6/10 Okay
Kelly M.
Oct 4, 2023
Disliked: Cleanliness
As listed but not clean
The size & layout of the house was as listed. However, the house was not clean, there were two bags of laundry laying in front of the steps to the house, cobwebs in several places & clutter everywhere, there was a light switch and outlet in the living room missing plates, trash under the furniture & beds, floors were not clean. Lid to trash can was broken and the toilet seat in the master bathroom was cracked. We did not have a parking pass for the private access to the beach nor were bikes available as listed. We contacted Vacasa rentals & provided pictures. They sent someone out to clean while we were out having lunch. It was slightly cleaner when we returned but trash still under furniture. Darren, a Vacasa employee dropped by mid-week to drop off a quilt. My husband showed him the missing light switch and outlet covers and the laundry laying in front of the house. Darren picked up the laundry and the came back later that day to replace the missing plates and brought over the parking passes that we were told on Tuesday we have to drive 30 minutes away to Corolla to pick up. On a scale of 1-5, I would give Vacasa 3 stars, but I would give Darren 5+.
Kelly M.
Stayed 9 nights in Sep 2023