2/10 Terrible
Elizabeth
Traveled with group
Oct 7, 2023
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately we were very disappointed with our stay. The whole property is badly needing upgrading. The hotel is in a wonderful location but generally it was not very clean and looked very run down. Most of the staff were lacking in any kind of training, knew nothing much about the area and seemed uninterested in their jobs. The exception to this was the young man who greeted us and helped us with our luggage on arrival and when we left. He was very kind and helpful.
On the second day we discovered that the room had not been cleaned or fresh towels provided. When asking at reception we were abruptly told that they no longer did housekeeping of the rooms. I pointed out that it still listed housekeeping on the Expedia website but got no reply.
We had dinner there the first night and it was very poor. I ordered haddock and chips expecting it to be fresh and delicious. It was obviously frozen, the batter like rubber and the fish looked and tasted unpleasant. The 2 others in the party ordered salmon as it was apparently gluten free but it came smothered in a sauce which had to be scraped off.
Service in the bar was very slow despite the bar being almost empty.
At breakfast we asked if the crumbs from a previous diner could be removed from the table. The waiter swept them from the table with his hand!
A hotel which could have been lovely was very disappointing due to a total lack of efficient and caring management and training.
Elizabeth
Stayed 2 nights in Oct 2023