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4.0 out of 5

"Decent room. High thread count sheets offset by lots of wrinkles, so not that comfortable. Sunday brunch in restaurant was very good, with good servic ... " More

By a verified traveler on Mon 15 Jan 2018

Hotel Description

4-star hotel near Indiana Convention Center, connected to a shopping center

Downtown Indianapolis stay

Within a 15-minute walk of this Downtown Indianapolis hotel, you'll find Indiana Convention Center and Indiana University-Purdue University Indianapolis. Also, Circle Center Mall is within half a mile (1 km) and Lucas Oil Stadium is within 2 miles (3 km).

Dining options, 3 bars/lounges

This smoke-free hotel's 2 restaurants, 3 bars/lounges, and fitness center are some of the featured amenities. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. Self parking, a coffee shop, and express check-in are also offered.

Comfy beds, WiFi

The 1005 soundproofed guestrooms offer WiFi and comfy beds. Other amenities include iPod docks, 24-hour room service, and flat-screen TVs with satellite channels.

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max
$169* Per night/room Feb 14 - Feb 15

Room, 2 Queen Beds, Corner

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, View (Skyline View)

Bed Count 1 King Bed Maximum Occupancy 3 Max

High Floor, 1 King Bed, Executive Lounge Access

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Queen Beds, View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, View (High Floor)

Bed Count 1 King Bed Maximum Occupancy 3 Max

JW Marriott Indianapolis ratings based on 19 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for JW Marriott Indianapolis

Everyone (6) Couples (1) Family (1)
5 out of 5
I truly enjoy staying at the JW Marriott in Indianapolis. The staff are very accomodating and the amenities like the Executive Lounge are just what a weary traveler needs to keep the pace of the job.

Posted by on Jan 10, 2020

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Comment from Hotel Management

Jan 13, 2020 by General Manager

It was certainly our pleasure to have you here at the JW Marriott, and we’re so happy we were able to meet your expectations. We hope to welcome you back soon.

4 out of 5
Very nice with lots of great amenities. Walking distance from downtown with lots of restaurants and entertainment. Staff was friendly and overall stay was great.

Posted by on Nov 17, 2019

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Comment from Hotel Management

Nov 20, 2019 by General Manager

Thank you for letting us know of your experience and we’re happy it was a pleasant stay overall. We hope you will continue to use our facility whenever you are in the area.

5 out of 5
I liked the staff and their willingness to honor my booking when my travel was delayed the point that I didn't check-in until the following day. They were not able to refund me for the night I didn't stay there, but they were willing to let me have my room so I could change and shower before my meetings. They could have released the room and charged me anyways because it was less than 48 hours, but they worked with me. Great location, and helpful staff.

Posted by on Aug 20, 2019

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5 out of 5
Accessibility to other places, Victory Field, Circle Mall (Walkway thru Convention Center), Parking. Good restaurants.

Posted by on Jun 18, 2019

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Comment from Hotel Management

Jun 19, 2019 by General Manager

Thank you for these kind comments. We appreciate your patronage and hope to welcome you back soon.

2 out of 5
Room shower suck on extremely hot water, would not cool down. Clean and modern hotel.

Posted by on May 20, 2019

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Comment from Hotel Management

May 22, 2019 by General Manager

We’re terribly sorry for the problem you experienced during your recent stay. This is not typical of our property and we will speak to our Director of Engineering and correct the issue. We hope you will one day give us a chance to regain your confidence.

5 out of 5

Posted by on May 14, 2019

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Comment from Hotel Management

May 15, 2019 by General Manager

Thank you for this excellent ranking and we hope to be of service to you in the future.

4 out of 5
I loved it but I didn’t know as a guest that I would have to pay for parking in the garage until I checked out.

Posted by on Feb 25, 2019

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Comment from Hotel Management

Feb 28, 2019 by General Manager

Thank you for your post and we understand your comment about the parking. Pricing is posted on the website and we wanted you to know we try to stay competitive with the other full-service properties in the downtown area. For an option on weekends there is the Government Garage which is attached via skywalk. We hope you will continue to use our facility in the future.

4 out of 5
Decent room. High thread count sheets offset by lots of wrinkles, so not that comfortable. Sunday brunch in restaurant was very good, with good service. For an ok room at $260 , I think an added $43 for overnight parking is ridiculous.

