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"Everything was great but the check in. At 1300 checking time they have about 8 counter stations with only 3 persons checking in the guests. They had a ... " More

By a verified traveler on Wed 18 Jan 2017

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Deluxe Room Only

Bed Count 1 King Bed Maximum Occupancy 3 Max
$60* Per night/room Aug 16 - Aug 17

Executive Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room - Upgrade Promotion to Grand Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Grand Deluxe Room - Upgrade Promotion to Club Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Presidential Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Twin Room with Breakfast

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Hotel Description

5-star luxury hotel near Pavilion Kuala Lumpur

Central Kuala Lumpur getaway

With a stay at this Kuala Lumpur City Centre hotel, you'll be steps from Lot 10 Shopping Centre and Pavilion Kuala Lumpur. Jalan Alor and Aquaria KLCC are also within half a mile (1 km).

Multiple dining options

This luxury hotel includes 3 restaurants, an outdoor pool, and a spa tub. Traveling on business? Take advantage of the business center, free WiFi in public areas, and airport shuttle. Enjoy the fitness center and perks like free self parking.

Soaking tubs, free WiFi

The 468 soundproofed guestrooms offer free WiFi and 24-hour room service. LCD TVs come with satellite channels, and other amenities include deep soaking bathtubs and minibars.

Grand Millennium Hotel Kuala Lumpur ratings based on 3 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 2.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Grand Millennium Hotel Kuala Lumpur

Everyone (3)
5 out of 5

Posted by on Nov 21, 2019

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Comment from Hotel Management

Nov 22, 2019 by GMKL

Dear Guest, warm greetings from Grand Millennium Kuala Lumpur and thank you for taking the time to share your review with us. We look forward to welcome you back soon. Best regards, Ko Van den Hil, General Manager

2 out of 5

Nightmare

Pros: Location.
Cons: Make sure to inspect the room before guest check-in.
Location: Everything very much on walking distance or a short car ride.
I came to the hotel after 24 hour flight around 10:00 am. I had requested an early check-in and was hopping to get a room as soon as possible. The guest service lady at the desk was busy with other concerns than my request. She said there are rooms available but she will keep me in the room that I am in and I have to wait for it to be cleaned. I asked her to change my room if there is something ready she said to wait at the lobby. Normal check-in time is at 2:00 pm I check-in at 1:15 pm. I went to the room and the bathroom smelled so bad I was too tired to call took a shower and called later in the afternoon. No one showed up, called the next day and the maintenance came did something and called the housekeeping to do the cleanup. No one showed up and I had to do the cleaning, in matter of few hours the smell came back. Called back and so many times after that but no one came to fix the problem. I had to use the lobby bathroom as i couldn't cope with the odor. I am not sure how this hotel have such high ratting but my experience was nothing but a nightmare. I will never recommended for anyone .

Posted by , from Falls Church, VA on Dec 18, 2017

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Comment from Hotel Management

Dec 21, 2017 by Grand Millennium Kuala Lumpur

Dear Ayaan, thank you for staying with us at Grand Millennium Kuala Lumpur and for taking the time to detail your recent experience. While we are glad that you enjoyed the convenience provided by our strategic location, we are disappointed that we missed the mark in other areas. Please accept our sincere apologies for the short falls and please know that we truly value your feedback. We are genuinely concerned about the issues raised and rest assured, these matters will be discussed with the respective Department Heads to ensure remedial actions are taken. We hope you would accord us another opportunity to turn your impression around. Best regards, Peter D Gibbons, General Manager

3 out of 5

Nice hotel

Everything was great but the check in. At 1300 checking time they have about 8 counter stations with only 3 persons checking in the guests. They had about 10 employees advising the 3 persons checking in the guests that they can wait on the next guest when they finished with the current guest checking in. Overall it was a long wait and painful to watch. I was a club guest too.

Posted by on Jan 18, 2017

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About the Grand Millennium Hotel Kuala Lumpur

Location 160 Jalan Bukit Bintang, Kuala Lumpur, 55100

Property Features

Grand Millennium Hotel Kuala Lumpur offers its guests an outdoor pool, a children's pool, a spa tub, and a sauna. There are 3 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Business amenities include a business center, a meeting room, and limo/town car service. A fitness center, a library, and tour/ticket assistance are also featured at the luxury Grand Millennium Hotel Kuala Lumpur. Self parking is free. This 5-star Kuala Lumpur hotel is smoke free.

  • 468 guestrooms or units
  • 19 levels
  • 3 dining venues
  • Bar or lounge
  • Coffee shop
  • Business facilities
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Onsite shopping
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Wired Internet access - surcharge

Parking

Free self parking

Transport

  • Airport: Kuala Lumpur Intl. Airport (KUL) (57.3 km / 35.6 mi)
  • Train station: Kuala Lumpur Masjid Jamek Station (2.3 km / 1.4 mi)
  • Metro station: Bukit Bintang Station (0.3 km / 0.2 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Grand Millennium Hotel Kuala Lumpur offers 468 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. LCD televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.

  • Deep soaking tub
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Separate shower and tub
  • Housekeeping (daily)
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 10:30 AM.

Lai Ching Yuen - This restaurant specializes in Chinese cuisine and serves lunch and dinner.

The Mill - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Open daily.

Bistro 160 - This café serves light fare only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Happy hour is offered.

Hanaya - This restaurant specializes in Japanese cuisine and serves lunch and dinner. Reservations are required. Open daily.

24-hour room service is available.

Nearby Activities

An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Racquetball/squash on site
  • Fitness classes on site

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests who book a "Club Room" room category receive access to the Club Lounge; operating hours are 6 AM-11 PM. This property enforces a strict dress code at the Club Lounge. This property does not allow children 12 and younger to access the Club Lounge.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for MYR 135.0 per day.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a smoke detector and a security system

This property advises that enhanced cleaning and guest safety measures are currently in place

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F

Personal protective equipment, including masks and gloves, will be available to guests

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer

Contactless check-in is available

Individually-wrapped food options are available for breakfast and through room service

Each guestroom is kept vacant for a minimum of 24 hours between bookings

The property affirms that it follows sanitization practices of Safe & Clean (Malaysia) guidelines

The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines and the Safe Travels (WTTC - Global) sanitization guidelines

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a smoke detector and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.Contactless check-in is available.Individually-wrapped food options are available for breakfast and through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitization practices of Safe & Clean (Malaysia) guidelines.The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines and the Safe Travels (WTTC - Global) sanitization guidelines.

  • Staff temperature checks are conducted regularly
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Gloves are available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitization guidelines Safe & Clean (Malaysia)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available through room service
  • Debit cards
  • Gap period enforced between guest stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between MYR 70 and MYR 100 for adults, MYR 40 and MYR 58 for children (approximately)
  • Fee for wired Internet in public areas: MYR 55 per 24-hour period (rates may vary)
  • A late check-out fee will be charged
  • Rollaway bed fee: MYR 135.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Millennium Kuala Lumpur
  • Grand Millennium Hotel
  • Kuala Lumpur Grand Millennium
  • Grand Millennium Hotel Kuala Lumpur
  • Grand Millennium Kuala Lumpur Hotel Kuala Lumpur
  • Grand Millennium
  • Grand Millennium Kuala Lumpur Hotel
  • Grand Millennium Kuala Lumpur
  • Grand Millennium Hotel Kuala Lumpur Hotel
  • Grand Millennium Hotel Kuala Lumpur Kuala Lumpur
  • Grand Millennium Hotel Kuala Lumpur Hotel Kuala Lumpur

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.