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"Great location. The hotel is in a shopping mall which had many great restaurants and a supermarket, making it very convenient for guests. Close to the ... " More

By a verified traveler on Wed 13 Feb 2019

Hotel Description

5-star luxury hotel near Petronas Twin Towers, connected to a shopping center

City center retreat

Your stay at this Kuala Lumpur City Centre hotel places you within 2 miles (3 km) of Petronas Twin Towers and Suria KLCC Shopping Centre. KLCC Park and Kuala Lumpur Convention Centre are also within 2 miles (3 km).

Poolside dining

This luxury hotel includes 5 restaurants, an outdoor pool, and a 24-hour fitness center. Families will appreciate the children's pool, onsite laundry facilities, and supervised childcare. Relax with a drink at one of the 2 bars/lounges and enjoy perks like free self parking.

MP3 docks, WiFi

The 538 guestrooms feature MP3 docks, LCD TVs with satellite channels, and thoughtful touches like pillow menus and bathrobes. 24-hour room service, WiFi, and minibars are also available.

Room, 2 Twin Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max
$32* Per night/room Jul 19 - Jul 20

Deluxe Room, 1 King Bed (High Floor)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 2 Twin Beds (High Floor)

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Executive Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Room, 2 Twin Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

DoubleTree by Hilton Hotel Kuala Lumpur ratings based on 2 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for DoubleTree by Hilton Hotel Kuala Lumpur

Family (1)
2 out of 5
Rainfall shower head was loose and after 2 days still not fixed. Very disappointing in the handling of the sitauation. Reported it around 10am in the morning before leaving for breakfast, came back at 5 pm in the afternoon, still not fixed, next morning report again. problem still not fixed. Disappointed, this is not a 5 star hotel,

Posted by on Nov 28, 2019

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Comment from Hotel Management

Dec 3, 2019 by Stephen Magor

Dear Valued Guest, Thank you for leaving us your honest feedback regarding your recent experience with us. I'm disappointed to learn that your stay here did not live up to your expectations due to a lapse in standards with regard to certain aspects of our services, particularly our team's slow response to the defects in your bathroom fixtures you had previously reported. On behalf of them, I sincerely apologise for this and would like to reassure you that your feedback has been relayed to the respective department heads for further service refinements to ensure that this does not happen again in the future. I hope to have the opportunity to welcome you back here next time for a renewed stay and with a much-improved impression of our hotel. Sincerely, Stephen Magor General Manager

5 out of 5
Great location. The hotel is in a shopping mall which had many great restaurants and a supermarket, making it very convenient for guests. Close to the towers and metro, excellent hotel!!

Posted by on Feb 13, 2019

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Comment from Hotel Management

Feb 13, 2019 by Stephen Magor

Dear Valued Guest, Thank you for leaving us with a great review. I am pleased to hear that you found our hotel's location to your liking and look forward to welcoming you back to DoubleTree by Hilton Kuala Lumpur again soon. Sincerely, Stephen Magor General Manager

About the DoubleTree by Hilton Hotel Kuala Lumpur

Location 348 Jalan Tun Razak, Kuala Lumpur, 50400

Property Features

DoubleTree by Hilton Hotel Kuala Lumpur offers its guests an outdoor pool, a 24-hour fitness center, and a children's pool. There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have WiFi for a fee. A 24-hour business center and limo/town car service are available. Event space at this hotel measures 37000 square feet (3437 square meters). Tour/ticket assistance, multilingual staff, and concierge services are also featured at the luxury DoubleTree by Hilton Hotel Kuala Lumpur. An airport shuttle (available 24 hours) is available for a fee. Self parking is free. For a fee, the property may offer extended parking privileges after check-out. Smoking is allowed in designated areas at this 5-star Kuala Lumpur hotel.

  • 1 building
  • 538 guestrooms or units
  • 23 levels
  • 5 dining venues
  • 2 bars or lounges
  • 37000 sq ft of conference space
  • 3437 sq m of conference space
  • Built in 1994
  • Bar by the pool
  • Coffee shop
  • Deli
  • Childcare (surcharge)
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Grocery service (free)
  • Wedding services available
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Microwave (on request)
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Free self parking , Valet parking (surcharge)

Transport

  • Airport: Kuala Lumpur Intl. Airport (KUL) (59 km / 36.7 mi)
  • Train station: Kuala Lumpur Masjid Jamek Station (4.6 km / 2.9 mi)
  • Metro station: Ampang Park Station (0.7 km / 0.4 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking; valet parking available for a surcharge

Room Amenities

DoubleTree by Hilton Hotel Kuala Lumpur offers 538 accommodations with MP3 docking stations and minibars. Beds feature down comforters. A pillow menu is available. 32-inch LCD televisions come with premium satellite channels. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, designer toiletries, and complimentary toiletries. This Kuala Lumpur hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. Microwaves and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Minibar
  • MP3 dock
  • In-room dining (24 hours)
  • HD television
  • Satellite channels
  • Premium channels
  • Microwave available
  • Hypo-allergenic bedding
  • Down blanket
  • Pillow options
  • Bathtub or shower
  • Rainfall showerhead
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 10:30 AM.

Makan Kitchen - This restaurant specializes in Malaysian cuisine and serves breakfast, lunch, and dinner.

Tosca Italian Trattoria - This poolside restaurant specializes in Italian cuisine and serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting).

The Food Store - This café serves breakfast, lunch, and dinner.

Cellar Door - This wine bar serves lunch, dinner, and light fare. Happy hour is offered.

Axis Lounge - Onsite bar. Happy hour is offered.

A complimentary grocery shopping service is offered and 24-hour room service is available.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Scooter/moped rentals nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to get details.

Due to COVID-19 travel restrictions, this property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival.

Front desk staff will greet guests on arrival.

Airport transportation is offered on request 24 hours a day. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for MYR 130.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Contactless check-out is available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.The property affirms that it follows sanitization practices of Safe & Clean (Malaysia) and CleanStay (Hilton) guidelines.Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-out is available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.The property affirms that it follows sanitization practices of Safe & Clean (Malaysia) and CleanStay (Hilton) guidelines.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Property does not follow sanitization practices of any association
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitization guidelines Safe & Clean (Malaysia)
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Parking height restrictions apply
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: MYR 64.00 per person (approximately)
  • Fee for in-room wireless Internet: MYR 49 per night (rates may vary)
  • Fee for in-room wired Internet: MYR 49 per night (rates may vary)
  • Fee for wireless Internet in public areas: MYR 49 per day (rates may vary)
  • Airport shuttle fee: MYR 340 per vehicle (one way)
  • Valet parking fee: MYR 20 per day
  • Rollaway bed fee: MYR 130.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • DoubleTree Hilton Hotel Kuala Lumpur
  • DoubleTree Hilton Kuala Lumpur
  • DoubleTree Hotel Kuala Lumpur
  • DoubleTree Kuala Lumpur Hilton
  • DoubleTree Kuala Lumpur Hotel
  • Hilton DoubleTree Hotel Kuala Lumpur
  • Hilton DoubleTree Kuala Lumpur
  • Hilton Kuala Lumpur DoubleTree
  • Hotel DoubleTree Hilton Kuala Lumpur
  • Kuala Lumpur Hilton DoubleTree
  • DoubleTree by Hilton Hotel Kuala Lumpur Hotel
  • DoubleTree by Hilton Hotel Kuala Lumpur Kuala Lumpur
  • DoubleTree by Hilton Hotel Kuala Lumpur Hotel Kuala Lumpur

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.