Posted by on Jan 15, 2018

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Comment from Hotel Management

Jan 17, 2018 by General Manager

We appreciate your post and we’ll share this information with the team. We understand your comment about parking and wanted you to know we try to stay competitive with the other full-service properties in the downtown area. For an option on weekends there is the government garage which is attached via skywalk. Again, we value your business and hope to be of service to you in the future.

5 out of 5

Wish we had more time

Drove over for a concert... lovely downtown, wish we could have stayed longer.

Posted by on Jul 10, 2017

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Comment from Hotel Management

Jul 14, 2017 by General Manager

We enjoyed your visit and thank you for your great feedback. We hope you will be able to return and enjoy all the JW and Indy have to offer.

5 out of 5

Comfortable room and polite staff

I stayed at the JW Marriott while attending a conference at the convention center. The hotel is connected to the convention center by a skywalk. The room was clean and comfortable. The staff were very polite and eager to help. I had nice dinners at both the sports bar and the higher end restaurants located at the hotel. The only negative was it was at times difficult to get a free elevator going up from the second floor because they would fill up on the first floor.

Posted by on Jun 19, 2016

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Comment from Hotel Management

Jun 21, 2016 by General Manager

Thank you for your great feedback and be assured I will share this information with my team. It was certainly our pleasure to have you with us and I hope you will continue to use our facility whenever you are in the Indianapolis area.

About the JW Marriott Indianapolis

Location 10 S West Street, Indianapolis, IN 46204

Property Features

There are 2 restaurants on site, along with a coffee shop/café. You can unwind with a drink at one of the 3 bars/lounges. There's an onsite 24-hour business center. WiFi and wired Internet are free in public spaces. A fitness center, multilingual staff, and gift shops/newsstands are also featured at the business-friendly JW Marriott Indianapolis. Parking is available for a fee. This 4-star Indianapolis hotel is smoke free.

  • 1 building
  • 1005 guestrooms or units
  • 33 levels
  • 2 dining venues
  • 3 bars or lounges
  • 103,005 sq ft of conference space
  • Built in 2011
  • Coffee shop
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Concierge
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Refrigerator (on request)
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Indianapolis, IN (IND-Indianapolis Intl.) (20.8 km / 12.9 mi)
  • Train station: Indianapolis Station (1.7 km / 1.1 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

JW Marriott Indianapolis offers 1005 air-conditioned accommodations with iPod docking stations and laptop-compatible safes. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. 37-inch flat-screen televisions come with premium satellite channels and pay movies. Bathrooms include shower/tub combinations, bathrobes, designer toiletries, and complimentary toiletries. This Indianapolis hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include refrigerators.

  • Pillowtop beds
  • IPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Refrigerator available
  • Coffee maker
  • Egyptian cotton linens
  • Down blanket
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 11 AM.

OP Italian - This restaurant specializes in Italian cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

High Velocity - This restaurant specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Lobby Bar - This lobby lounge serves light fare only. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Golfing nearby
  • Segway rental/tour nearby
  • Hiking/biking trails nearby
  • Scooter/moped rentals nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.0 per day.
  • Free cribs (infant beds)!

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Rollaway/extra beds cannot be used in rooms with 2 queen beds. For more details, please contact the property using the information found on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Debit cards not accepted
  • UnionPay

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 6 and USD 21 per person (approximately)
  • Fee for in-room wireless Internet: USD 14.95 per day (rates may vary)
  • Fee for in-room wired Internet: USD 14.95 per day (rates may vary)
  • Self parking fee: USD 47 per day (in/out privileges)
  • Valet parking fee: USD 52 per day
  • Rollaway bed fee: USD 25.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Indianapolis JW Marriott
  • JW Marriott Indianapolis Hotel
  • JW Marriott Hotel Indianapolis
  • JW Marriott Indianapolis
  • JW riott Indianapolis Hotel
  • Jw Marriott Indianapolis Hotel Indianapolis
  • JW Marriott Indianapolis Hotel
  • JW Marriott Indianapolis Indianapolis
  • JW Marriott Indianapolis Hotel Indianapolis

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.