room, at the time of your check-in we asked you if you want the room with the queen beds and stated "No, we are ok" .

About the Comfort Inn Hyannis - Cape Cod

Location 259 Main Street, Hyannis, MA 02601

Property Features

Comfort Inn Hyannis - Cape Cod offers its guests a seasonal outdoor pool, an indoor pool, and a spa tub. WiFi is free in public spaces. Free breakfast is served daily. A terrace, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Comfort Inn Hyannis - Cape Cod. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this Hyannis hotel.

  • 93 guestrooms or units
  • 4 levels
  • 3 buildings
  • Built in 1968
  • Continental breakfast (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Terrace
  • Outdoor picnic space
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Number of outdoor pools - 1
  • Free WiFi
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Train station: Hyannis Transportation Center (0.3 km / 0.2 mi)
  • Parking: Free self parking

Room Amenities

Comfort Inn Hyannis - Cape Cod offers 93 accommodations with coffee/tea makers and hair dryers. Flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free continental breakfast daily from 7:00 AM to 10:00 AM.

Nearby Activities

An indoor pool, an outdoor pool, and a spa tub are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Golfing nearby
  • Boat tours nearby
  • Snorkeling nearby
  • Kayaking nearby
  • Sailing nearby
  • Windsurfing nearby
  • Scuba diving nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Tax ID - C0002580200

Noise-free guestrooms cannot be guaranteed

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. The tax ID number is C0002580200. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. Noise-free guestrooms cannot be guaranteed.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; masks are required in public areas. Each guestroom is kept vacant for a minimum of 48 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Staffed front desk
  • Children stay free - maximum age 12
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • State tax ID - C0002580200
  • Individually-wrapped food options are not available
  • Number of children who can stay free - 2
  • Gap period enforced between guest stays - 48 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

  • Heritage House Hotel
  • Heritage House Hotel Hyannis
  • Heritage House Hyannis
  • Heritage Hotel Hyannis
  • Heritage House Hyannis
  • Heritage House Hotel Hyannis

You should know

  • The seasonal pool will open in July and close in September.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.