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JW Marriott Indianapolis

4-star property
10 S West Street, Indianapolis, IN 1-855-201-7819

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3.9 out of 5
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See all 14 Travelocity Reviews

"I truly enjoy staying at the JW Marriott in Indianapolis. The staff are very accomodating and the amenities like the Executive Lounge are just what a ... " More

By a verified traveler on Fri 10 Jan 2020

Points Of Interest

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Hotel Description

4-star hotel near Indiana Convention Center, connected to a shopping center

Downtown Indianapolis stay

Within a 10-minute walk of this Downtown Indianapolis hotel, you'll find Indiana Convention Center and Indiana University-Purdue University Indianapolis. Lucas Oil Stadium and Circle Center Mall are also within half a mile (1 km).

Dining options, 3 bars/lounges

This smoke-free hotel's 2 restaurants, 3 bars/lounges, and fitness center are some of the featured amenities. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. A restaurant, a 24-hour front desk, and a coffee shop are also provided.

Comfy beds, WiFi

The 1005 soundproofed guestrooms offer WiFi and comfy beds. Other amenities include iPod docks, wired Internet, and flat-screen TVs with satellite channels.

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$159* Per night/room Jan 22 - Jan 23

Room, 2 Queen Beds, Corner

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, View (Skyline View)

Bed Count 1 King Bed Maximum Occupancy 3 Max

High Floor, 1 King Bed, Executive Lounge Access

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Queen Beds, View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

JW Marriott Indianapolis ratings based on 14 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for JW Marriott Indianapolis

Everyone (8) Couples (1) Family (1)
4 out of 5

Posted by on Oct 18, 2020

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1 out of 5

Posted by on Feb 17, 2020

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Comment from Hotel Management

Feb 17, 2020 by General Manager

Please accept our sincere apologies for the problems you recently experienced. This is not typical of our team, and we hope you will give us a chance to regain your confidence.

5 out of 5
I truly enjoy staying at the JW Marriott in Indianapolis. The staff are very accomodating and the amenities like the Executive Lounge are just what a weary traveler needs to keep the pace of the job.

Posted by on Jan 10, 2020

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Comment from Hotel Management

Jan 13, 2020 by General Manager

It was certainly our pleasure to have you here at the JW Marriott, and we’re so happy we were able to meet your expectations. We hope to welcome you back soon.

4 out of 5
Very nice with lots of great amenities. Walking distance from downtown with lots of restaurants and entertainment. Staff was friendly and overall stay was great.

Posted by on Nov 17, 2019

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Comment from Hotel Management

Nov 20, 2019 by General Manager

Thank you for letting us know of your experience and we’re happy it was a pleasant stay overall. We hope you will continue to use our facility whenever you are in the area.

5 out of 5
I liked the staff and their willingness to honor my booking when my travel was delayed the point that I didn't check-in until the following day. They were not able to refund me for the night I didn't stay there, but they were willing to let me have my room so I could change and shower before my meetings. They could have released the room and charged me anyways because it was less than 48 hours, but they worked with me. Great location, and helpful staff.

Posted by on Aug 20, 2019

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5 out of 5
Accessibility to other places, Victory Field, Circle Mall (Walkway thru Convention Center), Parking. Good restaurants.

Posted by on Jun 18, 2019

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Comment from Hotel Management

Jun 19, 2019 by General Manager

Thank you for these kind comments. We appreciate your patronage and hope to welcome you back soon.

2 out of 5
Room shower suck on extremely hot water, would not cool down. Clean and modern hotel.

Posted by on May 20, 2019

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Comment from Hotel Management

May 22, 2019 by General Manager

We’re terribly sorry for the problem you experienced during your recent stay. This is not typical of our property and we will speak to our Director of Engineering and correct the issue. We hope you will one day give us a chance to regain your confidence.

5 out of 5

Posted by on May 14, 2019

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Comment from Hotel Management

May 15, 2019 by General Manager

Thank you for this excellent ranking and we hope to be of service to you in the future.

