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4.1 out of 5

"Had a problem with my room..and it was resolved immediately..Great customer service ! " More

By a verified traveler on Sun 10 Dec 2017

Hotel Description

3.5-star hotel near Soldiers and Sailors Monument

City center stay

You'll be steps from Soldiers and Sailors Monument and within a 10-minute walk of Circle Center Mall with a stay at this Downtown Indianapolis hotel. Also, Bankers Life Fieldhouse is within half a mile (1 km) and Indiana University-Purdue University Indianapolis is within 2 miles (3 km).

Multiple dining options

This smoke-free hotel includes 2 restaurants, an outdoor pool, and a 24-hour fitness center. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. There's a bar/lounge on site, and concierge services and wedding services are also provided.

Free WiFi, iPod docks

The 378 guestrooms feature comforts like premium bedding and down comforters, while refrigerators and coffee/tea makers offer the conveniences of home. Other amenities include free WiFi, iPod docks, and LCD TVs with cable channels.

Traditional Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$119* Per night/room Jan 26 - Jan 27

Room, 1 King Bed, View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Double Beds, City View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Executive Suite, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Corner

Bed Count 1 King Bed Maximum Occupancy 3 Max

Traditional Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Sheraton Indianapolis City Centre Hotel ratings based on 34 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Sheraton Indianapolis City Centre Hotel

Everyone (12) Couples (4) Business (1) Family (2)
4 out of 5
Bathroom was on the smaller side and the pillows were not to our liking; however the staff was exceptional. Everyone was very friendly, courteous and very helpful such as providing options for dining. We will stay again and look forward to our next trip.

Posted by on Jan 14, 2020

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Comment from Hotel Management

Jan 15, 2020 by Volkan Tekinkoc

Thank you for taking the time to leave us positive feedback after your most recent stay! We apologize for the inconveniences you experienced during your travels. Our staff thanks you for your business as well as your time. Best Regards, General Manager

5 out of 5
Proximity to our party. Very pleased with the facility.

Posted by on Oct 20, 2019

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Comment from Hotel Management

Oct 21, 2019 by Volkan Tekinkoc

Thank you for taking the time to leave us positive feedback after your most recent stay! Our staff thanks you for your business as well as your time. Best Regards, General Manager

5 out of 5
Very nice hostess not only was very courteous but also upgraded our rooms to the top floor because our original room wasn’t available

Posted by on Sep 1, 2019

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Comment from Hotel Management

Sep 3, 2019 by Volkan Tekinkoc

Thank you for taking the time to leave us positive feedback after your most recent stay! Our staff thanks you for your business as well as your time. Best Regards, General Manager.

5 out of 5

Posted by on Jul 28, 2019

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Comment from Hotel Management

Jul 29, 2019 by Volkan Tekinkoc

Thank you for taking the time to leave us positive feedback after your most recent stay! Our staff thanks you for your business as well as your time. Best Regards, General Manager.

4 out of 5

Posted by on Feb 25, 2019

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Comment from Hotel Management

Apr 1, 2019 by Volkan Tekinkoc

Thank You for taking our guest satisfaction survey! We appreciate your business as well as your time. Our staff hopes to see you back when your travels return to Indianapolis. Best Regards, General Manager, Volkan Tekinkoc

5 out of 5
We like it’s location. Very clean. Everyone is friendly

Posted by on Feb 15, 2019

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Comment from Hotel Management

Feb 15, 2019 by Volkan Tekinkoc

Thank you for taking the time to leave us positive feedback after your most recent stay! We thank you for your business as well as your time. Best Regards, General Manager, Volkan Tekinkoc

4 out of 5
Very nice hotel right in the middle of Downtown Indy! Enjoyed our stay and the staff was very friendly and helpful.

Posted by on Nov 26, 2018

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Comment from Hotel Management

Nov 27, 2018 by Volkan Tekinkoc

Thank you for your 4-star review! We Thank you for your business as well as your time. Our staff hopes to see you again when your travels return to Downtown Indianapolis. Best Regards, General Manager, Volkan Tekinkoc

4 out of 5
Great location! Parking additional but worth it. Beautiful lobby

Posted by on Sep 27, 2018

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Comment from Hotel Management

Oct 1, 2018 by General Manager

Thank you for taking the time to leave us positive feedback about the Sheraton! We thank you for your business as well as your time. Best Regards, General Manager

2 out of 5
I would not recommend this hotel as it was not a good value.

Posted by on Jul 26, 2018

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Comment from Hotel Management

Jul 31, 2018 by Bill Seitl

Thank you for your recent feedback. We are sorry to hear we could not accommodate your travel needs. Our staff thanks you for your business as well as your time. Best Regards, Bill Seitl, General Manager

5 out of 5

Great staff !!

Had a problem with my room..and it was resolved immediately..Great customer service !

Posted by , from Canton, Ohio on Dec 10, 2017

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Comment from Hotel Management

Dec 11, 2017 by Bill Seitl

Dear Tony, It is fantastic to hear your issues were resolved during your check-in process. We hope that you had the opportunity to experience the amenities within your guest room including complimentary Starbucks coffee! We thank you for your positive feedback on your recent stay. Best Regards, Bill Seitl, General Manager

About the Sheraton Indianapolis City Centre Hotel

Location 31 W Ohio St, Indianapolis, IN 46204

Property Features

Sheraton Indianapolis City Centre Hotel offers its guests an outdoor pool and a 24-hour fitness center. There are 2 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 18000 square feet (1672 square meters) and includes conference space. A terrace, multilingual staff, and concierge services are also featured at the business-friendly Sheraton Indianapolis City Centre Hotel. Parking is available for a fee. This 3.5-star Indianapolis hotel is smoke free.

  • 378 guestrooms or units
  • 21 levels
  • 2 dining venues
  • 18000 sq ft of conference space
  • 1672 sq m of conference space
  • Bar or lounge
  • Coffee shop
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Grocery/convenience store
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Indianapolis, IN (IND-Indianapolis Intl.) (21.7 km / 13.5 mi)
  • Train station: Indianapolis Station (1.3 km / 0.8 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Sheraton Indianapolis City Centre Hotel offers 378 air-conditioned accommodations with iPod docking stations and safes. Beds feature down comforters and premium bedding. 42-inch LCD televisions come with cable channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and portable fans. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • IPod dock
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Portable fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests can enjoy local cuisine breakfast for a fee.

Alexanders Bar and Grill - This restaurant specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

Circle Cafe - This bistro specializes in American cuisine and serves breakfast and lunch. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 21

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Debit cards not accepted
  • UnionPay
  • No rollaway/extra beds available
  • Parking height restrictions apply

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 8.00 and USD 15.00 per person (approximately)
  • Self parking fee: USD 44.00 per night (in/out privileges)
  • Valet parking fee: USD 49.00 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sheraton Hotel Indianapolis City Centre
  • Sheraton Indianapolis City Centre
  • Indianapolis Sheraton
  • Sheraton Indianapolis
  • Sheraton Indianapolis City Centre Hotel
  • Sheraton Indianapolis City
  • Sheraton Indianapolis City Centre Hotel Hotel
  • Sheraton Indianapolis City Centre Hotel Indianapolis
  • Sheraton Indianapolis City Centre Hotel Hotel Indianapolis

You should know

  • The seasonal pool will open in May and close in September.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.