4 out of 5
I loved it but I didn’t know as a guest that I would have to pay for parking in the garage until I checked out.

Posted by on Feb 25, 2019

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Comment from Hotel Management

Feb 28, 2019 by General Manager

Thank you for your post and we understand your comment about the parking. Pricing is posted on the website and we wanted you to know we try to stay competitive with the other full-service properties in the downtown area. For an option on weekends there is the Government Garage which is attached via skywalk. We hope you will continue to use our facility in the future.

4 out of 5
Decent room. High thread count sheets offset by lots of wrinkles, so not that comfortable. Sunday brunch in restaurant was very good, with good service. For an ok room at $260 , I think an added $43 for overnight parking is ridiculous.

Posted by on Jan 15, 2018

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Comment from Hotel Management

Jan 17, 2018 by General Manager

We appreciate your post and we’ll share this information with the team. We understand your comment about parking and wanted you to know we try to stay competitive with the other full-service properties in the downtown area. For an option on weekends there is the government garage which is attached via skywalk. Again, we value your business and hope to be of service to you in the future.

About the JW Marriott Indianapolis

Location 10 S West Street, Indianapolis, IN 46204

Renovations + Closures

The following facilities or services will be unavailable from August 31 2020 to March 31 2021 (dates subject to change):

  • Dining venue(s)

Property Features

There are 2 restaurants on site, along with a coffee shop/café. You can unwind with a drink at one of the 3 bars/lounges. There's an onsite 24-hour business center. WiFi and wired Internet are free in public spaces. A fitness center, multilingual staff, and gift shops/newsstands are also featured at the business-friendly JW Marriott Indianapolis. Parking is available for a fee. This 4-star Indianapolis hotel is smoke free.

  • 1 building
  • 1005 guestrooms or units
  • 33 levels
  • 2 dining venues
  • 3 bars or lounges
  • 103,005 sq ft of conference space
  • Built in 2011
  • Dining venue
  • Coffee shop
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Concierge
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Refrigerator (on request)
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Indianapolis Intl. Airport (IND) (20.8 km / 12.9 mi)
  • Train station: Indianapolis Station (1.8 km / 1.1 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

JW Marriott Indianapolis offers 1005 accommodations with iPod docking stations and laptop-compatible safes. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. 37-inch flat-screen televisions come with premium satellite channels and pay movies. Bathrooms include shower/tub combinations, bathrobes, designer toiletries, and complimentary toiletries. This Indianapolis hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include refrigerators.

  • Pillowtop beds
  • IPod dock
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Refrigerator available
  • Egyptian cotton linens
  • Down blanket
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 11 AM.

Starbucks - This coffee shop serves breakfast and lunch.

High Velocity - This restaurant specializes in American cuisine and serves dinner only. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.

OP Italian - This fine-dining restaurant specializes in Italian cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

Lobby Bar - This lobby lounge serves lunch, dinner, and light fare. Happy hour is offered. Open daily.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Golfing nearby
  • Scooter/moped rentals nearby
  • Segway rental/tour nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.0 per day.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner. The property affirms that it follows sanitization practices of Commitment to Clean (Marriott) guidelines. The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 6 and USD 21 per person (approximately)
  • Fee for in-room wireless Internet: USD 14.95 per day (rates may vary)
  • Fee for in-room wired Internet: USD 14.95 per day (rates may vary)
  • Self parking fee: USD 47 per day (in/out privileges)
  • Valet parking fee: USD 52 per day
  • Rollaway bed fee: USD 25.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Indianapolis JW Marriott
  • JW Marriott Indianapolis Hotel
  • JW Marriott Hotel Indianapolis
  • JW Marriott Indianapolis
  • JW riott Indianapolis Hotel
  • Jw Marriott Indianapolis Hotel Indianapolis
  • JW Marriott Indianapolis Hotel
  • JW Marriott Indianapolis Indianapolis
  • JW Marriott Indianapolis Hotel Indianapolis

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.